Primary Category: Cultural Diversity
Secondary Category: Overcoming Adversity

1. Embracing Deaf Culture: Building Bridges Between Silent and Hearing Worlds

2. Raised in Silence: Living, Communicating, and Thriving Across Deaf and Hearing Communities

3. Beyond Words: Radical Empathy and the Power of Inclusion for Deaf and Hearing People

4. Silent Superpowers: Navigating Life, Language, and Empathy Across Two Worlds

5. ASL, Identity, and Belonging: Lessons from a Child of Deaf Adults

6. Communication Without Barriers: Inclusive Tips for Deaf Awareness and Hard of Hearing Inclusion

7. Challenging Perceptions: Normalising Deafness and Celebrating Authentic Identity

8. Bridging Worlds: Supporting the Deaf and Hard of Hearing Through Action and Awareness

9. Raising Empathy: What Hearing People Can Learn About Inclusion from Deaf Culture

10. Small Gestures, Big Impact: Accessible Communication and Making People Feel Seen

Maria Gallucci explores the transformative role of radical empathy as she navigates life as a child of deaf adults, illuminating the nuanced realities of bridging deaf and hearing communities and championing true inclusion and belonging.

Deaf Awareness, Inclusive Communication, Sign Language Culture, Radical Empathy, Bridging Communities, Accessible Experiences, Coda Perspectives, Belonging Stories, Hearing Loss Inclusion, Intersectional Identities.

In this deeply personal episode of The Inclusion Bites Podcast, Joanne welcomes Maria Gallucci for a conversation that truly bridges silent worlds. The discussion explores the lived realities of being a hearing child in a Deaf family, challenging misconceptions, and unpicking the nuances of deaf culture. Together, Joanne and Maria reflect on radical empathy, stigma, and the importance of genuine communication—offering listeners practical guidance for creating more inclusive interactions. From being the main family interpreter as a child to navigating the sometimes comical, often frustrating misunderstandings of mainstream society, Maria shares stories rich in humour, honesty, and hope.

Maria Gallucci is a multi-award-winning realtor, author, and proud CODA (Child of Deaf Adults), whose journey has been shaped by both her Italian American heritage and her deeply embedded connection to the Deaf community. Born in New Hampshire and raised in Colorado, Maria’s first language was American Sign Language, and her formative years were spent interpreting for her parents in a range of vital settings. Her book, "Raised in Silence", chronicles this unique perspective and provides essential insights into the joys and challenges experienced by families straddling both hearing and Deaf worlds. In addition to her advocacy, Maria works to make home buying more accessible and champions wider understanding between Deaf and hearing communities. Her story is one of resilience, empathy, and steadfast commitment to inclusion.

The conversation highlights the evolution of accessibility technology, the pride that exists within Deaf identity, and how simple acts—like learning a few signs or facing the person rather than their interpreter—can be transformative. Joanne and Maria also discuss intersectionality, the weight of child interpreting, and how modern tools have improved, but not resolved, issues of invisibility and exclusion. A key takeaway from this episode is the enduring power of trying: that even imperfect attempts at inclusive communication foster belonging and connection. Listeners are encouraged to be brave, reach out, and listen deeply—unlocking the true potential for empathy and inclusion in their everyday lives.

🎙️ 𝗧𝗵𝗶𝘀 𝗪𝗲𝗲𝗸 𝗼𝗻 𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝗼𝗻 𝗕𝗶𝘁𝗲𝘀: Bridging Silent Worlds 🎙️

💡 Ever wondered what it really takes to connect hearing and deaf communities—and why empathy is more than a buzzword? Hear it straight from lived experience in this 60-second audiogram!

This week, I’m thrilled to welcome Maria Gallucci, a multi-award-winning Realtor, proud CODA (child of deaf adults), and author of Raised in Silence. Maria has spent her life championing radical empathy and accessible homebuying, bridging meaningful connections between deaf and hearing worlds.

Together, we explore:

• 🔑 Why radical empathy is the secret ingredient to true inclusion—beyond tick-boxes and token gestures

• 🔑 The surprising challenges (and superpowers!) of growing up signing as your first language in a hearing world

• 🔑 How simple acts—like looking at people, not their interpreter—can make or break a sense of belonging

Why Listen?
Inclusion isn’t a theoretical exercise—it’s about connection, courage, and curiosity. You’ll walk away inspired to rethink how you communicate, engage, and include. #PositivePeopleExperiences start here.

About the Podcast
On Inclusion Bites, I, Joanne Lockwood, serve up conversations every week that disrupt norms, challenge bias, and help you lead the way on inclusion. This short clip is your teaser—dive in for more.

What struck you most? 💭 Pop your reflections below 👇 or share how you’ve bridged worlds in your own life.

🎧 Listen or watch the full episode: https://seechangehappen.co.uk/inclusion-bites-listen

#PositivePeopleExperiences #SmileEngageEducate #InclusionBites #Podcasts #Shorts #DeafAwareness #Empathy #CODA #SignLanguage #Accessibility

Don’t forget to like, share, follow, and comment—and spread the inclusion conversation with your network!

with SEE Change Happen and Maria Gallucci

Focus Keyword: Bridging Silent Worlds

Video Title: Bridging Silent Worlds: How Radical Empathy Drives Culture Change | #InclusionBitesPodcast

Tags: bridging silent worlds, deaf community, culture change, inclusion, Positive People Experiences, radical empathy, Joanne Lockwood, Maria Gallucci, deaf awareness, accessible communication, ASL, BSL, sign language, disability inclusion, coda, child of deaf adults, hearing impairment, inclusive culture, diversity, belonging, communication barriers, empathy, podcast clip, inspire change, SEE Change Happen

Killer Quote:
"I will never, ever let anybody feel left out or not included or feel not seen. And so that was always my mission ever since I was little." – Maria Gallucci

Hashtags:
#BridgingSilentWorlds, #InclusionBitesPodcast, #CultureChange, #PositivePeopleExperiences, #DisabilityInclusion, #DeafAwareness, #ASL, #BSL, #Empathy, #Belonging, #InclusionMatters, #SignLanguage, #Coda, #SeeChangeHappen, #DeafCommunity, #AccessibleCommunication, #InclusiveCulture, #InclusionRevolution, #Diversity, #EmpowerVoices

Summary Description:
In this powerful short from the Inclusion Bites Podcast, I’m joined by Maria Gallucci, a multi-award-winning Realtor, proud Child of Deaf Adults and author of Raised in Silence. We explore what it means to bridge silent worlds and the powerful culture change that begins with "radical empathy". Whether you’re passionate about accessible communication, developing Positive People Experiences, or understanding the authentic voice of the deaf community, this episode wraps it all into an engaging, must-watch moment. Learn how Maria’s lived experience challenges assumptions and sparks inclusion, and hear why culture change must be built on empathy, real connection, and the courage to try. Join us and be part of the inclusion revolution—listen, learn, and lead the way.

Outro:
Thank you, the listener, for tuning in. If you found value in our conversation, please like and subscribe to the channel for more uplifting stories and actionable inclusion tips. For more resources, head to the SEE Change Happen website: https://seechangehappen.co.uk

Listen to the full episode here: The Inclusion Bites Podcast https://seechangehappen.co.uk/inclusion-bites-listen

Stay curious, stay kind, and stay inclusive – Joanne Lockwood

On this episode of Inclusion Bites, host Joanne Lockwood is joined by Maria Gallucci, a multi award-winning realtor, proud Child of Deaf Adults (Coda), and author of "Raised in Silence". Under the theme "Bridging Silent Worlds", Maria Gallucci shares her deeply personal journey growing up as a hearing child in a Deaf household, revealing both the joyous and challenging aspects of acting as a lifelong bridge between hearing and Deaf communities.

Together, Joanne Lockwood and Maria Gallucci explore the lived experience of radical empathy—how interpreting for her Deaf parents shaped Maria Gallucci's understanding of identity, exclusion, and belonging. The conversation covers essential topics such as the diversity within sign language, the evolution of Deaf identity, common misconceptions faced by Deaf individuals, and how technology is transforming access and inclusion.

Listeners will also discover practical tips on respectful communication, the importance of cultural awareness, and the powerful impact of truly seeing and connecting with one another, regardless of ability. Prepare for a thought-provoking discussion that challenges assumptions and lights the way towards a more inclusive world, one bold conversation at a time.

deaf community, American Sign Language, accessibility, inclusion, belonging, radical empathy, child of deaf adults, hard of hearing, sign language dialects, hearing aids, cochlear implants, deaf identity, closed captioning, communication barriers, inclusive communication, interpreters, deaf culture, facial expressions, lip reading, assistive technology, invisible disabilities, awareness, societal transformation, inclusive home buying, allyship, empathy, stigma, language acquisition, supporting LGBTQ community, unconscious bias

About The Episode:
In this episode, Maria Gallucci illuminates the lived reality of growing up as a Child of Deaf Adults (CODA) and explores the vital role of radical empathy in bridging the divide between deaf and hearing communities. Sharing stories from her life and professional journey, Maria reveals how bilingualism, inclusion, and adaptive communication enrich everyday experiences. Listeners are invited to reflect on inclusion not as an abstract concept but as a series of everyday actions that foster belonging for all.

Today, we'll cover:

• The everyday responsibilities and identity formation for children raised in deaf households.

• Understanding the diversity of sign languages and the importance of cultural nuance in communication.

• Navigating and challenging stereotypes around deafness, identity, and the notion of “fixing” others.

• Practical communication strategies when interacting with deaf or hard of hearing individuals, including etiquette and inclusive behaviours.

• The impact of modern technology—such as apps, video relay services, and closed captioning—on accessibility and community participation.

• Approaches for fostering inclusion within property and financial services, particularly for marginalised or underserved groups.

• The importance of beginning with small, genuine efforts—like learning basic sign language—as everyday acts of empathy and inclusion.

Certainly! Here’s a comprehensive outline of the topics and sub-topics covered in the Inclusion Bites Podcast episode "Bridging Silent Worlds," featuring Maria Gallucci hosted by Joanne Lockwood:

1. Introduction to the Episode and Guest

• Welcome and purpose of Inclusion Bites

• Introduction to Maria Gallucci: background, heritage, and role as a Coda (Child of Deaf Adults)

• Explanation of episode title: Bridging Silent Worlds

2. Cultural and Family Background

• Maria Gallucci's Italian-American heritage

• Family migration to the US and settling in Colorado

• Name pronunciation and cultural influences

3. Growing Up as a Coda

• Experiences of bridging the hearing and deaf worlds

• Using ASL as a first language

• Responsibilities as child interpreters for parents

• Learning spoken language and exposure to media

4. Deafness: Identity, Community, and Language

• Differentiating ASL (American Sign Language) from other sign languages (e.g., BSL)

• Non-universality and regional variations in sign languages

• Deaf as an identity, not a disability

• Pride in deafness within the deaf community and among Codas

5. Daily Life, Challenges, and Empathy Building

• Navigating social situations and childhood experiences with stigma and exclusion

• Impact of childhood interpreting on empathy and inclusion

• Dealing with rude or misinformed questions from the public

• The emotional and social burdens of mediating between worlds

6. Communication Protocols and Social Interaction

• Importance of addressing deaf individuals directly, not just their interpreters

• Expressiveness in sign language and reading non-verbal cues

• Challenges with eye contact and the significance in deaf communication

• Strategies for engaging with deaf individuals (e.g., tapping for attention, body language)

7. Technology and Accessibility Advancements

• Evolution from TTY to video relay services

• Enhanced accessibility via closed captions, interpreters at events, and speech-to-text apps

• Impact of technology on quality of life for deaf and hard of hearing individuals

8. Personal and Family Narratives

• Parent’s experiences with deafness: distinctions between being born deaf and later becoming deaf

• Family stories related to language, lip-reading, and accents

• Coping strategies for medical and everyday scenarios

9. Inclusion, Intersectionality, and Community Work

• Maria Gallucci’s commitment to serving underserved communities

• Broadening inclusion: supporting LGBTQ+ community alongside deaf and disabled individuals

• Experiences with societal judgement and stereotyping

10. Public Awareness and Everyday Inclusion

• Advice on basic sign language gestures to foster inclusivity

• Practical tips: tapping for attention, using technology, writing messages

• Encouraging effort and trying—even if imperfect—as an act of inclusion

11. Joys, Superpowers, and Hidden Strengths

• Deaf culture’s appreciation of music and vibration

• Insights on non-hearing ways of experiencing the world, e.g., feeling music through vibration

• Community strength, resilience, and empathy

12. Reflections on Ageing and Universal Accessibility

• Shared experiences of ageing and sensory loss

• Importance of inclusive environments for all, anticipating future personal needs

• Comparing generational change and evolving attitudes towards disability

13. Multigenerational Language, Education, and Legacy

• Passing on sign language to future generations

• Differences in conversational, academic, and regional forms of sign

• Reflections on language evolution, dialects, and formal vs. lived experience

14. Grief, Loss, and Family Continuity

• Experiences coping with parental and familial loss

• Remarriage and ongoing connection within the deaf community

• The importance of bonds and new beginnings after loss

15. Closing Thoughts and Calls to Action

• Maria Gallucci’s insights about connection and trying

• Encouragement to reach out, be brave, and practice inclusion

• Podcast contact details and invitation to share stories or join the conversation

This outline captures the nuanced journey explored through personal stories, cultural insight, practical guidance, and strategies for fostering genuine inclusion.

1. Ever wondered what it’s REALLY like to grow up translating between worlds—when silence feels louder than words? Forget what you think you know about communication… This is a raw, eye-opening invitation to rethink how we SEE each other, not just how we hear.

2. “Why can’t they just wear hearing aids?” If you’ve ever caught yourself making assumptions about ‘disability’—pause. This story will flip the script on inclusion, empathy, and the hidden power of simply trying. Ready for a perspective shift you’ll carry into your next “ordinary” conversation?

3. What if your greatest superpower wasn’t your voice, but your hands—and the courage to connect with anyone, anywhere, no matter the world you come from? Forget surface-level D&I buzzwords. Discover the real-life lessons that turn ‘difference’ into radical belonging.

4. BIG question: When was the last time you made someone feel truly seen? This episode reaches beyond typical inclusion chatter—think laughter, real stories, and honest talk about belonging when you’re used to standing out. Are you listening, or just hearing?

5. If communication is more than words, what are you missing that everyone else takes for granted? Step into the shoes of someone who’s lived both sides and find out why a simple gesture—a look, a sign, a genuine TRY—could be the radical act that changes everything.

On this episode of Inclusion Bites, I sat down with Maria Gallucci, award-winning Realtor, proud Child of Deaf Adults, and author of Raised in Silence. We explored what it truly means to bridge the gap between deaf and hearing worlds—unravelling the power of radical empathy, the value of accessible communication, and how small actions foster real belonging. Whether you’re a business leader or passionate about diversity, this episode challenges you to make every space more inclusive. Listen in and be inspired to try, connect, and champion true inclusion every day.

Subject: Bridging Silent Worlds: Radical Empathy and Inclusion in Action

Hello Inclusion Ally,

Welcome back to Inclusion Bites—the place where we spark courageous conversations and challenge the status quo of inclusion and belonging.

This week’s episode is one you won’t want to miss: “Bridging Silent Worlds” with Maria Gallucci.

Joanne Lockwood sits down with Maria Gallucci, a multi-award-winning Realtor, proud Child of Deaf Adults (Coda), and author of Raised in Silence. Maria’s story is a living testament to empathy-driven inclusion, and her unique journey offers rich insights into the world of Deaf culture and the power of accessible communication.

Here’s what you’ll discover in this episode:

• Living Between Worlds: Maria grew up as a hearing child to Deaf parents, using American Sign Language (ASL) as her first language and often serving as the bridge between her parents and the wider, hearing world.

• Challenging Stereotypes: Forget the notion that Deafness is something to be “fixed”. Maria shares how Deaf identity is a source of pride and how she champions the agency and richness of Deaf culture.

• Communication Without Barriers: Ever wondered if there’s a universal sign language, or if all Deaf people lipread? Maria debunks myths and reveals why cultural awareness and respectful engagement truly matter.

• Everyday Inclusion: Practical tips abound—how to interact appropriately with Deaf individuals, the impact a simple “thank you” in sign language can make, and why it’s vital to address people directly (not their interpreter).

• The Technology Revolution: Learn how technology is levelling the playing field—from closed captioning and video relay services to real-time translation apps, the world is gradually becoming more accessible.

• From Exclusion to Belonging: Maria’s lived experience with exclusion has fuelled her lifelong commitment to making everyone feel seen and valued, whether in her real estate career, her family, or the broader LGBTQ+ and disability communities.

Maria’s Parting Wisdom:

“Just try with people. The act of trying, more than perfection, is what creates connection and belonging.”

What can you do next?

• Listen to the full episode and get inspired to build bridges of empathy in your own community.

• Explore ways to make your workplace, events, and daily encounters more accessible.

• Master a few basic signs—sometimes the smallest efforts have the greatest impact!

Let us know your thoughts!
Did this episode spark ideas or challenge your assumptions? Drop a note to jo.lockwood@seechangehappen.co.uk—we’re always keen to amplify your voice.

Stay bold, keep disrupting, and remember: inclusion isn’t a destination—it’s a daily choice.

With radical empathy,
The Inclusion Bites Team

Listen to “Bridging Silent Worlds” here:
https://seechangehappen.co.uk/inclusion-bites-listen

#InclusionBites #RadicalEmpathy #BridgingSilentWorlds

You’re receiving this because you believe in real action for inclusion. If you’re not already part of our growing community, hit subscribe and never miss a bite!

