Successful Conversations: "I think that a combination of caring enough, be open to critical feedback to fix mistakes in the moment and doing some prep work. If you can do those three, then you can have a successful conversation with anybody."

Wheelchair Users: "Every person in a wheelchair, every wheelchair user that I've talked with or read things by or heard things by, they absolutely have no interest in explaining to you why they are in a wheelchair."

The Importance of Understanding Pronouns: "I was talking to somebody who is non binary and they have a manager who can't figure out pronouns at this point, like figure it out, right? But so in early stages we understand and as a linguist, I'll tell you that pronouns are different from other words and language and we store them in our brain differently and they're grammar words."

The Complexities of Gatekeeping: "I mean, that story is fantastic because it shows the complexities of being very prescriptive about how a person is supposed to be."

The Power of Inclusive Communication: "And talking about language is one of the best ways to remove ambiguity and to remove negative feelings and to let people know that you're aware of what you're doing and that you're doing it very intentionally and consciously."

The power of granularity and behavioural analysis: "And I would add to that, that in my experience the more granular you go and the more behavioural you are rather than saying you're an x or you're y something that's sort of a large scale label. If you move away from telling somebody that they are something and saying, oh, here's this habit you have, or here's this tick you have, or here's this word that you use if you go granular and you say when you do x, it has this effect. It makes people feel disrespected or it makes people feel erased or you're hitting a pain point. And I don't think you realise that this word is actually painful for people who've had different experiences from you."

The Power of Language: "If it works even for something as horrific and stigmatized as sexual assault, then I promise you it's going to work well for getting people in your organization to be more accountable for their verbal problems they've created."

Event Planning and Communication: "I've never been to a non-deaf event where I felt this way ever in my life."

Inclusion and Privilege: "Here he had had experiences where unless he was in his specific group, if he was not in his specific, specific group of deaf and hard of hearing people, he never truly felt taken into account."

The Power of Visual Communication: "And so when I have an important thing to say, those words are on the slide in big letters, high contrast font, black and dark blue on a white background. And people can read them as I'm saying them because those are my punctuation points."