DTC POD #226 - Courtney Klein: Storq - Maternity & Apparel. Going Niche To Win Big

1️⃣ One Sentence Summary
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Courtney Klein discusses Storq's maternity apparel marketing and influencer partnerships.

Interview Breakdown
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In today's episode, we delve into the challenges and triumphs of Courtney Klein, co-founder of Storq, an innovative maternity and apparel brand. From starting small in the garment district and gradually going global, Courtney’s journey is a masterclass in niche marketing and building a successful brand from the ground up. Today, we’ll cover: - The unique marketing strategies and insights that have helped Storq establish its identity in the motherhood market. - The power of influencers and affiliate marketing in driving customer's engagement and their unique approach towards managing partnerships. - The direct impact and influence of organic content creation on platforms like TikTok in reaching a wider audience. - The operational challenges and breakthroughs of Storq, from finding the right supplier to embracing changes due to Apple policy updates. - Courtney’s motivating entrepreneurial journey in Storq and her innovative approach to creating a stand-out niche in the maternity and parenthood apparel industry.

🔑 7 Key Themes
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1. Marketing strategies for maternity products. 2. Influencer partnerships and management. 3. Process of establishing a maternity brand. 4. Shift towards affiliate channel because of privacy changes. 5. Challenges in customer engagement attribution. 6. Impact of TikTok on marketing approach. 7. Effective use of customer feedback.

💬 Keywords
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Courtney Klein, pregnant women, maternity marketing, director of marketing, advertising strategies, Facebook ads, affiliate marketing, influencer marketing, TikTok marketing, organic product placement, viral content, garment production, outsourcing, supplier sourcing, fundraising, email marketing, Instagram marketing, Apple privacy changes, Asana, Grin, influencer management, ad attribution, brand loyalty, Stork, parenthood apparel, maternity showroom, customer feedback, ambassador program, LinkedIn, Storksporq.com.

🎞️ Clipfinder: Quotes, Hooks, & Timestamps
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Courtney Klein 00:03:19 00:03:34

"Millennial Parenthood and Market Needs: When you're having a baby in your thirty s and you're established and you're in the workforce when you're younger, in your 20s, those are totally different needs. And now that I have children, I think a lot of this is borne out, which is as soon as you become pregnant, it's like this monumental shift. It's a super exciting time, but it's also a time when your entire identity changes."

Courtney Klein 00:07:20 00:07:28

"Entrepreneurship Lessons: So we simply didn't have the cash on hand or the expertise. And there was definitely some ego that if I had to look back at that, we made a lot of mistakes because we just simply didn't know."

Courtney Klein 00:08:19 00:08:41

"Innovative Approaches to Fashion Startup: 'We went to a maternity showroom and we found a brand that had a fabric that was similar to what we thought we wanted to use. So that brand that was already working in a fabric we wanted to work in and already making maternity clothes, we said, hey, any chance you're willing to add some of our stuff into that? And it was an interesting relationship and it did help us fast forward because they kind of already knew the maternity silhouettes and customer and the fitting and it worked out until it didn't'"

Courtney Klein 00:10:06 00:10:29

"Startup Hustle in Fashion Industry: It's like in the garment district. In the beginning was very manual in terms of what we did. And then compared to now, where we make 90% of our garments overseas and the process is obviously a lot different, managing 100 pieces and taking them to screen print by myself. And I also did fulfillment by myself."

Courtney Klein 00:17:09 00:17:37

"Successfully Navigating the Maternity Space: And so we're like, all right, we think we can catch people's attention through really fun kind of now. It's interesting as the maternity space has evolved, a lot of it feels very normalized. But when we were first starting doing this, a lot of the ways that we were talking to pregnant people felt like that's kind of, like, interesting. And so we kind of played with copy, and we tried to put ourselves out there as different compared to what the kind of bigger players in the space that were dominating the space."

Courtney Klein 00:25:27 00:25:37

"Influencer-Affiliate Synergy: And I think influencer and affiliate are very closely aligned for us. I know they aren't for every company, but for us they're very closely intertwined."

