Viral Topic: Story Mapping Empowers Everyday Storytellers
Quote: "How to tell kind of a multimedia story where you've got maps and photos and videos and text and audio. And how do you make, how do you make an average person able to tell a compelling story?"

How Algorithms Shape Personalization: "it's software and data, but it's invisible that it's listening to so many people and using that data to make better recommendations and hopefully make you a happier customer of whatever they're selling."

AI Empowering Child Helplines: "We're using the technology to try to, right now we're shaving off 40% of the time that the counselors spend not with kids, right? Same staff helping 40% more kids. And so that delivers more empathy because you're using the human for the hard part, the empathy part, and you're using the computers for the data entry part and getting the kid to the right person who speaks the right language."

Modernizing Crisis Helplines: "What these helplines need is they need a product that works across different countries, that integrates text, texting, secure web chat, Facebook messenger, Instagram, WhatsApp, yada, yada yada, and just basically built an interface, a cloud interface for the helpline counselor so that they could work on any of these channels and made it really easy for them to do the data entry."

Iterative Innovation in Crisis Response: "I jokingly called it testing progressively less broken software."

Viral Topic: The Biggest Challenge for Social Entrepreneurs
"Where do I find the money? Is probably the most frequent question I'm asked for help on. And. And, you know, raising money."

Viral Topic: The Difference Between Raising Venture Capital and Nonprofit Funding: "Because, you know, when you're going to people who are investing where the social cause is a big part of this, you know, you have to make the case in somewhat different ways because you're paying them not just in financial return. Matter of fact, in many cases, they don't care about a financial return. They want to know, how does my $100,000 help you help 5,000 more kids or whatever their mental metric is? So you got to find out what that metric is."

Killing the Dinosaurs in Social Change: "And then one of my favorite bits of advice is to kill the dinosaurs. Because, you know, especially in social change, the odds that the business model of the incumbent was developed in the 1940s or the 1970s or the 1990s is really high, which creates a great opportunity for you to invent around and kill the dinosaur by using hopefully some technology to greatly innovate how more cost effectively you can deliver your social good and displace the dinosaur."

Viral Topic: Why Technology is Essential for Social Change

"You may have a great innovation in terms of in person programming, but, but you're going to have a real challenge scaling that up unless you're going to use software and data in a way to have again to actually get to that scale to train all those people to expand beyond your brick and mortar."

Viral Topic: Innovating During Crisis: "Crises, tough times, troughs in the cycle are all great times to be innovating, Right. Partly because often the old way of doing things locked certain things in place and entrepreneurs, innovators found barriers to actually breaking in because of the lock. But when things are in flux, when the incumbents can't do what they're doing, when the incumbents are laying off half their staff and in tech, a lot of, a lot of tech companies have been laying off a lot of people. And we have the AI disruption which makes people think maybe those jobs aren't coming back, at least not at those companies. And so it's like, all right, this is a great time to be innovating, trying to, and being willing to re examine things, whether that's, how can my team continue to deliver the programs or the products that we do, but with a third less staff? Because a lot of people are finding themselves in those situations."