🧵 THREAD: Bridging Silent Worlds – What Growing Up as a CODA Taught Me About Radical Empathy

1/ “Radical empathy bridges deaf and hearing worlds.” – Maria Gallucci on Inclusion Bites. This week, we dive deep into what it truly means to belong—and why it’s more radical than you think.

2/ Imagine being the ‘voice’ for your parents before you can even drive. Maria Gallucci, a Child of Deaf Adults (CODA), grew up as the living bridge between Deaf and hearing cultures. She learnt to sign before she could speak. Empathy was a survival skill.

3/ You might think “Sign Language is universal, right?” Not at all. American Sign Language (ASL) is as distinctive from British Sign Language (BSL) as English is from French. Maria Gallucci and Joanne Lockwood highlight how even dialects exist in sign [04:46].

4/ One lesson from Maria Gallucci: Look at the person, not the interpreter. A simple gesture so often missed, but it’s the difference between inclusion and exclusion [09:05]. Inclusion isn’t just about access; it’s about connection.

5/ “Growing up, I always promised myself I’d never let anyone feel left out or not seen,” recalls Maria Gallucci. Her story is a testament to how being marginalised can build immense compassion (and determination to drive change!).

6/ Facing stigma? Maria Gallucci was asked, “What’s it like having deaf parents?” Her answer: “What’s it like having hearing parents?” Her ‘normal’ defies other people’s assumptions. Diversity is about lived experience.

7/ Tech's transforming lives—remember the old TTY machines? Now video relay services, subtitles and captioning are opening up worlds for Deaf communities everywhere. Progress, but it’s awareness that will build real equity.

8/ Never assume, always try. You don’t need to be fluent in Sign. A simple signed “thank you” can make someone’s day. A gentle tap on the shoulder is an act of welcome, not intrusion. Inclusion is built from everyday moments [28:13].

9/ Maria Gallucci’s golden rule: “Try. The fear of getting it wrong excludes. Brave the awkwardness—it’s how we all learn.”

10/ Ready for real change? Give Inclusion Bites a listen. Dive into the full episode at: https://seechangehappen.co.uk/inclusion-bites-listen

🌈 For bold conversations, more empathy, and stories that spark action, hit subscribe. Let’s build a world where everyone belongs—and thrives. #InclusionBites #DeafCulture #RadicalEmpathy

👇 Have you ever felt like an outsider? How did someone make you feel included? Share your story!

Bridging Silent Worlds: My Experience on the Inclusion Bites Podcast

I recently had the pleasure of joining the renowned Inclusion Bites Podcast, hosted by Joanne Lockwood, for an episode uniquely titled “Bridging Silent Worlds”. This opportunity allowed me to share not only my professional journey as a multi-award-winning REALTOR® and author of Raised in Silence, but also my deeply personal story as a CODA (Child of Deaf Adults) navigating life between the Deaf and hearing communities.

Opening Up About My Roots and Family

During our conversation, I had the chance to delve into my Italian-American heritage, my upbringing in Denver, and the nuances of my family’s experience. Coming from a household where ASL (American Sign Language) was my first language and both my parents were Deaf, I didn’t just learn to communicate differently—I learned what it meant to belong, and to interpret worlds for those who are often misunderstood or overlooked.

I spoke about the challenges and responsibilities of interpreting medical visits and financial matters for my parents from a young age, and the empathy this fostered in me. I reflected on the beauty and diversity within sign language itself, dispelling the myth of a universal sign language and explaining the charming regional variations and dialects within the Deaf community.

Championing Accessibility and Radical Empathy

A central theme we explored was the importance of radical empathy in bridging the divide between Deaf and hearing worlds. My passion, whether in real estate or advocacy, is to ensure that everyone feels seen, valued, and included. I shared how the lived experience of seeing my parents face exclusion inspired a lifelong mission to increase accessibility in every aspect of life—most notably through accessible home buying experiences that respect and understand the unique needs of the Deaf and hard-of-hearing communities.

One of the most powerful discussions was around the idea that Deafness is not a condition that needs “fixing”. I proudly identify as a CODA, and I celebrate the rich culture and strength of the Deaf community. The conversation also touched on the use of technology, the advances in communication tools, and practical tips—like learning a few basic signs or simply making eye contact with a Deaf person instead of their interpreter—to create genuine inclusion.

Translating Inclusion into Action

On the podcast, I discussed my work across various communities, including supporting LGBTQ individuals—sharing how my own son’s journey coming out was made easier by the values of acceptance and inclusivity ingrained in our family.

We unpacked the terminology of Deafness and the lived realities of using closed captioning, video relay services, and the continual evolution of ASL. There was also space to reflect on the joys unique to Deaf culture—like feeling music through vibration—and the gifts of empathy and communication that my upbringing afforded me.

Why This Conversation Mattered

Being a guest on Inclusion Bites gave me a platform to challenge perceptions, share my authentic narrative, and offer practical ways for all of us to build more accessible, inclusive spaces. My hope is that by sharing these stories, we make “radical empathy” less radical—and simply the standard.

If you’re passionate about accessibility, inclusion, or simply want to learn more about the power of human connection, I invite you to take a listen to this episode. Let’s continue bridging worlds—one bold conversation at a time.

Connect with Me

If my story resonates with you, or if you want to learn more about building accessible experiences for the Deaf or any marginalised community, follow me on Instagram at @GallucciHomes, visit my website galluccihomes.com, or dive into my book Raised in Silence at raisedinsilence.com.

Thank you to Joanne Lockwood for providing such an open, engaging platform—and to everyone committed to creating a culture of belonging.

#InclusionBites #BridgingSilentWorlds #RadicalEmpathy #DeafInclusion

Certainly. Drawing on the episode "Bridging Silent Worlds" with Joanne Lockwood and Maria Gallucci, the conversation illuminated a number of tangible pain points and challenges encountered by deaf individuals, their families, and wider society when it comes to inclusion and communication. Below, each challenge is summarised, followed by content tailored to address and mitigate these issues in practical terms.

Key Pain Points & Challenges Identified

1. Lack of Universal Sign Language & Dialects

   • The diversity in sign languages (ASL, BSL, others) and regional dialects complicates communication, especially for non-natives or those learning sign language as adults.

2. Social Exclusion and Feeling 'Othered'

   • Deaf individuals—and hearing children of deaf adults (CODAs)—frequently face isolation, prejudice, and being made to feel different or abnormal.

3. Communication Barriers in Everyday Life

   • The necessity for hearing children to act as interpreters in adult scenarios (e.g., medical appointments, financial matters).

   • Perpetual challenges for deaf individuals being understood, especially when others speak to interpreters rather than addressing them directly.

4. Assumptions & Stereotypes

   • Hearing people often mistakenly assume all deaf people can lip read, or that deafness must be "fixed".

   • Speaking louder or clearer is sometimes thought to help, rather than using appropriate communication methods.

5. Technological Barriers & Rapid Change

   • Older technologies like TTY were restrictive; although advancements like video relay and speech-to-text apps help, awareness and uptake remain uneven.

6. Underrepresentation & Inaccessibility

   • Events, broadcasts, and daily experiences are not always inclusive (e.g., limited access to live interpretation, closed captioning).

   • Navigating public services, housing, and even social interactions remains daunting for many.

7. Fear of Getting it Wrong

   • Non-deaf individuals often worry about making mistakes, which leads to avoidance rather than attempts to communicate or include.

Content: Addressing Each Challenge

1. Bridging Communication Gaps through Education

Encourage the adoption of basic sign language skills amongst the general public. Provide accessible online resources (videos, workshops, apps) for learning everyday signs (e.g., ‘thank you’, ‘hello’). Introduce sign language modules in schools and workplaces to foster early and consistent exposure.

2. Promoting Radical Empathy and Social Inclusion

Run campaigns or workshops that centre on empathy and understanding, highlighting personal stories within the deaf community (such as Maria Gallucci’s experiences). Challenge the narrative that deafness should be “fixed”. Instead, celebrate deaf culture and identity, reinforcing that deaf individuals are not incomplete but bring unique strengths and perspectives.

3. Facilitating Direct Communication

Advocate for clear guidance at businesses and public services: always address the deaf person directly, not their interpreter. Develop signage and materials to increase staff awareness. Role-play exercises in training can break down the barrier of uncertainty and normalise inclusive behaviours.

4. Countering Myths and Stereotypes

Produce explainer content debunking common misconceptions (for instance, that all deaf people lip-read). Use infographics, short-form video, and myth-buster guides targeted at both children and adults. Inviting members of the deaf community to speak in schools and workplaces can also break down prejudice.

5. Maximising Technological Solutions

Raise awareness about current assistive technologies (video relay, speech-to-text, live captioning apps) through both digital and print campaigns. Partner with tech companies to hold demonstration days in public venues—banks, hospitals, universities—highlighting the ease and impact of these tools.

6. Driving Structural and Event Inclusion

Create checklists for event organisers and service providers: always ensure interpreters, captioning, and visual resources are available. Develop a ‘Seal of Inclusion’ for venues that consistently meet deaf-accessibility criteria, giving consumers clear guidance on inclusive spaces.

7. Empowering Action over Perfection

Reinforce the core message, as Maria Gallucci advocates, that trying is better than doing nothing. Share videos, podcasts, or written pieces showing the positive response when someone makes an effort to communicate, even imperfectly. Messaging should stress that showing willingness fosters belonging and breaks down exclusion more than flawless execution ever will.

In Summary:

The lived experience for many deaf individuals and their families still involves barriers and misunderstandings, but real change comes from radical empathy, practical knowledge, and a culture of trying. The Inclusion Bites community can play a pivotal role in reframing inclusion—not as a box-ticking exercise, but a continual, human-centred journey towards genuine belonging for all.

For further resources or to share your own experiences, email jo.lockwood@seechangehappen.co.uk, or listen to more episodes at Inclusion Bites Podcast.

Certainly! The episode "Bridging Silent Worlds" was rich in thoughtful dialogue, and several exchanges between Joanne Lockwood and Maria Gallucci stand out as particularly insightful. Here are some frequently asked questions (FAQs) derived from real questions and in-depth responses given during the interview, ideal for educating Inclusion Bites listeners:

1. Is sign language universal? Do all countries use the same one?

• Maria Gallucci clarified that sign language is not universal. Each country—and sometimes different regions—have their own version, such as American Sign Language (ASL) and British Sign Language (BSL), which differ in syntax, context, and even accents. (Maria Gallucci shared, “Every country has their own signs… it’s like having accents too.”)

2. What’s it like growing up as a hearing child of deaf adults (CODA)?

• Maria Gallucci explained that being a CODA meant often serving as an interpreter for her parents, handling everything from medical appointments to financial matters. She described how this responsibility fostered profound empathy and a unique perspective on inclusion.

3. How should you interact with a deaf person when an interpreter is present?

• Both speakers emphasised the importance of addressing the deaf person directly rather than the interpreter. Maria Gallucci noted how often people mistakenly speak to the interpreter, which can be isolating or dismissive.

4. Are all deaf or hard of hearing individuals able to lip-read?

• Maria Gallucci dispelled this common misconception, stating not all deaf people can lip-read. It is a skill some may learn, but it cannot be assumed.

5. How has technology transformed accessibility for the deaf and hard of hearing community?

• Maria Gallucci highlighted advances such as video relay services, closed captioning, and mobile apps that instantly convert speech to text, which have radically shifted communication and accessibility, particularly for medical appointments and events.

6. Is it appropriate to get the attention of a deaf person with a touch?

• Maria Gallucci explained that it’s perfectly normal and polite to gently tap a deaf person on the shoulder or arm, or to wave, to get their attention.

7. What is the difference between ‘deaf’, ‘hard of hearing’, and ‘hearing impaired’?

• These terms indicate degrees of hearing loss; ‘deaf’ usually refers to profound or total hearing loss, while ‘hard of hearing’ describes significant but not total loss. Labels can carry cultural significance—some communities use a capital ‘D’ for Deaf to represent cultural identity.

8. How can a hearing person make a deaf individual feel included?

• Maria Gallucci recommended learning basic signs such as “thank you” or “you’re welcome,” as these gestures make a real impact. The act of trying to communicate, rather than withdrawing out of fear of making mistakes, is most valued.

9. Is deafness considered a disability within the community?

• The conversation revealed that many deaf individuals do not see their deafness as something to be fixed but rather as an integral and proud part of their identity.

10. What are some joys or unique experiences in the deaf community that hearing people might not appreciate?

• Maria Gallucci shared that many deaf people deeply enjoy music by feeling vibrations and rhythm, engaging with music in a uniquely physical and emotional way.

Each of these questions was rooted in a real, curious inquiry from Joanne Lockwood and answered with both personal and cultural insight by Maria Gallucci, providing a practical and respectful resource for listeners seeking greater understanding of deaf culture and inclusion.

Bridging Silent Worlds: Radical Empathy and the Realities of Deaf Inclusion

What if your “normal” meant interpreting your parents’ dreams because you’re the only one in the family who can hear? This raw reality shaped the life—and empathy—of Maria Gallucci, the remarkable guest on this week’s Inclusion Bites Podcast, episode 195: Bridging Silent Worlds. Her lived experience as a Child of Deaf Adults (CODA) not only shatters the stereotypes about deafness but offers us a blueprint for radical empathy in action.

The Silent Gap Between Hearing and Deaf Worlds

From an early age, Maria Gallucci navigated a life where American Sign Language (ASL) was her first language, and her “normal” meant being the constant interpreter for her profoundly deaf parents. She grew up in a world attuned to silence, but her empathy—and frustration—was ignited by the exclusions her family routinely faced. Stigma, a lack of understanding, and outright ignorance often forced Maria and her siblings into adult responsibilities—translating at medical appointments, handling financial discussions, and negotiating the world outside their door.

As she told host Joanne Lockwood, “I always promised myself, even when I was younger, that I would never, ever let anybody feel left out or not included or feel not seen. That was always my mission ever since I was little.”

But why are these divides so prevalent—and what can we do to break them down?

The Unseen Challenges: Language, Culture, and Respect

For families like Maria’s, exclusion isn’t just about communication—it’s about identity. Deafness, she stressed, is not a condition to be fixed, but a proud identity, a culture with its own language, social norms, and history. Yet, mainstream society all too often views deafness through the lens of deficit, asking intrusive questions like “Can they be fixed with surgery? Why can’t they talk normally?”. Such questions, as Maria puts it, only highlight ignorance and widen the relational gap, enforcing stereotypes instead of celebrating difference.

These unseen barriers don’t stop with language. Whether it’s a medical professional speaking to the interpreter rather than the deaf client, or a colleague avoiding eye contact, these microaggressions make inclusion harder to achieve. Even technology, for all its advances, can only bridge so much; true inclusion begins with attitude.

Harnessing Radical Empathy: How to Be an Ally

The cornerstone of inclusion, according to Maria, is radical empathy—the active decision to try, to connect, and to respect the lived experience of the other. As hearing people, what practical steps can we take to show up as genuine allies for deaf and hard of hearing communities?

Here are five actionable insights drawn directly from Maria’s journey and her conversation with Joanne Lockwood:

1. Learn the Basics—And Use Them

Even simple ASL signs like “Thank you” or “You’re welcome” can make a powerful difference. Maria notes the delight when waitstaff or bystanders sign these basic greetings: “It means a lot to them,” she says. It’s not fluency—it’s effort and respect that count.

Action: Download an ASL app or bookmark a free video resource. Practise everyday phrases and use them when you meet a deaf person.

2. Address the Person, Not the Interpreter

When an interpreter is present, always speak to the deaf or hard of hearing person directly. Interpreters are conduits, not representatives. Eye contact, facing the person, and treating them as the primary participant are basic gestures of respect and inclusion.

Action: Next time you’re in a group with an interpreter, consciously check your body language and your focus. Speak to the person, not about them.

3. Ditch the Fix-It Mindset

Many deaf people—including Maria’s parents—are proud of their identity and culture. “They don’t need to be fixed,” Maria reminds us. Accepting deafness as a cultural experience, not a deficit, is key.

Action: Eliminate “fixing” language from your vocabulary. Focus questions on the person’s experiences and preferences, not on what they “lack”.

4. Use Technology Thoughtfully

Closed captions, video relay services, and speech-to-text apps are more ubiquitous than ever, but don’t assume every deaf person can lipread or use technology in the same way. Always ask about preferred methods of communication.

Action: At events or meetings, offer captions, ask about accessibility, and be prepared to use technology flexibly.

5. Make Inclusion a Habit, Not a Gesture

Maria’s life has been shaped by the pain of exclusion, but more importantly, by the resolve to make others feel seen. Whether through her career in real estate, her authorship of Raised in Silence, or her advocacy for LGBTQ+ inclusion (her son is gay), Maria reminds us that inclusive actions must be ongoing, not occasional.

Action: Commit to learning every month—whether it’s about sign language, deaf culture, or another facet of difference. Involve your workplace, family, or peer group.

Empathy in Action: The Ultimate Tool for Inclusion

When Maria reflects on her life, she emphasises that she never wants others to feel left out the way her parents and siblings sometimes did. As we age, many of us will ourselves face hearing or sight loss—one in six people will experience considerable deafness by their 50s or 60s. The time to build inclusive habits is now.

Inclusion, at heart, is about trying: “No one’s perfect, but as long as you try, you’ve made an effort. By not trying, you’re excluding,” she says. The fear of getting it wrong is real and powerful, but inaction is never the answer.

Call to Action: Go Beyond Awareness

This episode of the Inclusion Bites Podcast, Bridging Silent Worlds, leaves us with a clear imperative: Do not let silence become exclusion. Take a risk. Learn. Try—especially when it’s a bit uncomfortable. Whether you’re an HR leader, a teacher, a business owner, or just a neighbour, you have the power to build bridges that create belonging instead of separation.