Courtney Klein 00:32:36 00:32:57

"Challenges in Marketing Attribution: And so that is something that we struggle with to figure out exactly who's doing what and what's coming from where. Our best influencers, as crazy as it sounds, our best influencers, they have a direct product tie, so we have an influencer that we work with literally every time."

Courtney Klein 00:36:40 00:36:54

"Challenges in Maternity Marketing: Most people aren't thinking in that same way and dreaming. They may be dreaming of having a child, but they're probably not dreaming about what maternity clothes they're going to wear and the way that they might write something down when they see it out of context."

Courtney Klein 00:40:55 00:41:10

"TikTok Marketing Strategy: Whether you have 20 followers or you have 20 million followers, we want at least one of the videos where you're nursing your child to be in a stork bra. And right now, TikTok is very much the Wild West for us, where we just want somebody who finds also themselves stuck in that flow because they're probably pregnant or nursing, they find themselves in that flow to see in the background."

Courtney Klein 00:46:19 00:46:31

"Product Quality over Newness: I believe fundamentally we make the best pair of maternity leggings on the market because we've been making them since 2014. And at this point, we've tried them on hundreds of thousands, if you consider our customers."

📚 Timestamped overview
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02:34 More older women having babies, different needs.

06:45 Limited resources drove strategy, lack of expertise.

09:23 Expanding business went from manual to overseas.

14:42 Bride relationships and motherhood drive sales.

16:36 Email, Instagram, promotion, creativity, writer, unique marketing strategy.

22:31 Different brand expression in various channels. Facebook's an effective platform for targeting women and pregnant individuals.

25:21 Affiliate and influencer closely aligned, professional relationship.

29:21 Specific marketing messaging has an expiration date.

33:33 Influencers subtly market brands for long-term impact.

36:04 Media struggles to engage those not having children.

39:54 TikTok floods nursing moms' videos with products.

41:50 TikTok offers organic product placement and viral potential.

45:41 Buckets around interests, not newness-driven, constant feedback.

51:24 Symbiotic relationship, always having their back.

52:38 Specific relationships, opportunities for growth, utilitarian product.

❇️ Key topics and bullets
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1. Introduction and Overview - Guest Introduction: Courtney Klein, Storq co-founder - What Storq is all about: Maternity, nursing, and parenthood apparel - The journey from start to present 2. Marketing Strategies - The initial marketing approach and evolution - Importance of selling products directly in ads - Different strategies for different platforms - Affiliate and Influencer marketing - Unique approach to TikTok marketing 3. Influencer and Affiliate Relations - Long-term partnerships with influencers - The power of word-of-mouth recommendation in motherhood market - Working with influencers who may not match the brand style - Challenges in influencer management 4. Starting Up and Funding - How Courtney Klein started her business - Raising funds from friends and family to purchase inventory - The importance of word-of-mouth, media contacts, and mom's groups for initial sales 5. Manufacturing and production - Manual management of production and fulfillment in the beginning - Transition to overseas production and outsourced fulfillment - The journey of finding a supplier and calculating the initial order quantity 6. Differentiating Storq - Email and Instagram Marketing - Using fun and interesting copy in messaging - Impact of Apple's privacy changes on targeted ads 7. Storq's Challenges and Solutions - Challenges in influencer management - Attribution issues and breakage in ad effectiveness tracking - Use of Asana for internal processes, Grin for influencer management 8. Focus on Authenticity - Success with influencers who have direct product ties - The power of influencers sharing their authentic stories 9. Maternity Clothing Production - Creation of an initial product line: tank top, leggings, skirt, and dress - Partnering with a maternity showroom for production - Benefits and competitive aspects of the showroom partnership 10. Customer Feedback and Product Improvement - Customer feedback's role in product adjustment and improvement - The challenge of repeatedly talking about products to a new audience 11. Ambassador Relationships - The why behind becoming an ambassador for their brand - The high-touch relationship with influencers and ambassadors - The importance of feeling supported and recommended by ambassadors 12. Concluding Thoughts - Courtney Klein and Storq's commendable approach to building relationships - The focus on creating functional products over fashion-centric lines - The guest and company's online presence, potential for product gifting and sharing.

