Welcome to Invest in Yourself, the Digital Entrepreneur podcast. Join the podcast mogul Phil Better as he interviews successful entrepreneurs that make their living in the digital world. Now let's join your host, Phil Better, as your special guest today on Invest in Yourself, the Digital Entrepreneur Podcast.

Welcome back to another episode of Invest in Yourself, the Digital Entrepreneur Podcast. I'm, of course, your host with the most feel better. And today, I am very excited because we not we don't only have one exceptional guest. We got two amazingly exceptional guests here who are gonna help us in the world of customer service. Our guests today are strategic customer support professionals with an extensive global per experience and a robust network of specialists at their disposal. Their expertise spans the entire customer support journey from helping businesses manage their very first customer to scaling operations effectively when customer demand source. Their team are adept at leveraging cutting edge automation tools and adhering to industry standard customer support best practices. The strategic approach ensures that businesses not only meet but exceed their customers' expectation, driving of course, loyalty and growth.

Today, they'll be sharing their insights on building a world class customer support team, the role of automation and enhancing customer experiences, and the best practices that you can take for your business to handle those customer inquiries effectively and efficiently. So if you're whether you're just starting or you're a long time company, please get ready to have your mind blown by my two amazing guests, the Helens. Thank you so much for being it was just easier instead of trying to say both last names. The Helens are here. They're amazing. Of course, their company is called h two, Resolve, so that just makes it even better. Ladies, thank you so much for being here. I'm very excited to, chat with you and see all the amazing things you have to tell us today.

Good to be here. What an introduction. I'm like, you know, listening and go, oh, oh, so that's how you could also say that. Yeah. Okay. Yeah. That is us. That is us.

Never heard it described quite like that, but I think we can use that. Yeah.

You're you're very welcome. I love thinking of myself as a hype person for my guests, because you guys are the rock stars, the rap stars, all the stars, if you will. I'm just this humble guy who just gets the opportunity to talk to you guys. So we're gonna start with the first question, ladies. Why did you both decide to leave corporate world for the fun, exciting life of entrepreneurs? What made you guys start that?

Well, we worked together. So, but we left at different times, and we didn't find each other immediately. We didn't leave together to start Stackbout. We left at different times and went and did completely different thing from each other and then decided that it's really hard to work with people who haven't been through the same sort of boot camp that we went to. Mhmm. Like, the corporate we worked at, it started out as a small start up, and it, before we left, it was still pretty start up. I think it's more corporate now, but, I would say I'm unhirable. I I cannot work anymore anymore because I have seen things.

I've done things that make me feel like, oh, this is taking too long. I don't want to do the whole permission asking of, getting something to actually done and fixed. And I will tell my CEO straight to her face if we're being idiots and that either gets me fired or gets me a raise. But, I am unhirable at this point. Yeah. You said, like, I've done things that's unimaginable things that I'm like, what have you done?

I I I'm curious to know what unimaginable, but who does that?