Let Maria Gallucci’s story inspire you. Listen to the full episode, take the conversation further in your circles, and download resources or book recommendations via the podcast’s Listen page.

Inclusion starts with action. This week, challenge yourself to reach across the silent divide—one brave conversation, one sign, one act of radical empathy at a time.

For more bold conversations that disrupt and inspire, subscribe to Inclusion Bites. Got thoughts or stories? Contact Joanne Lockwood via jo.lockwood@seechangehappen.co.uk. Let's keep bridging those silent worlds—together.

The standout line from this episode is:

"I will never, ever let anybody feel left out or not included or feel not seen." – Maria Gallucci

Certainly! Here are 10 discussion questions based on this episode of Inclusion Bites, “Bridging Silent Worlds”:

1. How did being “raised in silence” by deaf parents shape Maria Gallucci’s understanding of empathy and inclusion within wider society?

2. In what ways does the deaf community resist the narrative of needing to be “fixed,” and how does this connect with wider disability pride conversations?

3. How can the difference between American Sign Language (ASL), British Sign Language (BSL), and other national sign languages act as both a bridge and a barrier within deaf culture?

4. Why is it important to address the person, not the interpreter, during conversations involving sign language, and what impact does this have on inclusion?

5. Reflecting on Maria Gallucci’s experiences, what are effective ways to help individuals who feel “left out or not seen” in daily life?

6. How has technology—such as video relay services, closed captions, and translation apps—changed the experience of deaf and hard of hearing individuals in recent years?

7. What are the limitations and risks of uninformed “good intentions” when interacting with deaf or hard of hearing people, according to Maria Gallucci?

8. In what ways did being a child of deaf adults (CODA) influence Maria Gallucci’s career path and her perspective on accessible home buying?

9. Why does Maria Gallucci believe it is important for hearing people to learn basic signs (such as “thank you” or “you’re welcome”), and what effect does this have on inclusion?

10. What lessons can be drawn from this episode about embracing difference and preventing the exclusion or “overlooking” of marginalised groups, not just within the deaf community but in society as a whole?

These questions are designed to spark critical thinking and deeper dialogue about inclusion, language, and the lived experiences of deaf and hard of hearing individuals.

Bridging Silent Worlds: Frequently Asked Questions

1. What is a CODA and why is it significant in this episode?
A CODA stands for "Child of Deaf Adults." Maria Gallucci, the guest on this episode, is a multi-award-winning Realtor and a CODA, which has hugely influenced her perspective on empathy, inclusion, and accessibility between Deaf and hearing communities.

2. Is sign language universal? What is the difference between ASL and other sign languages?
No, sign language is not universal. As Maria Gallucci explains, American Sign Language (ASL) is distinct from British Sign Language (BSL) and other national sign languages. Each has unique syntax, grammar, and even regional dialects, much like spoken languages.

3. How did growing up with Deaf parents shape Maria Gallucci’s identity and empathy?
Being raised in a Deaf household, Maria Gallucci and her siblings learnt ASL as their first language and often served as interpreters for their parents in essential settings like hospitals and banks. This experience heightened her sense of empathy, inclusivity, and the importance of making people feel seen and heard.

4. Is Deafness always seen as a disability by those who are Deaf?
Not at all. Maria Gallucci underscores that her parents and the wider Deaf community often regard Deafness as an identity, not a disability. They embrace deafness as part of their authentic selves and, rather than seeking to be "fixed," value connection and understanding.

5. What are some basic etiquette tips when interacting with Deaf or hard of hearing individuals?
Always address and look at the Deaf individual rather than the interpreter. This fosters respect and direct communication. It’s also polite to gently tap someone on the shoulder or arm to gain their attention if they do not see you approaching. Learning a few common signs such as “thank you” or “hello” can make a meaningful difference.

6. How do modern technologies support the Deaf and hard of hearing community today?
Technology has evolved substantially, with video relay services, texting, speech-to-text apps, closed captioning on media, and QR code transcriptions at events. These advances offer far greater independence and accessibility compared to the older devices like TTY machines.

7. What’s the difference between ‘deaf’, ‘Deaf’, ‘hard of hearing’, and ‘hearing impaired’?
Profoundly Deaf individuals are often referred to with a capital "D" (especially in UK culture) denoting cultural identity, whereas ‘deaf’ with a lowercase "d" refers to the physical condition. ‘Hard of hearing’ describes partial hearing loss, while ‘hearing impaired’ is a broad term that may encompass both levels but can sometimes be viewed as less affirming within the community.

8. How do Deaf people experience things like music?
Deaf individuals often enjoy music through its vibrations and beats. Maria Gallucci shares that many Deaf community members dance and feel music physically, connecting to the rhythm rather than hearing the melody.

9. What impact did being an interpreter for her parents as a child have on Maria Gallucci?
As a child, Maria Gallucci carried the responsibility of interpreting in adult scenarios, like medical appointments. This gave her deep insights into inclusion, a sense of responsibility, and the drive to ensure that no one feels left out, a value she carries into her professional life.

10. Is it difficult to learn ASL or another sign language as an adult?
Learning ASL as an adult can be challenging, especially if not immersed in the Deaf community, because sign language structure and slang evolve with generational and regional influences. Maria Gallucci notes the difference in conversational sign (family/heritage) compared to formal, taught versions in colleges.

11. Why did Maria Gallucci write “Raised in Silence”?
She wrote the book to raise awareness, foster empathy, and empower the Deaf and hard of hearing as well as anyone who has ever felt excluded. It includes stories, practical tips, and guidance on building inclusive environments.

12. What is the most important message from this episode?
The core takeaway: be brave and try to connect—even if you feel unsure. Effort and willingness to communicate are fundamental to inclusivity, and attempting to engage with Deaf or hard of hearing individuals is always valued over perfection.

For more information or to join the conversation, listeners can contact Joanne Lockwood at jo.lockwood@seechangehappen.co.uk or visit Inclusion Bites.

The guest for this episode, Maria Gallucci, brings a unique and deeply personal perspective to the theme of inclusion—specifically around the lived experience of bridging the worlds of deaf and hearing communities. She is a multi-award winning realtor, an author of Raised in Silence, and identifies as a CODA (Child of Deaf Adults). This identity is central to her worldview and professional approach, as she’s fluent in American Sign Language and grew up interpreting for her deaf parents, both in everyday scenarios and more consequential moments like medical appointments.

A core pillar in Maria Gallucci’s philosophy is what she calls “radical empathy.” She believes that true inclusion is achieved by actively seeking to understand and connect across barriers. Her upbringing made her acutely aware of the isolation, misunderstandings, and sometimes outright discrimination faced by people who are deaf or hard of hearing. As she shared, her parents viewed their deafness as a proud part of their identity—not a disability to be “fixed.” This insight steers her away from deficit thinking and towards respectful inclusion, resisting the narrative that every difference must be corrected.

Throughout the episode, Maria Gallucci underscores the importance of communicating directly with deaf individuals rather than through their interpreters, as failing to do so excludes and diminishes their presence. She’s passionate about practical inclusion and advocates for inclusive behaviours—such as learning even basic sign language phrases, using technology to facilitate accessibility, and approaching people with genuine intent to connect, even if it means risking getting it wrong.

Her recent work focuses on making the home-buying process accessible for all, including the deaf, hard of hearing, LGBTQ+, and other marginalised groups. She stresses the need for empathy and awareness, and the responsibility that comes with being an “interface” between communities, whether as a child interpreting for her parents or as a professional advocating for underserved clients.

Maria Gallucci also touches on the unexpected joys present in the deaf community—for example, the way they experience music through vibration and rhythm, leading to a different but equally rich appreciation of dance and social gatherings. She notes that technology, particularly closed captioning and video relay services, has made life easier, but cultural awareness and deliberate action remain just as crucial.

To summarise, Maria Gallucci’s views are shaped by a lifetime spent navigating between silent and hearing worlds. She champions radical empathy, inclusion through practical action, respectful communication, and awareness of cultural nuances. Her mission is to ensure nobody feels invisible or left out—whether in real estate, family life, or society at large.

Certainly! Drawing from the themes and lived experiences explored in the "Bridging Silent Worlds" episode, here are several impactful ideas for future training and workshops to further drive inclusion and break down barriers between Deaf, hard of hearing and hearing communities:

1. Deaf Awareness and Empathy Training
Content: Co-designed with Deaf and CODA facilitators, this workshop would cover the social model of disability, lived experiences, and myths vs. realities around Deafness.
Activity: Roleplay scenarios such as medical appointments, business meetings, and social settings where hearing participants experience basic communication barriers and reflect on feelings of inclusion/exclusion.
Outcome: Greater empathy, dismantling of stereotypes, and a practical understanding of accessibility needs.

2. Basic Sign Language for the Workplace
Content: Teach foundational phrases in British Sign Language (BSL) or American Sign Language (ASL), with focus on greetings, names, directions, emergency signs, and etiquette.
Activity: Interactive exercises like "silent networking," encouraging real-time practice and confidence-building.
Outcome: Normalisation of signing in office spaces and improved everyday communication.

3. Navigating Communication: Working Effectively with Interpreters
Content: Practical guidance on best practice for engaging with Deaf colleagues or clients when interpreters are present—including addressing the person directly, not the interpreter (as discussed by Maria Gallucci).
Activity: Simulations with professional interpreters to model and correct participant communication styles.
Outcome: Enhanced confidence and respect in communication, avoiding common but alienating mistakes.

4. Inclusive Customer Service for Deaf and Hard of Hearing Clients
Content: Tailored for frontline staff (retail, hospitality, property sector, etc.), covering use of assistive tech, body language, and how to make simple adjustments (e.g., offering to write down information, not raising your voice, use of apps).
Activity: Secret shopper exercises with Deaf mystery customers and feedback loops.
Outcome: Tangible upskilling of customer experience and accessibility.

5. Empathy in Action: Lessons from CODA Lives
Content: Led by those raised in the Deaf community, like Maria Gallucci, focusing on childhood interpreting roles, the emotional labour of ‘bridging worlds’, and unique perspectives on identity and belonging.
Activity: Small group reflection and storytelling, mapping intersections with other marginalised identities (e.g., LGBTQ+ as discussed around inclusion and parenting).
Outcome: Enriched awareness of intersectionality and the power of “radical empathy.”

6. Technology for Access: Tools and Trends
Content: Exploration of real-time captioning, video relay services, accessible video platforms, and communication apps now available to facilitate inclusion (referenced as transformative in the episode).
Activity: Hands-on session using various devices and apps; evaluating pros, cons, and how to choose the best for differing scenarios.
Outcome: Confidence in leveraging tech for inclusive meetings, events, and digital communications.

7. Creating Inclusive Events: Beyond Ramps
Content: How to make gatherings, workshops, and conferences truly accessible—interpreters, captioning, quiet zones, sightlines, and proactive invitation to identify needs.
Activity: Event design challenge, with groups auditing an existing event and prototyping changes.
Outcome: A checklist and toolkit for accessible engagements for all.

8. De-mystifying Deaf Identity and Culture
Content: An introduction to Deaf culture, language diversity (e.g., ASL vs. BSL, regional variation and “slang”), and why Deafness isn’t simply a ‘medical problem to fix’ but an identity to be proud of.
Activity: Guest Q&A, reacting to media portrayals and unpacking inclusive language (e.g., when to use “Deaf”, "hard of hearing", distinctions between “capital-D” and “lowercase-d” Deaf, as discussed in the podcast).
Outcome: Increased cultural competence and confidence.

9. Intergenerational Inclusion: Teaching and Passing on Sign Language
Content: Strategies for supporting families with Deaf or hard of hearing members (e.g., teaching signing to babies and children, discussed by Maria Gallucci).
Activity: Baby sign language taster and resource sharing for schools/parents.
Outcome: Early years practitioners and families enabled to foster belonging from infancy.

10. Laughter and Learning: ‘The Joy of Difference’ Storytelling
Content: Celebrate positive, joyful, and ‘superpower’ moments—such as sharing silent jokes, ‘signing across a crowded room’, and enjoying music through vibration and dance, as highlighted in the episode.
Activity: Co-created storytelling circle, uplifting case studies, and music/body-movement activities.
Outcome: Better appreciation of the gifts and innovations born from diverse lived experiences.

Each of these sessions can be tailored for general staff, people managers, or leadership teams, and could incorporate lived experience guests to keep discussions real and challenge any persistent assumptions.

For bespoke facilitation or to connect with guests such as Maria Gallucci, contact Joanne Lockwood at jo.lockwood@seechangehappen.co.uk or discover more at Inclusion Bites.

1. Grew up surrounded by silence? Maria Gallucci shares her journey as a CODA, revealing how radical empathy and small efforts bridge the gap between deaf and hearing worlds. It begins with connection and the courage to try.

2. Communication is more than words. Sign language comes alive with faces, hands, and heart. Maria Gallucci says: when you meet someone d/Deaf, look directly at them—not their interpreter. See them, and let them feel seen.

3. Did you know every country—and even regions—have their own sign language? Maria Gallucci grew up signing ASL, picking up accents and dialects across her travels. Inclusion means embracing difference, not assuming universality.

4. The greatest act of inclusion? It’s showing you care enough to learn. Maria Gallucci suggests—tap gently, sign a simple “thank you,” and try. It’s not about speaking perfectly; it’s about making someone feel they truly belong.

5. Watching TV, dancing to music, or buying a home—these everyday moments can be isolating for the d/Deaf. Joanne Lockwood and Maria Gallucci show that small changes in tech and empathy can transform someone’s world.

Leadership Insights Channel: How Leaders Can Build Radical Empathy

Struggling to build trust with your team? Here’s a common leadership pitfall: unintentionally leaving people out, especially when they communicate or experience the world differently.

When we overlook someone’s need for connection—perhaps by not speaking to them directly, or failing to include them in conversations—we erode trust and hamper motivation.

The solution? Practise radical empathy. Speak with individuals, not through intermediaries. If you’re working with someone who uses an interpreter or different communication style, address them directly—make eye contact, show respect, and learn a few phrases in their language or style. Even a simple “thank you” in sign language can go a long way.

Go further: encourage your team to ask respectful questions, be patient, and ensure communication is accessible for all—like using subtitles, written notes, or technology where needed.

Take ownership. By fostering a culture where every person feels seen and valued, you’ll not only boost inclusion, but you’ll inspire greater loyalty and performance.

True leaders ignite change by showing everyone that they matter. Start today—make inclusion your leadership superpower.

1. 6 Siblings, 2 Deaf Parents: Growing Up as a CODA and Building Empathy Bridges | Maria @ Gallucci Homes

2. From ASL to Radical Empathy: How Deaf Culture Shapes Inclusion for All Ages | Maria @ Gallucci Homes

3. 1 in 6 Will Become Deaf by 60: Redefining Inclusion and Communication in Modern Society | Maria @ Gallucci Homes

Subject: [NEW EPISODE] Bridging Silent Worlds: Radical Empathy & Inclusive Insights

Hello Inclusion Bites Community,

Ready for a truly eye-opening episode? This week on Inclusion Bites, Joanne Lockwood is joined by the inspiring Maria Gallucci for “Bridging Silent Worlds”—a conversation that’s both heartfelt and brilliantly insightful.

Maria shares her remarkable journey growing up as a CODA (Child of Deaf Adults), living at the intersection of Deaf and hearing cultures. She’s the author of "Raised in Silence", a champion of accessible home buying, and a walking testament to the power of radical empathy.

Here are 5 things you’ll learn from this episode:

1. How Sign Language Is Not Universal
   Maria Gallucci explains, with lots of warmth, how every country—and even regions within countries—has its own sign language and dialects. ASL (American Sign Language) isn’t the same as BSL (British Sign Language)!

2. The Realities of Growing Up as an “Interpreter”
   Imagine being a child responsible for helping your parents navigate banks and hospitals, simply because you’re the only one who can bridge their world with the hearing one.

3. Why You Should Always Speak To The Person, Not The Interpreter
   Joanne Lockwood and Maria explore the importance of direct communication—it’s not just polite, but absolutely essential for dignity and inclusion.

4. Tech is Transforming Accessibility—But Attitude Still Matters Most
   From closed captions to video relay apps, Maria shares positive shifts for the Deaf community. But at the end of the day, she insists that nothing beats a friendly attempt and a genuine connection.

5. Becoming a True Ally Means Having a Go (and Not Fearing Mistakes!)
   There’s no such thing as a perfect ally—being inclusive starts with simply trying, learning a basic sign, or making the effort to include everyone in conversation.

Unique fact from the episode:
Maria revealed that Deaf people often love music—not because of the lyrics, but because they feel the beat and rhythm through vibrations. For many, dancing and enjoying music becomes a whole-body experience!

Curious to learn more? TUNE IN!
Head to the episode link (https://seechangehappen.co.uk/inclusion-bites-listen) or wherever you get your podcasts. And if you’ve got a story, comment, or just want to join the conversation, email jo.lockwood@seechangehappen.co.uk—Joanne Lockwood would love to hear from you.

Let’s Keep Bridging Worlds, One Conversation at a Time
Whether you’re hearing or Deaf, an ally or just starting your listening journey, this episode boldly reminds us of the magic that happens when we meet difference with radical empathy and a willingness to try.

Stay curious, stay kind, and as always—keep biting into inclusion.