🎬 Reel script
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"In the latest DTC POD episode, we dive deep with Courtney Klein, co-founder of Storq, a brand revolutionizing maternity and parenthood apparel. Discover how Storq harnesses the power of influencer marketing, TikTok dynamics, and consumer feedback to thrive. Courtney's lessons about facing industry challenges, managing influencer relationships, and the art of niche marketing are truly insightful. Tune into our discussion to learn about Storq's journey to success, navigating changes in advertising, and the importance of maintaining a customer-focused approach. Each entrepreneur's journey is unique, and Storq's story is sure to inspire. Catch the full episode to learn more!"

✏️ Custom Newsletter
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Subject: DTC POD's Latest Release: The Art of Niche Maternity Apparel with Courtney Klein Hey there, What do maternity wear, TikTok, and a highly targeted audience all have in common? They're all part of our fresh new episode of DTC POD, with a very special guest, Courtney Klein from Storq. Join hosts Blaine Bolus and Ramon Berrios on this fascinating journey in episode #226 - Courtney Klein: Storq - Maternity & Apparel. Going Niche to Win Big. Here are the top 5 nuggets of wisdom to expect: 1. Dealing with Market Dynamics: Listen to Courtney discuss how pregnant women are often infantilized in marketing and how she's changing that narrative. 2. Marketing Evolution: Learn about Storq's initial hesitations and eventual strategies for their direct ads, generating a buzz on different platforms, especially TikTok. 3. Using Influencer Channels: Understand how Storq is transforming the affiliate and influencer space with longer-term partnerships and word-of-mouth recommendations. 4. Business Grit: Hear about Courtney's journey from startup to fulfillment; starting in the garment district, raising money, facing challenges, and achieving success. 5. Product Focus: Hear Courtney pontificate on focusing on product excellence over style, and how customer feedback has helped them continually improvise their products. And here's a fun fact you'll hear on the show: Did you know that among all their products, Storq creates 10 pieces of content a day just for their nursing bra on TikTok? Talk about a niche focus! As an outtro, let's hear it for Courtney's point about doing things that don't scale and emphasizing individual connections. In building Storq, Courtney and her team have demonstrated how staying true to yourself and your customers can lead to unexpected success. Now it's your turn to take action: Listen to this episode, learn from Courtney Klein, and perhaps you might find a new perspective on niche marketing and e-commerce! Listen to episode #226 now, and don't forget to share your thoughts with us. Until next time, enjoy the journey! Best, The DTC POD team

🐦 Business Lesson Tweet Thread
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1/ First, let's bust a myth. Pregnant individuals aren't aliens who have lost their sense of identity. They can still rock a killer style, laugh at their own jokes, and yes, critique a marketing pitch. 2/ Businesses that see them as individuals and respond to their needs, instead of ticking off a list, inevitably stand out. A maternity brand, Storq, is playing its cards right in this sector. 3/ What did Storq do? Initially, they worked with an agency before hiring their own head of marketing. Direct ads were intimidating at first but the power they hold is undeniable. Tailoring strategies per platform – that’s key. 4/ For instance, pregnant silhouettes in Facebook ads brought good results for them. Different strokes for different folks, or in this case, different platforms. 5/ Leaning into influencer marketing, even with influencers whose style may not directly align, can do wonders if their audience is right. Staying true to the brand is important, but engagement matters too. 6/ Ever heard of diversifying your portfolio? The same logic applies to business marketing. Instagram works, but TikTok offers untapped potential. Pumping out 10 pieces of content daily on TikTok has placed Storq in the spotlight. 7/ Challenges are a given. The trick is finding your demographic at that precise moment in their life cycle when interest is piqued. Difficult? Yes. Impossible? No. 8/ Agile thinking is the cornerstone of any business. When Apple's privacy changes impacted targeted ads, Storq pivoted towards affiliate marketing and their own channels. Learning, unlearning, relearning is part of the game. 9/ At the heart of it all – relationships. For Storq, building and nurturing relationships with influencers has opened up effective marketing channels. 10/ It all circles back to recognizing individuals as they are, not as you want them to be. Talk to them at their level, understand their needs, and deliver. This is how niches go big. 11/ Finally, never forget your journey and the lessons it taught you. Whether it's starting in the garment district or learning the ropes of marketing, each step forms a brick in your path to success. 12/ Building a business isn’t easy. Grit, determination, agility can go a long way. One of the key takeaways from Storq’s journey: niche markets may appear small but can deliver big if addressed smartly. 13/ So, whether you aim to clothe the world or provide comfort to expecting mothers, tackle it with passion, creativity, and a pinch of audacity. This, friends, is how you take the road less traveled and leave a trail.