Warm regards,
The Inclusion Bites Team

#InclusionBites #BridgingSilentWorlds #RadicalEmpathy

Episode Intro

Join Joanne Lockwood as she welcomes Maria Gallucci to explore the intersections of deaf and hearing communities in “Bridging Silent Worlds.” Maria, a proud CODA, shares her unique experiences growing up with deaf parents, insights into accessibility, radical empathy, and the importance of authentic communication. This episode illuminates the everyday realities, cultural nuances, and resilient joy of those navigating life across silent and hearing worlds, championing true inclusion for all.

In This Conversation We Discuss

👉 Deaf & hearing bridges
👉 Empathy & identity
👉 Accessible living

Here Are a Few of Our Favourite Quotable Moments

• “It is radical empathy that bridges deaf and hearing worlds.”

• “We’re just communicating, just in a different language.”

• “The fear of getting it wrong is quite powerful sometimes, isn’t it?... But as long as you try, you’ve made an effort.”

Summary and Call to Action

This episode of Inclusion Bites spotlights Maria Gallucci’s journey as a CODA, the cultural richness of the deaf community, and practical ways to foster genuine inclusion. Want to challenge your thinking about communication and belonging? Listen now to hear bold stories and everyday wisdom. Tune into the full episode at seechangehappen.co.uk/inclusion-bites-listen and ignite your spark for change!

LinkedIn Poll Context Summary:
In this episode of Inclusion Bites, Bridging Silent Worlds, Joanne Lockwood speaks with Maria Gallucci about her lived experience growing up as a Coda (Child of Deaf Adults), the importance of radical empathy, and practical ways to better include deaf and hard of hearing people in our communities and workplaces. From the significance of direct communication to basic sign language and technology, the conversation unpacks simple steps that can spark greater inclusion.

Poll Question:
Which small action do you believe makes the biggest impact in including Deaf or hard of hearing colleagues?

Poll Options:
1️⃣ Learn basic sign language 🤟
2️⃣ Always face the person 👀
3️⃣ Use captions/subtitles 🎬
4️⃣ Gently get attention 👋

#InclusionBites #DeafAwareness #Accessibility #Belonging

Why Vote:
Your input helps raise awareness about practical steps towards inclusion and shapes meaningful conversations on accessibility. What will you do differently to help everyone feel seen and heard?

🌍 Why Every Leader Should Tune In: Bridging Silent Worlds 🤟

Just finished listening to the Inclusion Bites episode “Bridging Silent Worlds” with Joanne Lockwood and Maria Gallucci—and I’m left both inspired and challenged.

As HR and EDI professionals, it’s our duty to create spaces where everyone is more than simply “included”—they are truly seen and heard. This conversation is an essential reminder that inclusion isn’t only about policies, but about lived experience and radical empathy.

Key reflections:
✨ The diversity WITHIN disability—every deaf or hard of hearing person communicates and experiences the world differently.
✨ Inclusion requires action—learning basic sign language, facing the person not the interpreter, and always making the effort.
✨ Technology transforms, but human connection remains vital.
✨ “Just try.” It’s not about perfection, it’s about presence and intent.

For our profession, this is both a call to listen deeply and to lead by example—challenging assumptions, removing barriers, and nurturing environments where differences are not just respected but celebrated.

Let’s ignite real change—one conversation, one gesture, one act of inclusion at a time.

🔗 Highly recommend for anyone passionate about equity and belonging: https://seechangehappen.co.uk/inclusion-bites-listen

#InclusionBites #InclusiveLeadership #RadicalEmpathy #DeafAwareness #Belonging #EqualityMatters

Certainly! Here’s a Learning & Development expert’s snapshot for Senior Leaders, HR, and EDI professionals based on the Inclusion Bites Podcast episode Bridging Silent Worlds—so you can stay ahead without investing an hour you don’t have:

Key Insights for Leaders and Change Makers 👩‍💼🧠

1. Inclusion Is Lived Experience—not Just Policy
Hearing from Maria Gallucci, a Coda (Child of Deaf Adults), and Joanne Lockwood unveils the reality of daily exclusion for the d/Deaf community and the profound impact of micro-inclusions: basic gestures, eye contact, and direct communication. Policy is only effective when it reflects real lived experience.

2. Communication Is More Than Words:
Non-verbal cues, eye contact, and presence are essential. Maria Gallucci describes sign language as “beautiful,” but also highlights how being overlooked—literally, by not making eye contact or addressing the interpreter, not the individual—is unintentionally isolating. This is a teachable moment about how “inclusive” behaviours go far beyond the legal minimum.

3. Technology is an Enabler, Not the Complete Solution:
Whilst technological advances (e.g., closed captions, relay services, and instant translation apps) are celebrated, they don’t replace empathy or person-first approaches. The strongest enabler is always a culture of awareness and willingness to try, not simply a gadget.

4. Small Actions Build Radical Empathy:
Basic sign greetings (“Thank you”; “You’re welcome”) make a disproportionate impact—proving that you don’t need to be fluent, just willing to try. Normalising “tapping on the shoulder,” or waving to get attention is highlighted as polite and respectful, not intrusive.

5. Intersectionality and Universal Design Matter:
The episode underscores how inclusion for those who are d/Deaf or hard of hearing overlaps with broader accessibility—from physical space adaptation to inclusive language—and that tomorrow’s you may be today’s “othered” person through age or accident.

Aha Moments 💡

• Inclusion starts with Presence: Addressing an interpreter instead of the deaf individual is a common error—one which instantly signals “you’re not seen.” The “aha” is applying this beyond d/Deaf colleagues to all interpreters or support workers.

• Exclusion Isn’t Always Intentional, But It’s Always Impactful: Joanne Lockwood demonstrates through stories how even well-meaning actions can isolate. Intent must match impact.

• Being Proactive, Not Reactive: The need for accessible environments (not just for d/Deaf but for all) will only increase as the workforce ages.

• Challenging the Medical Model: Many d/Deaf people see their deafness as a proud identity, not a defect needing “fixing.” This should shift our ‘reasonable adjustments’ mindset toward cultural competence and away from a ‘fix and cure’ approach.

What Should Leaders, HR & EDI Pros Do Differently? 🚦

• Embed Micro-Inclusion in Induction and Culture: Train staff to make eye contact, address the person, and use respectful signs. Model these habits publicly.

• Review Experience, Not Just Compliance: Walk through your organisational communications and spaces as a deaf or disabled person might. Where do breakdowns or micro-exclusions happen?

• Champion Accessible Communication: Ensure events, meetings, training, and socials have captions, interpreters, and that everyone understands how to use them.

• Model Vulnerability—It’s Okay to Try: Leaders should normalise “having a go” at basic signs and openly discussing accessibility needs. This will encourage a culture of empathy and continuous learning.

• Go Beyond Legislation: Strive for universal design in physical and digital spaces—making accessibility standard, not an add-on after a complaint.

Summary for Your L&D Team

This episode is a goldmine for advancing real cultural competence. It’s a call for moving from policy-led to person-led inclusion. The stories and subtle insights will help reshape how your organisation welcomes, equips, and celebrates diversity—one behaviour at a time.

Hashtags for Sharing:
#RadicalEmpathy #MicroInclusions #InclusionBites #DeafAwareness #UniversalDesign 👋💬

Share these insights widely—this conversation isn’t just about the d/Deaf community, but about everyone who’s ever felt ‘othered’. The more you “try” as a leader, the greater the legacy of inclusion you’ll leave.

VIDEO TITLE:
Why Inclusion Starts with Radical Empathy #BridgingWorlds #InclusionMatters

Text on screen:
Breaking Down Barriers 🧏‍♀️

Have you ever thought about what it’s really like to grow up bridging two worlds—deaf and hearing? Today, let’s talk about empathy, communication, and practical ways to be more inclusive.

Text on screen:
Assume Nothing, Learn Everything 💡

The biggest myth? That deafness is something to be “fixed”. Many in the deaf community see their identity as a superpower, not a flaw.

Next time you’re speaking with a deaf or hard of hearing person, always talk directly to them, not their interpreter. Eye contact and genuine engagement matter more than you imagine.

Text on screen:
Communication = More Than Words ✋

Did you know sign language isn’t universal? Sign language can have as many dialects as spoken language does. A simple “thank you” in sign can truly make someone’s day.

Don’t be afraid to use technology. Text, speech-to-text apps, even a simple note on your phone can build connections quickly and respectfully.

Text on screen:
Small Acts, Big Impact 🌍

A light tap on the shoulder or a smile and wave is enough to show you care and want to communicate.

Learning a few signs—like ‘thank you’ or ‘hello’—shows you’re willing to make the effort. Even if you’re not fluent, trying matters more than perfection.

Text on screen:
Inclusion for All 🫂

Remember—nearly one in six people lose their hearing as they age. Inclusion isn’t just for others; it’s an investment in our own future.

The most powerful thing you can do? Try. Reach out, make someone feel seen, and be brave enough to learn.

Thanks for watching! Remember, together we can make a difference. Stay connected, stay inclusive! See you next time. ✨

5 Hashtags:
#InclusionMatters
#DeafAwareness
#AccessibleWorld
#RadicalEmpathy
#StayInclusive

- **Coda (Child of Deaf Adults)**  
  A hearing person who has one or more deaf parents. In this episode, this refers specifically to [Maria Gallucci](/speakers/C), describing her identity growing up with deaf parents.

- **ASL (American Sign Language)**  
  The main sign language used in the United States and parts of Canada. ASL is a distinct language with its own grammar and syntax, differing from English and other national sign languages.

- **BSL (British Sign Language)**  
  The primary sign language used in the UK, distinct from ASL, with its own syntax and signs. The episode highlights the lack of universality in sign languages.

- **Profoundly Deaf**  
  Describing a person who is completely deaf, with little or no hearing in either ear.

- **Hard of Hearing**  
  Refers to individuals who have partial hearing loss but are not completely deaf.

- **Deaf Culture**  
  A set of social beliefs, behaviours, and values shared by people who are deaf, emphasising a distinct linguistic and cultural minority.

- **Deaf vs. Hard of Hearing (D/HH)**  
  Used collectively to describe the community of both profoundly deaf and those with partial hearing loss.

- **TTY (Text Telephone/Teletypewriter)**  
  An electronic device that allows people with hearing or speech disabilities to communicate by typing text over the telephone.

- **Video Relay Service (VRS)**  
  Technology which enables deaf or hard of hearing individuals to communicate via a sign language interpreter through video, bridging communication with hearing people.

- **Lip Reading**  
  The ability to understand spoken words by visually interpreting the movement of the lips, face, and tongue.

- **Interpreter**  
  A person who translates spoken or signed language in real time to facilitate communication between those who use different languages or communication methods; in this context, most often between sign language and spoken English.

- **Closed Captioning**  
  Text displayed on a screen, providing a transcription of spoken dialogue and other relevant sounds, to make audio content accessible to deaf and hard of hearing viewers.

- **Inclusive Communication**  
  Communication practices that ensure all individuals, regardless of their abilities, can access, understand, and participate, such as using sign language, captions, or accessible devices.

- **Capital D ‘Deaf’/Lowercase d ‘deaf’**  
  In reference to identity: ‘Deaf’ with a capital D often refers to membership of the Deaf Community and its culture, whereas ‘deaf’ refers more generally to audiological status.

- **Radical Empathy**  
  A deep commitment to understanding and connecting with individuals’ lived experiences, used by [Maria Gallucci](/speakers/C) to describe the approach needed to bridge the deaf and hearing worlds.

- **Accessibility (in home buying/experiences)**  
  In this context, refers to designing services (including property transactions) that are usable and inclusive for people with disabilities, including deaf and hard of hearing individuals.

- **Relay (as in video relay or relay phone calls)**  
  A method of communication where an interpreter acts as a bridge to facilitate conversations between people using different modalities (e.g. sign language and speech).

- **Sign Language Dialects**  
  Variations in sign language use according to region, similar to spoken language dialects, resulting in different signs for the same words or concepts depending on locality.

- **Interpreter Protocols**  
  The correct etiquette when using an interpreter, such as always addressing the Deaf person directly rather than the interpreter.

- **Inclusion (as a societal principle)**  
  Proactive efforts and attitudes ensuring that every individual, regardless of characteristic or background, is valued and able to participate fully.

- **Multi-award-winning Realtor**  
  In this context, used to signal [Maria Gallucci](/speakers/C)’s professional status and her work to make property buying accessible to all.

- **Nonverbal**  
  Used to describe deaf individuals who do not use vocal speech, instead communicating exclusively through sign or other means.

- **Closed Communities (as it relates to Deaf Culture)**  
  The concept that some groups (such as those who are profoundly Deaf) may possess strong internal networks, customs, and identities distinct from the mainstream hearing population.

- **Digital Inclusion Tools**  
  Apps, QR code captioning tools, and similar technologies that make communication and content accessible for people with hearing impairments.

Focus Keyword: Bridging Silent Worlds

Video Title

Bridging Silent Worlds: Empathy and Culture Change in the Deaf Community | #InclusionBitesPodcast

Tags

Tags: bridging silent worlds, inclusion, deaf awareness, culture change, Positive People Experiences, American Sign Language, British Sign Language, Coda, deaf community, empathy, accessible communication, inclusive cultures, belonging, inclusive hiring, radical empathy, diversity, SEE Change Happen, Joanne Lockwood, Maria Gallucci, raised in silence, disability rights, hearing impairment, accessible home buying, real talks, inclusion podcast,

Killer Quote

Killer Quote: "I will never, ever let anybody feel left out or not included or feel not seen. So that was always my mission ever since I was little." – Maria Gallucci

Hashtags

Hashtags: #InclusionBitesPodcast, #BridgingSilentWorlds, #DeafAwareness, #Inclusion, #CultureChange, #PositivePeopleExperiences, #DisabilityInclusion, #ASL, #BSL, #Empathy, #Coda, #Diversity, #Belonging, #SEEChangeHappen, #AccessibleCommunication, #InclusiveWorkplace, #InclusiveSociety, #LGBTQInclusion, #MentalHealthMatters, #SignLanguage

Why Listen

Are you ready to redefine what true inclusion and "Positive People Experiences" mean? In this very special episode of the Inclusion Bites Podcast, I'm delighted to welcome Maria Gallucci—multi-award-winning realtor, proud Coda (Child of Deaf Adults), and author of the inspirational memoir Raised in Silence. Together, we journey through her lived experience of "Bridging Silent Worlds," exploring not only the practical challenges but also the immense joys and growth that have shaped her life and identity.

This episode zeroes in on the powerful intersection of deaf and hearing cultures, shining a blinding light on the importance of culture change in our workplaces, communities, and personal beliefs. Through Maria’s heartfelt storytelling, you’ll come to appreciate how empathy, awareness, and a willingness to try can transform the world for those who feel unheard—sometimes quite literally. We look beyond the textbook definitions of diversity and tackle the lived reality: what does it truly mean to belong in a world designed for others?

Maria and I unpack what it means to be the bridge between cultures. Through the eyes of someone raised in a household where American Sign Language was the first language, yet mainstream society communicated in spoken English, we discuss practical strategies for inclusion. From the role of interpreters to the technological leaps that have made communication more accessible, we look at the real experiences behind the theoretical rhetoric.

We get thoroughly practical—how can workplaces proactively welcome the deaf and hard of hearing community? What should you do if you meet someone who doesn’t hear as you do? What are the nuances in language, etiquette, and technology that most hearing people, through no fault of their own, simply don’t know? And most importantly: how can the rest of us strive for "culture change" that puts people—actual humans, not policies—at the heart of everything we do?

You’ll hear, firsthand, how Maria’s dual identity as both an insider and an outsider in the deaf and hearing worlds fostered radical empathy and a mission to ensure no one is left out. She shares the joys of silent communication (yes, you really can chat to your sibling from across a noisy room!), and the pain of witnessing exclusion and discrimination—from childish stares to insensitive professionals who address the interpreter, not the deaf individual. These are not distant, abstract stories: they’re happening everywhere, right now.

For HR professionals, leaders, or anyone drawn to “culture change,” this episode is your blueprint for action. Maria’s deep emotional intelligence and resilience are matched only by her pragmatic wisdom—making this not just another D&I chat, but an urgent call to act with “radical empathy.” Together, we showcase that inclusion is not a distant aspiration, but something achievable through small, meaningful, everyday actions.

We explore the power of technology, from video relay interpreting services to on-demand captioning, and the impact these have had on daily life for the deaf community. We highlight that inclusion must go beyond the tokenistic—away with the charity model and into a landscape where difference signifies richness.

Perhaps most striking are Maria’s reflections on language itself. As we discuss the fluidity and regionality of sign language—and how it’s as vibrant and diverse as any spoken dialect—you’ll realise that accessible communication is not just a practical issue, but a rich, cultural phenomenon full of creativity, identity, and connection.

This episode is as much about hearing as it is about listening: listening more deeply, understanding more broadly, and acting more bravely. As we close, I challenge every listener to step up as active architects of "Positive People Experiences" and to be the culture change they wish to see.

Whether you’re a hearing ally, member of the deaf community, a family member, or simply passionate about true inclusion, there’s much here for you. So grab your cuppa, tune in, and let’s bridge these silent worlds together.

Closing Summary and Call to Action

Key Learning Points and Actionable Insights:

1. Inclusion Is Intentional
   True inclusion is not accidental—it’s built through purposeful actions, a willingness to learn, and “radical empathy.” Make a personal commitment to notice who is left out in your meetings, workplaces, and communities. Actively seek to welcome and include those who communicate differently, and don’t assume someone else will do it for you.

2. Address the Person, Not the Interpreter
   As Maria powerfully articulated, always look at and speak directly to the deaf individual, not their interpreter. This basic gesture demonstrates respect, sees the humanity in others, and helps bridge the gap between cultures. It’s the foundation of ”Positive People Experiences“ in practice.

3. Leverage Technology for Good
   From video relay services to real-time captioning apps, technological advances have radically improved accessibility. Ensure your digital and physical events are equipped with these tools—and be proactive in offering them, not waiting for requests for ‘reasonable adjustments’ to appear.

4. Small Signs, Big Impact
   Learn a handful of basic phrases in sign language (such as “thank you” or “hello”). A simple gesture can transform an interaction. It says, without words, “I see you, you matter, and I’m willing to meet you halfway.” Maria highlighted how meaningful it is when service staff make even a small effort.

5. Dispel Myths and Assumptions
   Not every deaf or hard of hearing person lipreads. Speaking louder doesn’t help—clear, visible communication does. Avoid making assumptions about someone’s abilities or needs. Instead, ask (“do you need any help?”) or use written communication.

6. Recognise Diversity Within the Deaf Community
   There’s no single “deaf experience.” Some are profoundly deaf from birth, others lose hearing later. Celebrate the richness within the community—different sign languages, regional variations, cultural practices—and don’t reduce individuals to a stereotype.

7. Embrace the Joys of Difference
   Being part of the deaf community comes with unique experiences, such as feeling music through vibration and communicating across a busy room in silence. Let’s view these as strengths and gifts, not deficits.

8. Culture Change Starts with Us
   Changing the culture around deafness and inclusion means everyday bravery—daring to be uncomfortable, to try and to fail. As I share with Maria, “By not trying, you’re excluding—so give it a go!”

9. Think Intersectionally
   Inclusion is not one-dimensional. Maria works across communities—supporting the deaf as well as LGBTQ+ folk and those with other disabilities. Universal design and empathy benefit everyone, everywhere.

10. Acknowledge and Celebrate Identity
    The capitalisation of “D“ in Deaf and discussions around terminology signal the importance of identity and community. Respect the language and labels people choose for themselves.

11. Every Conversation Is a Chance for Culture Change
    Whether you’re shaking hands or leading a team meeting, every moment is an opportunity to foster “Positive People Experiences” and embed culture change.

12. Support Others in Learning
    Encourage family members, colleagues or the next generation to learn some sign language or take interest in the culture. Small seeds now assure a more accessible and empathetic future.

13. Reach Out and Be Curious
    If you’re unsure, just ask. Deaf awareness is about humility, learning, and curiosity, rather than perfection or fearing mistakes.

14. Honour Experience
    Maria’s story is not singular; every Coda and deaf individual has a different journey. Listen, honour, and make space for these narratives—at work, home, and beyond.

15. Celebrate Empathy and Be a Champion
    Keep inclusion at the core of your values. Let’s make inclusion synonymous with action, not just words. As Maria beautifully put it, her life mission stemmed from never wanting anyone to feel left out—may her resolve inspire yours.

Your Call to Action:

• Start now. Learn one phrase in sign language today.

• Audit your workspace—is it as deaf-friendly as it could be?

• Challenge colleagues and friends to face, speak to, and include those who communicate differently.

• Share this episode widely, and bring others on this journey of “culture change” with you.

Together, let’s make inclusion the norm, not the exception.

Outro

Thank you, the listener, for tuning in to this episode of the Inclusion Bites Podcast. If this conversation resonated with you, please tap like, subscribe to the channel, and share with your colleagues. Together, we can mainstream "Positive People Experiences" and drive the culture change our societies so desperately need.

For further episodes, transcripts, and resources, head over to:
SEE Change Happen: https://seechangehappen.co.uk
The Inclusion Bites Podcast: https://seechangehappen.co.uk/inclusion-bites-listen

Stay curious, stay kind, and stay inclusive – Joanne Lockwood

Certainly. Applying root cause analysis to the Inclusion Bites Podcast episode "Bridging Silent Worlds," several key problems emerge around the lived experiences of deaf individuals, Codas (Children of Deaf Adults), and inclusive communication. Let’s step through the “Five Whys” process to unearth the deep-seated root causes.

Key Problem 1: Deaf and Hard of Hearing Individuals Still Experience Exclusion and Communication Barriers

First Why:

Why do deaf and hard of hearing individuals still experience exclusion and communication barriers?

• Because mainstream society, businesses, and institutions are primarily designed around spoken communication and auditory cues, with limited or inconsistent adaptation for sign language users or alternative methods.

Second Why:

Why are systems and interactions not consistently adapted for sign language or alternative communication?

• There is insufficient awareness and prioritisation of deaf accessibility and cultural competence both socially and organisationally. Many assume spoken language is the “default” and sufficient.

Third Why:

Why is there insufficient awareness and prioritisation?

• Deaf culture and sign language are often misunderstood or underrepresented in educational curricula, media, and workplace training. Most hearing people lack direct experience or exposure.

Fourth Why:

Why is deaf culture and sign language underrepresented in mainstream education and social systems?

• Because public policy, education frameworks, and leadership positions are predominately occupied by hearing individuals, who may not consider or fully understand the lived experience of deaf communities.

Fifth Why:

Why don’t people in power sufficiently understand or represent deaf experiences?

• There is a historical legacy of paternalism, medicalisation of deafness (i.e., focusing on “curing” rather than embracing identity), and lack of co-production in decision-making processes with deaf individuals and communities.

Key Problem 2: Hearing Individuals Are Unprepared to Communicate Inclusively

First Why:

Why are hearing people unprepared to communicate inclusively with deaf or hard of hearing individuals?

• Because learning even the basics of sign language or alternative forms of communication is not standard practice and rarely incentivised unless there’s a personal connection.

Second Why:

Why is it not standard to learn sign language or inclusive communication basics?

• Societal narratives continue to position deafness as a “minority concern”, not a collective responsibility, so systemic investment in training is limited.

Third Why:

Why do societal narratives minimise the collective responsibility?

• Media and educational portrayals lack nuance and frequency, often focusing on deficit rather than capability models; the voices and visibility of deaf role models are limited.

Fourth Why:

Why are the voices of deaf role models and authentic narratives rare?

• There are structural barriers—such as lack of opportunity, funding, and representation in media production—that limit the presence of deaf individuals in leadership and public facing roles.

Fifth Why:

Why do these structural barriers persist?

• Decision-makers often prioritise familiarity and comfort zones, reverting to established traditions and “business as usual,” unless pushed by regulation or visible advocacy.

Key Problem 3: Codas and Young Interpreters Bear an Unfair Communication Burden

First Why:

Why do Codas and young hearing children of deaf adults often act as interpreters in critical situations?

• Qualified professional interpreters are frequently unavailable, costly, or not mandated by institutions (e.g., medical appointments, legal settings).

Second Why:

Why aren’t interpreters readily available as a right in these contexts?

• Legal protections and funding for interpreting services can be insufficient, patchy, or poorly enforced in practice.

Third Why:

Why is funding and enforcement insufficient?

• Accessibility is still often framed as an “added value” rather than an intrinsic human right; audits and accountability processes are weak.

Fourth Why:

Why aren’t accessibility rights fully embedded and enforced?

• Inclusion initiatives often lack robust measurement, and deaf community advocacy is not always part of decision-making at policy level.

Fifth Why:

Why is advocacy lacking at the policy table?

• Power imbalances and the marginalisation of intersectional identities mean the lived experience of Codas and the wider deaf community remain sidelined.

Summary of Findings

The persistent exclusion of deaf and hard of hearing communities, the lack of preparation among hearing people to communicate inclusively, and the undue burden on Codas can all be traced to deep structural factors: historic marginalisation, insufficient representation, and an absence of co-production in policy and practice. These manifest as policy gaps, lack of robust standards, and everyday ignorance or indifference.

Potential Solutions

1. Systemic Change in Education and Awareness

   • Integrate sign language basics and deaf culture education into school curriculums for all children.

   • Provide compulsory diversity and communication skills training (including basic sign language) in workplaces, especially customer-facing sectors.

2. Policy and Funding Reform

   • Strengthen laws and regulations (like the Equality Act or ADA equivalents) to guarantee the right to interpreters in all essential services, with robust enforcement and funding.

3. Representation and Co-Production

   • Actively recruit deaf individuals, Codas, and intersectional identities to leadership and advisory roles in media, education, and policy-making bodies.

   • Co-design services and communication strategies alongside deaf communities.

4. Normalise Inclusion in Public Spaces

   • Make closed captioning and sign language interpretation standard in all public events, media, and business services as a matter of course.

5. Cultural and Social Campaigns

   • Fund and promote positive media featuring deaf role models and authentic stories to change narratives from deficit to empowerment.

By addressing the root causes, we shift away from seeing accessibility as a box-ticking exercise and move towards genuine inclusion—where communication barriers are proactively broken down and everyone is empowered to belong and thrive.

| Closing Slide | For support on cultivating a genuinely inclusive workplace, contact Joanne Lockwood and the team at SEE Change Happen. Visit https://seechangehappen.co.uk for insights, resources and action. Let’s unlock belonging for everyone—get in touch to start your inclusion journey today.

Slide 1 – Provoking Question:
Can you imagine growing up in a world where sign language is your first language and silence shapes every family moment?

Slide 2 – Beyond Hearing: A Childhood Like No Other
Maria Gallucci shares what it means to be a CODA (Child of Deaf Adults), navigating two worlds—interpreting for her parents, defending their identity, and discovering the true meaning of empathy.

Slide 3 – Breaking Barriers and Building Bridges
Learn how seemingly small actions—like learning a simple “thank you” in sign language or facing someone when you speak—can radically shift how included others feel in our communities.

Slide 4 – Surprising Joys and Overlooked Challenges
From feeling music through vibration to using technology that transforms accessibility, Maria Gallucci's story reveals the overlooked strengths and challenges of the deaf community few ever hear about.

Slide 5 – Ready to Challenge Your Perspective? (Call to Action)
Tune into “Bridging Silent Worlds” on Inclusion Bites and discover how radical empathy can help us all become true allies. Listen now via the link in bio or search for Inclusion Bites wherever you get your podcasts!

#InclusionBites #BridgingSilentWorlds #DeafAwareness #InclusionMatters

Bridging Silent Worlds: Radical Empathy, Deaf Culture, and Breaking Barriers

Meta Description:
Explore radical empathy and bridging the silent worlds between deaf and hearing communities. In this candid conversation with Maria Gallucci, we dive into deaf culture, language, identity, accessibility, and lessons for all of us on building truly inclusive societies.

As your host, I'm here to ignite inclusion in every sense of the word. When I sat down with Maria Gallucci, a proud Coda (Child of Deaf Adults), multi-award-winning realtor, and author of “Raised in Silence,” we wove through six profound topics that challenged assumptions and opened my eyes to the many facets of deaf culture and the everyday journey towards inclusion. Here are the major themes from our conversation, each revealing both the challenges and immense riches of bridging silent worlds.

Radical Empathy: The True Bridge Between Worlds

Maria’s life embodies what I call ‘radical empathy’, and this was the golden thread of our exchange. Growing up the third of six hearing children to deaf parents, Maria described how her home operated as the crossroads between two worlds: hearing and deaf. Her earliest responsibilities were interpreting for her parents at medical appointments and in financial matters. But it goes so much deeper: radical empathy shaped her lens on humanity, inspiring her to build accessible home-buying experiences and champion empathy between communities that often remain siloed.

I found myself reflecting—what would our workplaces and families look like if we all viewed the world through the lens of radical empathy? And what internal boundaries might we break down if we practised inclusion not by obligation, but by heartfelt conviction?

Language Beyond Words: The Nuances of Sign Languages

We plunged into the beauty and complexity of sign languages—Maria’s first language was ASL (American Sign Language), something she learned before English. She recounted how her family’s communication was full of expressiveness, emotion, and the flexibility of both hands and faces.

One point of curiosity: each country has its own sign language, and even within a single country, there are regional dialects. This isn’t just a translation of English but a wholly independent language, with its own structure, history, and cultural overlays. We also touched on the challenges of learning sign language later in life, especially the intricacies and ‘slang’ only insiders might grasp.

What if you yourself could have silent conversations across a crowded room? Or share inside jokes, hidden from everyone else by the graceful language of your hands?

Deaf Identity: Not a Disability, But a Source of Pride

A powerful arc of our talk centred around deaf identity as a vibrant culture, not a limitation. Maria’s parents are proud of their deafness—it’s integral to who they are, not something in need of fixing. The insight here is subtle and vital: not everyone with a perceived difference wants to be “cured” or made more like the majority. Instead, recognition, not pity, is the currency that matters.

Curiously, there’s a strong sense of belonging within the deaf community—a place where culture, language, and shared experiences build solidarity and pride. It made me ponder: to what extent do we honour those who claim their differences as their unique strength?

The Responsibility of Interpretation: Unseen Burdens and Early Leadership

Maria confessed to carrying the weight of being the primary interpreter for her family, (even as a middle child!). She recounted the emotional and psychological responsibility—sometimes fielding awkward questions from outsiders or witnessing her parents being taken advantage of due to communication barriers.

This raised essential lessons for me. Imagine being a child and negotiating for your parents’ wellbeing in adult contexts. It’s a stark reminder of how communication access—or the lack of it—fundamentally shapes life opportunities and relationships.

Would hearing children in similar circumstances today be better supported, or do we still overlook this “invisible” load in families crossing language and cultural boundaries?

Technological Progress and Modern Accessibility

We marvelled together at how much the technological landscape has changed for the deaf and hard-of-hearing community. Maria detailed the impact of video relay services, closed captioning, and ever-more-sophisticated apps. Where once her family relied on clunky TTY machines, now a simple QR code at an event can unlock captions in real time on one’s phone.

It was a delight to learn how deaf individuals access cinema and concerts: subtitles, tactile vibrations from music, and even interpreters at live events have revolutionised inclusion. The thought lingers—what is the next breakthrough that could make inclusion an everyday right rather than an afterthought?

Everyday Inclusion: Simple Actions and Universal Lessons

Inclusion isn’t just about grand gestures; it’s made of everyday acts of trying. Maria’s top advice? Learn a few key signs (thank you, please, more); always address the deaf person directly, not just the interpreter; and never be afraid to use technology or a simple notepad to communicate. Tap gently on the shoulder, face the person, and above all—just try.

By not making the effort, we unwittingly exclude. Yet even clumsy attempts at connection are appreciated. As I reflected on what truly bridges silent worlds, it’s the courage to be imperfect alongside the will to reach out that really matters.

Inclusion as a Bold Conversation

To close, “bridging silent worlds” remains my clarion call for this journey: radical empathy, curiosity in language, pride in identity, supporting unsung interpreters, leveraging technology, and embracing simple, everyday acts of inclusion. These are universal lessons, lighting the path towards a society where everyone belongs—and thrives.

If this exploration resonated, join me at Inclusion Bites. Reach out, share your story, and let’s keep bridging worlds together.

SEO Primary Keyword: Bridging silent worlds

Ever wondered what it’s really like to grow up bridging two worlds—deaf and hearing? In this thought-provoking episode of Inclusion Bites, Maria Gallucci shares her journey as a proud CODA (Child of Deaf Adults), breaking myths, celebrating inclusion, and showing us what radical empathy looks like. From the power of sign language to the importance of being truly seen and heard, this episode is a must for anyone passionate about belonging and breaking barriers. Ready for more bold conversations that spark real change?

🎧 Dive into the full episode here: https://seechangehappen.co.uk/inclusion-bites-listen

#InclusionBites #DeafCulture #CODA #Empathy #InclusiveWorld

Absolutely! Here’s a selection of memorable slogans, soundbites and quotes directly from the episode “Bridging Silent Worlds” of The Inclusion Bites Podcast, curated with powerful AI image prompt ideas—ready for merchandise creation and shareable hashtags.

Slogan: “Radical Empathy Bridges Deaf and Hearing Worlds”

Speaker: Maria Gallucci, as described in the introduction

AI Image Prompt:
A vibrant, stylised illustration of two hands reaching towards each other—one dressed in vivid sign language fingerspelling, the other representing sound waves—meeting over a soft bridge made of light. The background is split: one half bustling with visual sign language symbols, the other with gentle audio waveforms. Add the slogan in bold, modern font, peacefully overlaying the scene.

Hashtag Ideas:
#RadicalEmpathy #BridgingWorlds #InclusionBites

Quote: “Trying, You Made an Effort”

Speaker: Maria Gallucci [00:50:33]

AI Image Prompt:
A close-up of two diverse people, one signing, the other listening intently. Overlay hands forming the sign for “try”, set against a dynamic, hopeful sunrise. Beneath, place the quote in handwritten script, radiating optimism.

Hashtag Ideas:
#JustTry #InclusionInAction #EffortMatters

Soundbite: “No One’s Perfect, But As Long As You Try…”

Speaker: Maria Gallucci [00:50:33]

AI Image Prompt:
Cartoon-style humans of different abilities, genders, and backgrounds linking arms, with some signing, others speaking, above the slogan that curves across a rainbow banner. Soft, approachable earth-tones and playful outlines make it inviting for a mug or t-shirt.

Hashtag Ideas:
#EffortOverPerfection #ConnectAndTry #Belonging

Quote: “ASL Is All We’ve Known Since We Were Kids”

Speaker: Maria Gallucci [00:03:41]

AI Image Prompt:
A group of cheerful children sitting in a circle, hands mid-sign, letters from the fingers trailing into stars above. The background is a gentle gradient evoking warmth and unity. Place the quote over a ribbon at the bottom.