🎓 Lessons Learned
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1. "Authenticity over Infantilization" Pregnant individuals value their authenticity and dislike being infantilized – Stork acknowledges and caters to this. 2. "Platform-Specific Strategies Work" Diverse marketing strategies perform better on specific platforms, like pregnant silhouettes gain traction on Facebook. 3. "Long-term Influencer Partnerships" Establishing long-term relationships with influencers creates trust and increases impact in niche markets like maternity wear. 4. "The TikTok Advantage" TikTok's organic product placement and its algorithm-driven nature can lead to virality and wider brand reach. 5. "Customer Life Cycle Timing" Capitalizing at the exact moment in customer's life cycle, especially in maternity, is challenging but critical. 6. "Garments Production Evolution" From manual production and fulfillment to overseas production and outsourcing, Stork's production journey shows adaptability and growth. 7. "Organic to Paid Advertising" Transition from word-of-mouth to paid advertising showcases how marketing strategies evolve with business growth and product demand. 8. "Impact of Privacy Changes" Apple's privacy changes affecting ad targeting and tracking necessitate a shift towards affiliate marketing and owned channels. 9. "Influencer Management Challenges" Influencer relationship management and effective attribution are challenging, but integral for brand growth and customer loyalty. 10. "The Product Feedback Loop" Leveraging customer feedback to iterate and improve products is key for Stork's product quality and customer satisfaction.

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1. Recognize and consider the individuality and preferences of your target audience. 2. Don't shy away from being direct in your marketing and advertising. It's fundamental for selling your products. 3. Tailor your marketing strategies to the platforms they're used on. 4. Long-term partnerships and strong relationships with influencers are beneficial. 5. Continually adapt and pivot to find effective marketing strategies, such as creating platform-specific content. 6. Be prepared to engage with influencers that may not fit your brand's style but have a relevant audience. 7. Organic product placement, like on TikTok, can be more powerful than traditional advertising. 8. Embrace algorithm-driven platforms for their potential to take your content viral. 9. Don't be afraid to start small and manually manage processes in the beginning. 10. Friends and family can be your initial mechanism for raising capital when starting a business. 11. Value word-of-mouth, media contacts, and grassroots groups for your initial sales. 12. Email marketing can be crucial for brand promotion. 13. Differentiate your brand with unique and engaging copy. 14. Be prepared to adapt to disruptions in the advertising industry, like privacy changes. 15. Leveraging tools for internal processes and influencer management can greatly assist your operations. 16. Accept the challenge of attribution in marketing, and concentrate on building brand loyalty. 17. Use customer feedback to improve products and services. 18. Remember there's always new audience segments that are encountering your brand for the first time. 19. Take creative risks, from offering little guidance to creators to giving detailed instructions for campaigns. 20. Invest in building personal relationships with brand ambassadors, and recognize the mutual benefits of such partnerships. 21. Keep in mind the importance of non-scalable efforts, especially in establishing personal relationships with customers. 22. Understand the power of gifting and sharing products as a marketing strategy. 23. Prioritise functionality over fashion when creating product lines to meet customers' diverse needs. 24. Stay active and engaged on social media, and ensure your company is easily found online.