Hashtag Ideas:
#RaisedInSign #SignFirst #ASLFamily

Slogan: “Inclusion Is All About Connection”

Speaker: Maria Gallucci [00:50:12]

AI Image Prompt:
A heart made of intertwined sign language hands and speech bubbles, surrounded by subtle outlines of diverse faces. The image glows with soft pastel colours, giving a feeling of calm and unity. The slogan is elegantly curved along the top edge.

Hashtag Ideas:
#InclusionIsConnection #ConnectedByInclusion #TogetherWeSign

Soundbite: “Make Sure You’re Talking To The Client, Not The Interpreter”

Speaker: Maria Gallucci [00:09:29]

AI Image Prompt:
A minimalist vector showing a hearing person facing a deaf person, a transparent interpreter figure in-between acting as a ‘bridge’ rather than a focus. The words appear as a handwritten sticky note on the edge for a practical, memorable desk or laptop sticker.

Hashtag Ideas:
#SpeakDirectly #DeafRespect #ClientFirst

Slogan: “We’re Just Communicating—Just In A Different Language”

Speaker: Maria Gallucci [00:14:52]

AI Image Prompt:
A split image: half showing colourful sign language gestures, half speech bubbles, merging in a swirl at the centre. The phrase is set in a clean, futuristic font at the convergence point, ideal for t-shirts or canvas bags.

Hashtag Ideas:
#LanguageIsDiverse #DifferentNotLess #CommunicationForAll

Quote: “To Be Able To Speak With Your Hands Is Absolutely Amazing”

Speaker: Maria Gallucci [00:14:33]

AI Image Prompt:
A magical, glowing hand surrounded by trails of luminous sign language letters, set on a navy-blue background speckled with small stars. The slogan appears sparkly and bold beneath the floating hand.

Hashtag Ideas:
#HandsTalk #MagicalSigning #PowerOfSigns

Slogan: “Feeling The Beat, Living The Music”

Ref: Discussion on how deaf people enjoy music [00:31:37]

AI Image Prompt:
A smiling character with closed eyes, one hand resting on a booming speaker with pulsing waves radiating through their body—surrounded by floating musical notes and sign language symbols. Bold, rhythmic type for the slogan.

Hashtag Ideas:
#FeelTheBeat #DeafDancers #MusicForAll

Quote: “The Fear Of Getting It Wrong Is Powerful, But By Not Trying, You’re Excluding.”

Speaker: Joanne Lockwood [00:50:22]

AI Image Prompt:
A split image: one side shadowy with a person hesitating at a doorway, the other bright and welcoming as they step through to join others communicating via sign. The phrase arches warmly across the top.

Hashtag Ideas:
#BeBrave #TryToInclude #NoExclusion

These slogans and quotes directly translate the heart of the podcast into shareable, wearable, and displayable forms—each paired with visual prompts designed for striking, inclusive merchandise.

This month’s Inclusion Bits Spotlight shines on episode 195 of The Inclusion Bites Podcast: “Bridging Silent Worlds,” featuring Maria Gallucci in conversation with our host, Joanne Lockwood. Maria, a multi-award-winning Realtor, CODA (Child of Deaf Adults), and author of Raised in Silence, brings a deeply personal and powerful perspective to the heart of inclusion—radical empathy as the bridge between Deaf and hearing communities.

Raised in a profoundly Deaf household as one of six hearing siblings, Maria shares candid insights into navigating two worlds, interpreting for her parents from a young age, and championing accessible home buying for the Deaf and hard of hearing. Her story foregrounds not only the challenges but also the vibrant culture, identity, and pride within Deaf communities. Maria deftly explores the nuances of sign language, cultural identity (“Deaf” with a capital ‘D’), and the everyday realities—often overlooked by the hearing majority—of communication barriers, resiliency, and belonging.

Throughout her discussion with Joanne Lockwood, Maria unpacks the emotional weight of interpreting for her parents, the importance of direct communication with Deaf individuals, and the assumptions frequently encountered by those in the Deaf and hard of hearing community. She invites us all to consider: Are we truly aware of the barriers in our built world? Do we see accessibility as universal design, or an afterthought?

Maria also illuminates the growing power of technology—from video relay interpreters to captioning—which is transforming inclusion for Deaf individuals today. Her reflections extend to how inclusion is strengthened by small gestures: learning basic sign language, making the effort to connect, and always striving to see and include others.

Listen in as Maria’s story pushes us beyond surface-level awareness towards genuine action and empathy. As the world continues to evolve, “Bridging Silent Worlds” asks: How are we creating spaces where everyone feels seen, heard, and understood?

For those wishing to explore further, Maria’s book Raised in Silence offers practical tips and heartfelt anecdotes at the intersection of Deaf and hearing worlds. To deepen your understanding of accessible, truly inclusive communities, don’t miss this episode.

Be inspired to ignite change—one conversation, one connection at a time.

Listen now: The Inclusion Bites Podcast: Bridging Silent Worlds
Contact Joanne Lockwood: jo.lockwood@seechangehappen.co.uk

#InclusionBites #BridgingSilentWorlds #DeafCulture #EmpathyInAction

YouTube Description

Are you brave enough to challenge your understanding of what it means to be truly inclusive? Most people assume they understand the deaf community—but what if radically rethinking your approach could transform both your relationships and the spaces you create?

Welcome to Episode 195 of the Inclusion Bites Podcast: “Bridging Silent Worlds.” In this powerful conversation, host Joanne Lockwood welcomes Maria Gallucci—award-winning Realtor, proud CODA (Child of Deaf Adults), and author of Raised in Silence—to uncover the hidden realities, challenges, and extraordinary strengths within deaf and hearing communities.

Key Insights:

• Discover why deafness is not a disability for everyone, but a core identity and source of pride.

• Learn how American Sign Language (ASL) is more than “just another language,” with its own syntax, dialects, and expressive power—and why even speaking hands and faces can build bridges where words don’t reach.

• Understand the emotional and practical impact of being a hearing child navigating the adult world for deaf parents, interpreting in medical, financial, and legal systems from a young age.

• Explore how assumptions—like thinking all deaf people lip-read or need fixing—exclude and disempower, and how simple gestures of learning basic sign language or maintaining eye contact can make the world more welcoming.

• See technology’s role in making society more accessible—and why empathy and active effort still matter just as much.

How You’ll Think, Feel, and Act Differently:
This episode will make you rethink casual interactions, challenge you to notice who is excluded, and inspire you to become an advocate for radical empathy. You’ll find yourself paying attention to who you address, wanting to learn a few signs, and feeling empowered to create real belonging.

Takeaways & Actions:

• Look at the person, not the interpreter, when communicating with deaf or hard of hearing people.

• Learn basic signs like “thank you”—even small efforts break down barriers.

• Don’t assume technology replaces the need for empathy.

• If you make a mistake, just try—honest effort matters more than perfection.

✨ Embrace bold conversations. Start bridging silent worlds today.

#InclusionBites #DeafCulture #RadicalEmpathy #SignLanguage #Belonging #DiversityAndInclusion #AccessibilityMatters #InvisibleBarriers #InclusiveCommunication #ChallengingAssumptions

Listen to more episodes or join the conversation at:
https://seechangehappen.co.uk/inclusion-bites-listen

Contact Joanne Lockwood with your thoughts or stories: jo.lockwood@seechangehappen.co.uk

Inclusion Bites Podcast – "Bridging Silent Worlds" Quiz
Host: Joanne Lockwood

Multiple Choice Quiz

1. According to Joanne Lockwood, what is the main objective of the Inclusion Bites Podcast?
A) To provide entertainment to the audience
B) To facilitate surface-level networking
C) To drive change through bold, disruptive conversations
D) To offer news updates

2. How does Joanne Lockwood describe the feeling of inclusion and belonging in the podcast introduction?
A) As something only achievable in theory
B) As a sanctuary for bold conversations
C) As an exclusive club
D) As a challenge that cannot be overcome

3. What approach does Joanne Lockwood use to invite audience engagement in the podcast?
A) Discourages audience participation
B) Encourages passive listening only
C) Invites listeners to connect via email to share insights or join the show
D) Promotes leaving comments on social media only

4. What method did Joanne Lockwood develop to encourage eye contact at networking events?
A) Interrupting conversations
B) Holding onto someone’s hand until they make eye contact
C) Ignoring those who do not make eye contact
D) Leaving the event

5. What principle did Joanne Lockwood emphasise regarding communicating with deaf people through interpreters?
A) Always address the interpreter
B) Avoid using interpreters, only use writing
C) Speak directly to the deaf person, not the interpreter
D) Communication isn’t necessary if there is an interpreter

6. What change in technology did Joanne Lockwood highlight as a major advancement for deaf and hard of hearing individuals?
A) The abolition of sign language
B) Video relay services and real-time captioning apps
C) Only relying on handwritten notes
D) The invention of the telephone

7. How does Joanne Lockwood describe good inclusion practice during public events or conferences?
A) Only using microphones
B) Providing accessible closed captions and letting individuals follow along via mobile devices
C) Excluding accessible formats
D) Only providing materials in braille

8. According to Joanne Lockwood, why is it important for everyone to be aware of creating accessible and inclusive spaces?
A) Because it’s trendy
B) Because everyone will eventually experience some form of hearing or sight loss
C) It’s only relevant for a minority
D) Because it only helps the youth

9. What does Joanne Lockwood suggest is the best way to approach communication with someone who is deaf or hard of hearing?
A) Speak louder
B) Always try—even if mistakes are made
C) Use complicated language
D) Assume they can lip-read

10. In summing up, what does Joanne Lockwood present as the most significant action for fostering inclusion?
A) Never attempt communication
B) Assume difference is a barrier
C) Try to connect and communicate; effort matters
D) Focus only on similarities

Answer Key & Rationale

1. C – Joanne Lockwood positions the podcast as a platform to drive change with bold conversations, not just entertainment or surface networking.

2. B – Joanne Lockwood refers to Inclusion Bites as a "sanctuary for bold conversations that spark change," associating it with belonging and inclusivity.

3. C – The host clearly invites the audience to email (jo.lockwood@seechangehappen.co.uk) to share insights or even join as guests.

4. B – Joanne Lockwood humorously describes holding onto someone's hand until eye contact is made as a method to encourage attention and inclusion.

5. C – The host emphasises always addressing the deaf person, not the interpreter, thereby respecting personhood and inclusion.

6. B – Joanne Lockwood discusses advancements such as video relay services and captioning apps, which have transformed accessibility.

7. B – Providing QR codes for real-time captions and closed captioning at events enables better accessibility, as highlighted by the host.

8. B – Joanne Lockwood points out that one in six people will likely experience notable hearing loss, hence, accessibility benefits all.

9. B – The host underscores the importance of trying to communicate, even if imperfectly, rather than being paralysed by fear of mistakes.

10. C – In conclusion, Joanne Lockwood advocates for making an effort—trying to connect—as the cornerstone of genuine inclusion.

Summary Paragraph

Drawing from Joanne Lockwood’s insights throughout "Bridging Silent Worlds", effective inclusion is rooted in a proactive approach—driving change through bold and meaningful conversations (Q1, Q2), and by fostering genuine engagement, such as inviting listener participation (Q3). Practising inclusion is often about subtle, deliberate actions: encouraging eye contact at networking events (Q4), addressing deaf individuals directly rather than speaking to interpreters (Q5), and leveraging advances like video relay services and captioning technology to break communication barriers (Q6, Q7). Central to Joanne Lockwood’s philosophy is recognising that everyone is likely to face some form of hearing or sight impairment in life, thus making accessibility enhancements universally relevant (Q8). At the heart of the episode lies the call to “just try”—communicating directly, making mistakes, and persistently seeking connection—because effort is more impactful than perfection (Q9, Q10). This holistic approach not only disrupts exclusion but empowers a world where everyone can belong and thrive.

Bridging Silent Worlds

In silent hearths where hands converse,
A language flourishes, diverse.
Not one but many ways to sign,
Across the nations lines entwine.
Each gesture, glance, and subtle cue
Speaks stories old and feelings new.

Where hearing’s world is loud and proud,
Another thrives beyond the sound.
A tap, a look, connection’s spark—
Empathy bridges light and dark.
No need for “fix” or pity’s gaze,
Pride in identity ablaze.

Child of two silent souls was she,
Raised in a dance of empathy.
The gap she crossed, from voice to hand,
Interpreter in youthful stand.
Though siblings many, heart of steel,
She learnt what silence lets us feel.

To face the world with pointed stares,
Assumptions, queries, unaware.
“Why not just speak? Or aid, or try
to ‘cure’?”—The questions hover high.
But normal shifts when lens is new:
Imagine silence shaping you.

Emotions shown on face, not tone,
Accent in gesture—every zone.
From table’s end, a drink request,
No need of shouting to be guessed.
A superpower, eyes that see
The words that ripple endlessly.

Technology brings brighter days;
Captions and screens reduce the maze.
Inclusion blooms: a hand, a note—
Such little acts, but look how they float.
To tap a shoulder, smile and show
A basic “thanks”—connection grows.

Deafness is pride—community,
Belonging, culture, unity.
Let’s learn the words that hands can trace,
To see, not just to fill a space.
Acceptance, kindness, effort’s start—
Inclusion begins within the heart.

So step towards, not shy away—
This world in silence bids you stay.
To know, to welcome, learn, unite:
“Try”, not perfect, is the right.

Subscribe and share; let others see
How bridges build community.

—with thanks to Maria Gallucci for a fascinating podcast episode

Key Learning and Takeaway

The central takeaway from "Bridging Silent Worlds" is the transformative power of radical empathy and genuine inclusion in connecting deaf and hearing communities. True inclusion requires not merely awareness but a conscious effort to bridge communication gaps, respect identity, and recognise the value in diverse lived experiences. By fostering direct connection, learning basic sign language, and appreciating the nuances of deaf culture, everyone can help create a world where no one feels left out or overlooked.

Point #1: Empathy Bridges Silent Worlds
Hearing and deaf communities are often separated by more than just sound—empathy is what connects them. Maria Gallucci describes her journey as a Child of Deaf Adults (Coda), highlighting how growing up in a deaf household taught her radical empathy, resilience, and a lifelong drive to ensure inclusion for all.

Point #2: Speak to the Person, Not the Interpreter
One of the most important cultural practices is always to engage directly with a deaf person rather than their interpreter. Maria Gallucci and Joanne Lockwood both reinforce that turning your attention to the deaf individual, acknowledging their presence and personhood, is a hallmark of respect and inclusion.

Point #3: Small Gestures Make a Huge Difference
Learning and using even basic sign language phrases—like “thank you”—can mean the world to someone from the deaf community. Maria Gallucci shares that small acts of trying, such as gentle tapping to gain attention or basic finger spelling, are visible signals of respect and open the door for mutual understanding.

Point #4: Inclusion Is an Ongoing Process
The journey towards a genuinely inclusive world is ongoing. Joanne Lockwood and Maria Gallucci discuss the importance of not letting fear of making mistakes stop people from trying. Continuous effort, humility, and willingness to learn are what truly drive change and foster belonging—not perfection.

Book Outline: "Raised in Silence: Radically Bridging Deaf and Hearing Worlds"

Title Suggestions:

1. Raised in Silence: Radical Empathy and the Journey Between Worlds

2. Bridging Silent Worlds: Unseen Connections Between Deaf and Hearing Communities

3. Hands That Speak: Reflections From a Life Raised in Silence

4. Between Silence and Sound: Stories of Belonging and Empathy

5. Significant Bridges: Building Inclusion Between Deaf and Hearing Worlds

Introduction

• Overview of the Silent World

  • Introduce the unique experience of growing up as a hearing child with deaf parents (CODA).

  • Address the theme of radical empathy and its role in bridging communities.

  • Set the scene: framing the book’s aims—to foster inclusion, empathy, and awareness of the deaf community.

Chapter 1: Roots in Silence—Heritage and Identity

• Subheadings:

  • Ancestry and Immigration: Italian Heritage in America

  • The Meaning and Pronunciation of a Name

  • Growing up in Two Cultures: Italian and Deaf

• Key Content:

  • Narratives of cultural identity: balancing Italian roots and the world of silence.

  • The importance of names and language in self-identification.

  • Real-life vignette on the mispronunciation and the personal meaning behind heritage.

Chapter 2: The Family Bridge—Growing Up CODA

• Subheadings:

  • ASL as a First Language—Speaking in Signs

  • Siblings, Roles, and Everyday Interpreting

  • Navigating Responsibility: Interpreting for Parents

• Key Content:

  • Personal stories: being a conduit between the hearing world and deaf parents.

  • Family dynamics: six hearing children with two non-hearing parents.

  • The emotional landscape and weight of responsibility from childhood.

• Example/Quote:

  • “I was the main one that always helped to interpret when I was little and help them get through medical appointments and things like that.”

Chapter 3: The Language of Hands—ASL and Communication Nuances

• Subheadings:

  • What is ASL? Differences from Other Sign Languages

  • Dialects, Accents, and Evolving Signs

  • Expressiveness in Sign: Faces, Hands, Bodies

• Key Content:

  • Explanation of language structure, regional dialects, and syntax differences.

  • Power of nonverbal communication—how expression is conveyed in sign.

  • Examples of misunderstandings, learning, and adaptation.

• Visual Aids:

  • Diagrams showing differences in common ASL signs

  • A comparative chart of ASL, BSL, and other sign systems

Chapter 4: Being Othered—Challenges, Exclusion, and Stigma

• Subheadings:

  • School Days: Bullying and Feeling Different

  • Interpreting Misunderstandings and Social Exclusion

  • Empathy Born from Adversity

• Key Content:

  • Anecdotes of being made fun of for signing, and seeing parents treated as outsiders.

  • Reflections on empathy—the “mission” never to let anyone feel left out.

  • Navigating stigma: addressing awkward questions and public misconceptions.

• Interactive Element:

  • Reflection prompts: “When have you felt ‘othered’? How did you respond?”

Chapter 5: Deafness as Identity, Not Impairment

• Subheadings:

  • Pride in Deaf Identity

  • The Community’s Perspective on “Fixing” Deafness

  • Advocacy for Authentic Selves

• Key Content:

  • Challenging the deficit model versus the cultural model of deafness.

  • The importance of self-acceptance in the deaf community.

• Quote:

  • “They don’t feel like they’re anything different than who they are.”

Chapter 6: Connection and Communication—Raising Awareness

• Subheadings:

  • The Dos and Don’ts of Interacting with Deaf People

  • Bridging Gaps: Looking Directly, Acknowledging, Including

  • Interpreter Etiquette and Emotional Impacts

• Key Content:

  • Guidance: Always speak to the deaf person, not their interpreter.

  • Importance of non-verbal acknowledgement and making people “feel seen.”

  • Stories of awkward situations and best practice recommendations.

• Action Steps & Exercises:

  • Role-play exercises for inclusive communication.

  • Quick guide to basic ASL signing (“thank you,” “please”).

Chapter 7: Technology and Changing Times—Access and Progress

• Subheadings:

  • From TTY Machines to Video Relay and Apps

  • Impact of Subtitles and Closed Captions

  • The Future of Access

• Key Content:

  • Technological advances have revolutionised how the deaf communicate.

  • The significance of modern tools in promoting accessibility.

  • Real-life contrasts: medical appointments and entertainment—then and now.

• Visual Aids:

  • Timeline of accessibility technology advancements

  • Examples/screenshots of apps and closed caption interfaces

Chapter 8: The Power of Multilingualism—ASL as Superpower

• Subheadings:

  • Signing Across a Room: Silent Communication

  • Code-Switching Between Worlds

  • Impacts on Personal Communication and Empathy

• Key Content:

  • Anecdotes: communicating silently in public; helping siblings remotely.

  • Being multilingual in sign and spoken languages—its benefits and challenges.

Chapter 9: The Wider Inclusion Mission—Beyond the Deaf Community

• Subheadings:

  • Other Marginalised Groups: The LGBTQ+ Community and Beyond

  • Universal Lessons on Empathy and Belonging

  • Seeing, Hearing, and Valuing All Differences

• Key Content:

  • Drawing parallels to broader inclusion challenges (e.g., LGBTQ+).

  • Applying lessons learned in the deaf world to wider society.

  • Emphasising the universal importance of communication and empathy.

• Action Step:

  • Questions for self-reflection on inclusion in the reader’s own circles.

Chapter 10: The Legacy and Future—Passing On Language, Insights, and Love

• Subheadings:

  • Teaching Sign to the Next Generation

  • Family Loss, Grief, and Continuing Bonds

  • What Silence Teaches Us All

• Key Content:

  • Challenges and rewards of familial language transmission.

  • Reflections on bereavement, continuity, and gratitude.

  • How the “silent” legacy inspires a broader mission of inclusion.

• Real-Life Example:

  • Teaching ASL to children and grandchildren, and lessons learned from family loss.

Conclusion: Making the World More Inclusive—An Invitation to Try

• Summary

  • Recap of empathy, bridging, and practical steps for inclusion.

  • Restate the message: everyone can learn, everyone can try, everyone belongs.

• Call to Action

  • Encourage readers to learn a few signs, to reach out, to challenge assumptions—and most of all, to try.

Supplementary Content & Appendices

• Appendix A: Basic ASL Signs Chart (Illustrated)

• Appendix B: Resources for Learning More (Websites, Books, Organisations)

• Appendix C: Inclusive Communication Checklist for Daily Life

• Appendix D: Reflection Exercises & Journal Pages

Chapter Summaries

Chapter 1: Explores identity formation at the intersection of Italian heritage and the deaf community, focusing on the complexities of names and belonging.

Chapter 2: Details the unique family role as a CODA, highlighting both the interpreting responsibilities and emotional nuances of childhood.

Chapter 3: Breaks down sign language structure, regional differences, and the expressiveness that makes ASL a visual, emotional language.

Chapter 4: Chronicles experiences of exclusion and bullying, connecting these to a lifelong empathy for all who feel othered.

Chapter 5: Presents a reimagining of deafness as culture, not disability, advocating for the acceptance of authentic identities.

Chapter 6: Offers practical strategies for inclusive communication, illustrating both common pitfalls and best practices for meaningful inclusion.

Chapter 7: Charts the advancement in accessibility technology, showcasing improvements in everyday life and communication for deaf communities.

Chapter 8: Celebrates the advantages of multilingualism and silent communication, drawing out personal and practical benefits.

Chapter 9: Extends the discussion to inclusion more broadly, linking lessons from the deaf community to support for all marginalised groups.

Chapter 10: Reflects on the importance of passing down language and values, and the strength found in grief, love, and legacy.

Conclusion: Summarises the journey, extending an invitation to readers to act, learn, and bridge worlds for greater inclusion.

Review and Feedback Process

• Share the draft with relevant subject matter experts in deaf culture, accessibility, and inclusion.

• Gather feedback from test readers—including both deaf and hearing individuals, and others from marginalised communities.

• Refine structure, tone, and examples for clarity, accessibility, and impact.

This outline transforms podcast insight into a powerful, structured book for all who want to bridge cultures, champion empathy, and drive meaningful inclusion.

Maxims for Bridging Silent Worlds and Nurturing Radical Empathy

1. Everyone Communicates Differently—Commit to Understanding: Recognise that every language, whether spoken or signed, is worthy of respect. Take time to learn about communication methods beyond your own.

2. Inclusion Is Action, Not Assumption: Proactive effort to include all people, especially those whose experiences differ from your own, sustains genuine belonging.

3. Seeing Is Connecting—Always Face the Person: When communicating with someone who uses an interpreter or signs, address them directly and maintain eye contact. Genuine connection starts with making people feel seen.

4. Small Gestures, Big Impact: Learning basic signs (such as “thank you” and “please”) or using simple tools like captioning and notes demonstrates care and breaks down barriers.

5. Never Presume, Always Ask: Avoid making assumptions about abilities, needs or preferences—even within communities described by a single term. Ask respectful questions and respond to individual needs.

6. Technology Is an Enabler—Embrace It: Modern tools—captioning, speech-to-text apps, and video relay services—make inclusion more possible than ever. Use them to bridge gaps, not as an afterthought.

7. Accessibility Is a Right, Not a Favour: Treat accessible services and environments as essential, not optional. Advocate for access in all public and private spaces.

8. Invisibility Is Isolation—Acknowledge All Participants: Remember that interpreters, carers, and supporters are present, but always centre the person the conversation is about or with.

9. Identity Is Not Deficiency: Deafness or any difference is not a flaw; celebrate identity and resist narratives of “fixing” others.

10. Assume Intelligence, Not Ignorance: Always presume capability. Communicative or sensory difference does not imply a lack of understanding or intelligence.

11. Empathy Is Radical—Lead With It: Place yourself in others’ worlds, not out of pity but out of a genuine desire to understand and stand alongside.

12. Challenge Exclusion for All: Inclusion extends beyond one group. Consider the intersections of hearing, disability, LGBTQ+ identities, culture, and more, and mould environments to be welcoming to all.

13. Let No One Be Left Out: Take a stand against exclusion, isolation, and ridicule—champion dignity in every encounter.

14. Connection Precedes Correction: Prioritise human connection over worrying about perfection. If you attempt to communicate, your effort matters more than flawless execution.

15. Never Stop Learning and Trying: The world and our understanding are always evolving. Continue to listen, ask, and grow.

16. A Gentle Tap or Wave Is Welcome: When communicating with someone who cannot hear you, a light tap or a wave to gain their attention is polite and considerate.

17. Music and Joy Transcend Hearing: Revel in sensory experiences, and remember: joy can be found through touch, movement, and connection, not just sound.

18. Don’t Let the Fear of Mistakes Silence You: Bravery in attempting to include and communicate outshines getting it all “right”. Trying is better than exclusion.

19. Intergenerational Wisdom Is a Treasure: Pass on empathy, sign language, and inclusive values to future generations—they form a kinder world.

20. Aging and Disability Will Touch Us All—Design Accordingly: Creating accessible environments is preparing not just for others, but for our own future selves.

Live by these maxims, and cultivate a world where radical empathy is not an ideal, but a daily practice—bridging not just silent worlds, but all divides.

Bridging Silent Worlds | Radical Empathy & Deaf Inclusion with Maria Gallucci | Inclusion Bites Podcast #195

Welcome to episode 195 of Inclusion Bites Podcast, “Bridging Silent Worlds”, where host Joanne Lockwood is joined by Maria Gallucci—multi-award-winning Realtor, Coda (Child of Deaf Adults) and author of “Raised in Silence”. In this compelling conversation, discover what it really means to bridge the worlds of Deaf and hearing people, and how radical empathy can shape inclusive cultures both at home and in society.

⏰ Timestamps to Jump In
00:14 – Introduction: Igniting the spark of inclusion
01:26 – Meet Maria Gallucci: Coda, Realtor, and author
03:27 – Growing up as a hearing child in a Deaf household
04:41 – The diversity of sign language: ASL, BSL, and dialects
06:05 – Hearing loss journeys: Identity, pride, and challenges
09:05 – Navigating responsibilities as a child interpreter
13:22 – The etiquette of speaking to not about Deaf people
17:16 – How Deaf people experience language, dreams, and literacy
18:17 – Advances in technology for the Deaf and Hard of Hearing
20:21 – Understanding terms: Deaf, Hard of Hearing, Hearing Impaired
21:27 – Cultural capital D: UK vs. US perspectives
25:43 – Maria’s mission: Serving an underserved community
28:13 – Practical tips and basic signs everyone can learn
31:20 – Joys unique to the Deaf community: Music & Dance
34:08 – Empathy, inclusion, and the impact of growing up signing
40:03 – Life lessons from losing hearing: Ageing and accessibility
45:48 – The importance of creating inclusive futures
50:12 – Final takeaway: Just try—connection matters

🔍 About This Episode

Join Joanne Lockwood, host of Inclusion Bites, and her guest Maria Gallucci as they dismantle stereotypes around deafness and hearing loss, through a deeply personal lens shaped by Maria’s upbringing as a Coda. You’ll hear about the lived reality of facilitating communication between worlds, the pride and authenticity found in Deaf identity, and practical protocols everyone should know to include Deaf and Hard of Hearing people with respect.

This episode unpacks intricacies such as:

• Why there is no universal sign language (and how this reflects Deaf culture’s richness)

• The emotional labour placed on hearing children as interpreters

• How to communicate inclusively—from facing the person, not the interpreter, to using tech wisely

• Supporting colleagues, friends or clients in the Deaf or Hard of Hearing community

• Insights into Deaf joy—including feeling music, cultural pride, and the power of expression

Whether you’re an HR leader, D&I professional, educator, or simply passionate about accessibility and inclusive design, you’ll finish this episode equipped with concrete actions to make your spaces more welcoming for all—starting today.

💡 Key Takeaways for Listeners

• Understand the distinction between Deaf, Hard of Hearing, and Hearing Impaired, and why language matters.

• Learn why radical empathy is the missing piece in bridging communication gaps.

• Get simple, effective tips for communicating with Deaf and Hard of Hearing people, including basic sign language.

• Discover how modern technology transforms interactions for accessibility.

• Be inspired by real stories of resilience, belonging, and the transformative power of inclusion.

👉 Want more?

• Subscribe for weekly episodes tackling real-world inclusion challenges

• Visit seechangehappen.co.uk/inclusion-bites-listen for more resources and transcripts

• Share this episode to amplify Deaf voices and help disrupt the norms around accessibility

• Comment below: What are your inclusion challenges, and what would you like to hear next?

#Hashtags for Extra Reach
#InclusionBites #DeafAwareness #SignLanguage #InclusiveCultures #RadicalEmpathy #AccessibilityMatters #CodaLife #Belonging #DisabilityInclusion #MariaGallucci #JoanneLockwood #SEEChangeHappen

Let’s create a world where everyone belongs and thrives—one bold conversation at a time.

Bridging Silent Worlds: Radical Empathy and Inclusion Start with Listening

When we speak of inclusion, how often do we pause to consider those whose primary language isn’t spoken or written, but signed and expressed? Too frequently, the silent worlds of deaf and hard of hearing communities remain out of sight—and out of mind—for many organisations. Yet, authentic inclusion must echo far beyond policies and statements; it must be embodied in our everyday interactions, systems, and culture.

This week on the Inclusion Bites Podcast, I wanted to challenge the way we think about communication, belonging, and empathy—not as passive ideals, but as living, breathing cornerstones of culture. To do this, I invited multi award-winning Realtor, author, and proud coda (child of deaf adults), Maria Gallucci. Maria’s lived experience of bridging silent and speaking worlds offers illuminating insights for anyone—whether you’re navigating talent management, DEI strategy, or simply care about making your environment more equitable.

A Conversation That Cuts Through the Noise

In episode 195, Bridging Silent Worlds, Maria and I traverse the landscape between the deaf and hearing communities, using Maria’s powerful story as a compass. We unpack the practical realities faced by deaf individuals and their families, the subtleties that often go unnoticed in workplace interactions, and the simple yet profound power of trying—of being willing to connect, even when unsure.

For HR professionals, inclusion leads, L&D experts and anyone seeking to remove barriers in their organisations, our discussion spotlights:

• The everyday responsibilities Maria carried as the hearing child of two profoundly deaf parents—serving as their interpreter, advocate, and cultural bridge

• Why sign language is not universal, and why assumptions about ability and communication are so harmful

• How technology, from video relay apps to captions, is transforming accessibility (and what still remains to be done)

• The transformative role of empathy—not as a sentiment, but as a radical, ongoing practice

• Tips and traps for making events, processes, and spaces more accessible, meaningful, and welcoming to the deaf and hard of hearing

Maria’s perspective vividly illustrates what it means to truly belong, and how we can nurture belonging for those whose voices may not always be the loudest in the room.

Lifting the Lid on Inclusion: What Maria Taught Me

Maria’s lived reality—growing up with American Sign Language (ASL) as her first language, straddling two cultures, and developing an early awareness of barriers and biases—brings theory to life. Her reflections are as relevant to a business leader as they are to a parent, teacher, or friend.

Here are a handful of insights I took from our conversation—insights that can make a palpable difference in building inclusive cultures:

Practical Lessons for Bridging Worlds

1. Direct Your Attention—and Your Language—to People, Not Intermediaries
   One striking insight from Maria’s experience is the importance of respect in communication. When engaging with a deaf person through an interpreter, always address your remarks to the person themselves, not the interpreter. This simple act of directness is about dignity, not just etiquette.

2. Empathy in Action: Don’t Assume, Always Ask
   Maria urges us to let go of assumptions—about hearing aids, about speech, about lip-reading. Not everyone in the deaf community has the same preferences, skills, or technology. The best starting point? Politely ask how you can best communicate or support.

3. Leverage Technology to Increase Access—but Don’t Get Complacent
   From video relay services and live-captioned events to QR-coded live transcripts, technology is a boon. But as Maria reminds us, technology isn’t a magic wand. Awareness, training, and human connection still matter. Always offer multiple communication options.

4. Small Gestures Go a Long Way
   Maria described how a server signing a simple “thank you” could make a world of difference for her clients. Whether it’s learning basic signs, making eye contact, or gently tapping on the shoulder to get attention, these gestures speak volumes about our genuine intent to include everyone.

5. Inclusion is Contagious: Model It and Others Will Follow
   Inclusion begets inclusion. Maria’s journey—extending empathy from her parents’ experience to supporting LGBTQ+ loved ones and clients—reminds us that inclusive cultures aren’t built by single acts but by a mindset of everyday advocacy.

Witness the Power of Empathy in Sixty Seconds

Want a taste of our conversation? I’ve pulled together a one-minute audiogram that captures a key moment when Maria and I discuss how even small efforts to connect can make deaf and hard of hearing individuals feel seen—and why courage, not perfection, is the bedrock of inclusion.

[Watch the audiogram here] (insert-audiogram-link) for a lightning-in-a-bottle moment that will make you rethink your next interaction.

Take the Next Step: Tune in and Share

Curious to know more? Find out how you can move from awareness to action in your workplace by listening to the full episode:
Listen to Episode 195 – Bridging Silent Worlds

If something resonates, why not pass this episode on to a colleague, your team, or your social networks? After all, culture change starts at the water-cooler and flourishes in shared understanding. Your simple action might spark a ripple of inclusion.

Where Do We Go From Here?

So, I leave you with this: In a world where silence is often equated with absence, how can you adjust your lens and turn silence into connection, difference into dialogue, and presence into genuine belonging?

Inclusion doesn’t always announce itself with a fanfare. Sometimes, it’s in a look, a word, or a willingness to try, even if you don’t get it right the first time.

Until next time, keep listening—not just to what’s said, but to what’s silent.

Warmly,
Joanne Lockwood
Host of the Inclusion Bites Podcast
The Inclusive Culture Expert at SEE Change Happen

Let’s Stay Connected

• LinkedIn — Join me for regular conversation and content on inclusive cultures.

• YouTube — For podcast highlights and insights.

• TikTok — Bite-sized inclusion for your scrolling moments.

• seechangehappen.co.uk — Thought leadership, resources, and ways to collaborate.

Need support with inclusive events, accessible communications, or DEI training for your people? Drop me a line at [jo.lockwood@seechangehappen.co.uk]. I’d be delighted to help you nurture a culture where everyone can thrive.

What small act of courage can you take today to make your workplace a bridge, not a barrier?

Radical Empathy and the Beautiful Complexity of Belonging

If you’d told me in childhood that growing up as a hearing daughter of two deaf parents would become my career’s guiding force—and the central thread in how I serve, build, and lead—I’d have shrugged it off as stating the obvious. My world was built in silence, certainly, but also in the kind of relentless empathy and resilience that only comes from seeing the world through two lenses: the hearing and the deaf. “It is radical empathy that bridges deaf and hearing worlds”—I’ve said it before, and it’s no platitude. It is a lived, daily reality, and an organising principle for how I approach life and business.

The edifice of my experience as a coda (Child of Deaf Adults) is both unique and universal. It is the constant balancing act between advocacy and adaptation, between being the primary interpreter for my family and fiercely building spaces where no one—deaf, hearing, or otherwise—is forced to the margins. That’s why when I joined Joanne Lockwood on the Inclusion Bites podcast to talk about “Bridging Silent Worlds,” it felt not like a media appearance, but a homecoming.

Today, I want to walk you through that conversation, and more importantly, invite you into the heart of what radical empathy can—and must—mean inside our companies and communities.

Why Inclusion Isn’t a Niche—and Never Was

I refuse to let inclusion be relegated to the “nice to have” category. Growing up as one of six hearing children with two profoundly deaf parents, I became fluent not just in American Sign Language but in the unspoken rules of navigating majority cultures. My pathway into real estate and advocacy was not an abstraction. It was concrete: sitting in doctors' offices as a child, translating for my parents; negotiating with authority figures who dismissed them, always in a hearing-centric world.

Far too often, diversity and inclusion are discussed in terms of quotas or compliance. For me, inclusion is rooted in lived experience—a matter of dignity. It’s making sure no one is ever left out, overlooked, or forced to shout to be seen. My earliest vow, as I watched my parents being taken advantage of or dismissed outright, was simple: I will never let anybody feel left out. That promise, rather than grand strategies, has been my true north.

Joanne Lockwood is one of Britain’s most catalytic voices in the equity and belonging space. She doesn’t do soft-soap. As the host of Inclusion Bites, she has made a career—and a mission—of unearthing the stories and approaches that shift not only organisational mindsets but also collective consciousness. “Ever wondered what it truly takes to create a world without?” she started, before smiling. The call was clear: this isn't just about compliance; it's about thriving.

More than [INSERT_VIEW_COUNT] people have already watched our interview on YouTube, with many more tuning in via Spotify and Apple Podcasts. If this conversation sparks something for you—questions, pushback, or agreement—I’d love to hear your thoughts in the comments below. I read every one.

The Silent Bridge: Learning to Lead Between Two Worlds

My reality was learning American Sign Language before I learned to speak out loud. My father was born deaf; my mother lost her hearing at nine months old to illness. At home, the television was my phonics instructor, but ASL was the true mother tongue. Imagine interpreting a mortgage or medical document at eight years old, not because you’re precocious, but because if you don’t, your parents are left voiceless in a system not made for them.

That is the crucible in which empathy—of the radical sort—is forged. It’s not a sentimental compassion. It’s a gritty, tactical adaptability. As a coda, you’re the negotiator, the advocate, the cultural bridge—not because you choose it, but because you must. It becomes second nature to manage the room and ensure the conversation returns to those who are too easily othered.

Joanne hit on this with a wry laugh, “One thing I’ve heard other deaf people tell me is that when you have an interpreter, it’s really important to speak to the person, not to the interpreter.” The subtle indignity of being spoken past, or having people act as if your presence is an inconvenience, is something every underrepresented group understands. I’ve watched it happen in real-time, closing deals as a realtor or sitting in meetings: a professional addressing me, rather than my deaf client, as though their comprehension is a complication. “No,” I tell them, gently but firmly. “Speak to them. The interpreter is simply a conduit.”

What sounds simple is, in practice, radical. Listening is not about who can hear you; it’s about whom you’re willing to centre.

Culture and Identity: Deaf, Not Broken

One of the core lessons I wish more executives understood is that deafness is not a technical problem to solve. My parents, and the broader deaf community, are not waiting to be ‘fixed’—they are living rich, authentic lives, proud of their identity. Whether or not someone chooses hearing aids, cochlear implants, or no assistive device at all is a matter of agency, not stigma.

The highest compliment I ever receive, as a coda and as a professional, is when members of the deaf and hard of hearing community thank me not for “helping” them, but for seeing them as equal participants, and building accessible experiences intentionally. This, to me, is fundamental: inclusion is not about accommodation as an afterthought, but about building systems where everyone thrives from the start.

Joanne’s anecdote about her own loss of hearing—albeit temporary—was telling. Experiencing isolation in her own home, being locked out of quick banter and TV dialogue, shifted her perspective from the theoretical to the visceral. This is what most organisations miss: empathy based only on theory can’t begin to match what happens when you are, for even a moment, on the outside of a system designed for others.

For leaders, the counsel is clear. If you create spaces where people must “compensate” for a lack of accessibility or awareness, you are already losing out—not just morally, but strategically.

Language Isn’t Just About Words—It’s About Agency

Sign language has, for me, always been about more than communication. It is agency and emotional expression made visible. There is no universal sign language; American, British, Filipino, and countless regional dialects exist, each with idiosyncratic grammar. For business leaders or HR professionals, this should be old news: there is no such thing as a “cookie-cutter” human experience.

My joy, and that of many who grew up in the deaf community, is being able to connect across distances and noise. I can sign across a restaurant to my siblings or have a private conversation in a crowded room. The expressiveness of signing—using your face, your body, your hands all together—transcends verbal intonation. This is why the assumptions hearing people make about the limitations of sign communication are misplaced.

As Joanne joked, “Your superpower is to communicate across a room in silence.” What she also illuminated was that even those close to the deaf community have blind spots. My own son, for example, tried to learn ASL in high school but realised that the formal language of the classroom wasn’t a perfect match for the lived, idiomatic signing of our family. It’s a story familiar to many marginalised communities—standardisation often erases rich dialects and real-world nuances.

And that’s where companies must get it right. We can’t afford to build “best practices” that force authenticity into rigid templates. Real inclusion is always local, always personal, always context-rich.

Connectivity, Technology, and the Danger of Afterthoughts

I’m old enough to remember the clunky TTY machines that made phone calls possible for my parents, before video relay services, closed captions, or modern smartphone apps. Today, technology is a great equaliser—but only when implemented with insight and humility. There’s a reason I advocate for closed captions, interpreter presence at events, and real-time translation apps to be considered baseline, not “perks.”

What’s often missing is not the hardware but the intent. A QR code for transcripts at a conference is only meaningful if organisers have thought about how a deaf attendee navigates registration, session transitions, and Q&A. Inclusion cannot be bolted on at the end—it has to be structural.

Modern life for the deaf and hard of hearing is better than it once was, but barriers remain. Most hurtful, perhaps, is when people don’t even try—or, worse, treat deaf individuals with condescension. “The fear of getting it wrong is quite powerful,” as Joanne noted. But let’s be clear: exclusion comes mainly from passivity, not malice. Trying and failing is always better than avoiding out of awkwardness.

Pragmatically, this means learning a few basic signs, using technology to bridge gaps, and most importantly, approaching each interaction with humility and curiosity.

The Resilient Heart of the Excluded

My advantage as a coda has never been about the mechanics of sign language. It has been the muscle memory of navigating difference, of holding space for perspectives that are rarely prioritised. It is an advantage every leader should seek: the intentional development of radical empathy.

The truth is, the hardest-won competencies in life come from operating with restricted resources and against tilt. Seeing my parents’ dignity occasionally undermined by systems, processes, or mere social ineptitude gave me an empathic drive that powers my career today. When you know what it feels like to be “the only,” you design more thoughtfully. When you’ve been the overlooked party in a room, you make sure no one is ever left behind as collateral.

Strikingly, some of the most surprising sources of joy are found in the very spaces presumed to be deficit-heavy. Watching my parents dance and feel the beat of loud music vibrating through a room—when others assumed they were cut off from that pleasure entirely—reminded me that connection and celebration are rarely as simple as seeing or hearing. They are about feeling.

“Feeling the music,” as I call it, is not a consolation prize. It’s access to a different kind of world, built on presence and bodily experience. Too often, we design for what we can objectively measure, forgetting that the subjective, the felt, and the lived are equally, if not more, vital.

The Inheritance of Empathy—and the Call to Action

It is a privilege that my family’s legacy, linguistic traditions, and hard-won inclusionary lessons are being passed on—now to my granddaughter. Baby sign is a powerful tool; children learn to ask for “milk” or “more” long before they can articulate verbally. There’s a lesson in that for every leader: meeting people where they are is more potent than demanding they adapt for your convenience.

None of this is to lionise adversity. The emotional toll, the burden of interpretation, and the hours spent being both daughter and advocate shaped me, but were never easy. And yet, that’s precisely why I’m impatient with corporate platitudes. The business case for inclusion isn’t a spreadsheet; it is a daily act of resilience and justice.

The world is moving. In the United States, as in the UK, we are seeing shifts towards more inclusive event design, more accessible technology, and a growing cohort of professionals—across ability, ethnicity, and sexuality—demanding better. My own journey has expanded from bridging the deaf and hearing divide to actively including LGBTQ+ communities, people with disabilities, and all who risk being left to the shadows.

If you lead, design, recruit, build, or teach—ask yourself: whom does your world assume at its centre? For whom is “default” built? And if you’re not sure, start with radical empathy: ask. Try. Learn a new word in another language, whether spoken or signed.

Returning to Radical Empathy

I’ll leave you where I began: radical empathy is the bridge. It’s the messy, imperfect process of forging connection across divides others might never see. It’s the foundation of true inclusion and the quickest route to unlocking the full value in our organisations, communities, and selves.

Don’t settle for afterthought accessibility or surface-level awareness. Become the kind of leader—and human—who refuses to let anyone be left on the margins of the conversation, or life itself. Try, even if you stumble. Connection, after all, only requires intentional effort—the courage to care enough to begin.

If this storey, or anything I’ve shared from my conversation with Joanne, stirs thought, disagreement, or further curiosity, don’t hold back. Leave a comment. Radical empathy grows stronger in dialogue, not monologue. And, as ever, I’m listening.

[Title
Bridging Silent Worlds]

[Synopsis
Episode 195 — “Bridging Silent Worlds” is an acoustic indie-pop anthem about growing up as a hearing child with deaf parents, navigating two cultures, and transforming isolation into radical empathy. Drawing on real stories of communication, alienation, pride, and community, the track empowers listeners to choose connection and inclusion—reminding us that true belonging is not about fixing, but trying, seeing, and embracing difference.]

[Vibe
Intimate fingerpicked guitar and soft piano open the verses. Spacious pads layer in under clear, emotive female vocals. Steady drums and gentle bass join by the second verse, building towards a more confident, full-band chorus. Bridge brings harmonies and a shimmer of hope. Ends with a band drop, gentle acoustic, and vocal fade-out, leaving the listener uplifted, reflective, and seen.]

Lyrics

[Verse 1]
I spoke with my hands before I found my voice,
Learned to listen for silence in a noisy world.
They stared at us signing in supermarket aisles—
But all I saw was love, not lack, unfurled.

[Instrumental 1]
[Gentle acoustic guitar; subtle keys underline the lyric’s warmth.]

[Verse 2]
I watched my parents face the world with pride,
Refused a “fix”, lived whole by their design.
A childhood spent bridging, interpreting sides—
I swore I’d leave no one unseen behind.

[Pre-Chorus]
Isn’t it simple — just to look, to try,
To tap a shoulder softly, not let the moment pass by?
Every expression a language, each effort a sign
That we’re building something real, you and I.

[Chorus]
So meet me where the silence ends,
Where hands can dance and eyes commend.
If you try, you’ve already begun,
Bridging worlds with more than tongues.
You can be the spark,
You can be the light—
Belonging happens when we let difference ignite.

[Instrumental 2]
[Strings swell; percussion lifts as the chorus resolves.]

[Verse 3]
The world likes to label what it doesn’t understand—
But pride grows in spaces that weren’t meant for shame.
I’ve felt the music in the beat of the floor,
In every barrier, a bridge, in every shadow, a flame.

[Bridge]
No one’s asking for perfect,
Just let me see you try—
Our courage is louder
When we dare to meet the eye.
Closed captions, open hearts,
Let empathy begin—
When you reach across the silence,
That’s where we all win.

[Final Chorus (Lifted, Harmonised)]
So meet me where the silence ends,
Where hands can dance and eyes commend.
If you try, you’ve already begun,
Bridging worlds with more than tongues.
You can lead the way,
You can change the night—
Belonging happens when we hold each other tight.

[Instrumental outro & fade]
[Drop the drums; gentle acoustic and atmospheric pads. Last refrain of “Bridging worlds with more than tongues…” softly echoes and fades.]

In the Inclusion Bites episode “Bridging Silent Worlds,” Maria Gallucci discusses her lived experience as a CODA (Child of Deaf Adults), drawing on personal and professional insights to deconstruct the cultural and practical dimensions of deafness and inclusion.

Here is a summary of the core concepts and takeaways:

1. Deafness as Identity, Not Deficit

• Cultural Identity: Deafness is viewed as part of one’s authentic self, not a condition that needs "fixing".

• Pride: Many Deaf individuals and their families express pride in Deaf identity; seeking to be ‘cured’ is not universal.

2. The Role of CODA and Language Brokering

• Cultural Bridge: Hearing children of Deaf adults (CODAs) often function as interpreters between the Deaf and hearing worlds from a young age.

• Responsibility: CODAs can shoulder significant responsibility, such as navigating medical, legal, and social systems.

• Empathy Development: CODA experiences drive heightened empathy and awareness of inclusion and exclusion dynamics.

3. Sign Language: A Distinct, Nuanced Language

• No Universal Sign Language: Each country – and, indeed, regions – have their own sign languages and dialects (e.g., ASL, BSL).

• Expressiveness: Communication is not just manual but highly visual and expressive; facial cues and attention are essential.

• Communication Etiquette: Always address the Deaf person directly, not their interpreter.

4. Inclusion, Exclusion and Accessibility

• Being Seen: Exclusion is often subtle, including being ignored, spoken about in the third person, or overlooked in conversation.

• Everyday Inclusion: Small efforts matter—learning basic signs (e.g., “thank you”), facing the person, and making the effort to connect.

• Use of Technology: Advances such as video relays, closed captioning, and speech-to-text apps greatly enhance participation.

5. Overcoming Stereotypes and Misconceptions

• Not All Use Hearing Aids or Read Lips: Challenging the assumption that all Deaf people lip-read or benefit from hearing devices.

• Intelligence and Ability: Being Deaf does not impact intelligence; Deaf individuals often become highly attuned and observant.

• ‘Normalising’: Deaf lives are normal—asking, “What was it like growing up with Deaf parents?” may seem unremarkable to those from that background.

6. Empathy as a Foundation for Inclusion

• Radical Empathy: True inclusion is rooted in an active willingness to understand, learn, and adapt one’s behaviour – not perfection.

• Practical Steps: Tap gently to get attention, position yourself in view, use written notes or technology—whatever aids understanding.

• Shared Responsibility: Inclusion requires effort from both sides; do not let fear of mistakes become an excuse to disengage.

Summary Table: Core Concepts for Bridging Silent Worlds

Key Takeaway: Successful inclusion for Deaf and hard of hearing individuals is built on empathy, communication etiquette, and removing the burden to ‘fit in’—it is about proactively bridging worlds, not just providing access.

195,Bridging Silent Worlds,,,https://seechangehappen.co.uk/inclusion-bites-listen,,,,Joanne Lockwood,Maria Gallucci,"Maria Gallucci shares her upbringing as a child of deaf adults, exploring the interplay between deaf and hearing worlds and fostering empathic connections.","Maria Gallucci, a multi-award-winning Realtor and author, joins host Joanne Lockwood to delve into what it's like growing up as a hearing child of deaf adults (CODA). Maria reflects on her family's Italian roots, her role as an interpreter for her parents, and the communal identities shaped by deaf culture. The conversation highlights challenges around language, accessing services, social stigma, and technology advances in facilitating inclusion. Maria also expands on empathy drawn from her lived experience, fostering accessibility for home buying, drawing parallels with her son’s coming out, and the transferable lessons for other marginalised communities. This episode is packed with practical tips, awareness-building anecdotes, and an exploration of how radical empathy can transform belonging, identity, and inclusion for all.",,,,"Lived Experience & Identity","Belonging,Authenticity,Allyship,Community & Connection","Disability & Access","Lived Experience Stories,Culture Change & Belonging,Allyship in Action","E195 – Bridging Silent Worlds",https://seechangehappen.co.uk/inclusion-bites-listen,'E195 – Bridging Silent Worlds | Maria Gallucci shares her upbringing as a child of deaf adults, exploring the interplay between deaf and hearing worlds and fostering empathic connections. | Maria Gallucci, a multi-award-winning Realtor and author, joins host Joanne Lockwood to delve into what it's like growing up as a hearing child of deaf adults (CODA). Maria reflects on her family's Italian roots, her role as an interpreter for her parents, and the communal identities shaped by deaf culture. The conversation highlights challenges around language, accessing services, social stigma, and technology advances in facilitating inclusion. Maria also expands on empathy drawn from her lived experience, fostering accessibility for home buying, drawing parallels with her son’s coming out, and the transferable lessons for other marginalised communities. This episode is packed with practical tips, awareness-building anecdotes, and an exploration of how radical empathy can transform belonging, identity, and inclusion for all.',