🌟 3 Fun Facts
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1. Despite being hesitant initially about utilizing direct marketing ads, Storq eventually discovered that different marketing strategies work better on different platforms. For example, using pregnant silhouettes in their Facebook ads proved to be effective. 2. Fun and distinct copy in their messaging helped differentiate the company early on. They did not initiate paid advertising until around three to four years into their business and heavily relied on word-of-mouth, press contacts, and mothers' groups for initial sales. 3. Storq is intensely active on TikTok, creating up to ten videos a day featuring one of their main products - the nursing bra. This strategy has sparked curiosity and queries about the product, proving TikTok's efficacy as an organic marketing platform.

📓 Blog Post
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Title: From Niche Market To Winsome Brand: Courtney Klein’s Journey With Storq Subheader: A deep dive into how Storq is innovating maternity apparel and conquering the maternity and parenthood market through strategic marketing and product development. Section 1: Defying Conventions and Celebrating Individuality At Storq, the mission is personal. Courtney Klein, co-founder of Storq, is adamantly vocal about breaking down stereotypical narratives surrounding pregnancy. The brand redefines the maternity apparel space by celebrating the individuality of pregnant people and reminding consumers that they are not a homogenous group defined only by their pregnancy. Section 2: Embracing the Influence Economy Storq's marketing approach leans heavily on the power of influencers and affiliate marketing. The company's strategic shift towards long-term influencer partnerships has worked magic in the niche motherhood market. The brand focuses on organic and authentic product endorsements, believing firmly in the power of word-of-mouth recommendations over paid advertisements. Section 3: TikTok – The New Marketing Ground In today’s digital age, Storq is harnessing the potential of social media, specifically TikTok, to connect with its audience. With evolving demographics and shifting patterns of content consumption, Klein believes TikTok presents a unique opportunity for guerrilla marketing. The company has witnessed success using TikTok's algorithm-driven nature to offer opportunities for organic product placements, essentially getting their products to mothers when they need them the most. Section 4: Walking the Path: Storq’s Inspirational Journey Starting her journey in the garment district, Klein bootstrapped her way to success, initially managing the production and fulfillment of Storq’s apparel herself. After securing initial funding from friends, family, and early believers, the company was able to slowly shift production overseas. Storq's story is a testament to the power of perseverance, clear vision, and an unerring belief in one's product. Section 5: Differentiated Marketing Marketing has been pivotal for Storq. It shawl off conventional advertising to embrace the impact of word-of-mouth recommendations, media relationships, and strategic partnerships within moms’ groups to drive initial sales. The company successfully differentiated itself with engaging Instagram promotions and fun, relatable copy - a move that particularly resonated with the Instagram-savvy millennial parents. Section 6: Navigating the Affiliate Marketing Landscape Dealing with influencers brings its own set, of challenges; including managing influencer engagement and attributing sources of customer engagements. However, influencer marketing remains key to Storq’s branding strategy. It helps cultivate brand loyalty and fosters authentic, long-term relationships with influencers. Section 7: Walking Hand-in-Hand with Influencers Storq’s work ethos includes a strong, high-touch, symbiotic relationship with influencers. Despite managing numerous brand ambassadors, it focuses on the individuality of each and the potential to nurture personalized, successful relationships. This ensures mutual benefits both for the influencers and the brand. Section 8: Fashioning Comfort for Pregnancy and Beyond Klein's intuition, research, and understanding of her target market led her to design a focused 4-item product line to start with, effectively catering to the real maternity apparel needs. With repeated customer feedback, Storq is continually innovating and improving its offerings, solidifying its position as the go-to brand for moms-to-be. What truly sets Storq apart is its relentless focus on utility and comfort over fleeting fashion trends. Section 9: Personal Connections and The ‘Storq’ Way A cornerstone of 'The Storq Way' is understanding and valuing their customer's journey. They acknowledge the importance of individual connections, going out of their way to make every customer feel valued. Determined to do things that initially may not scale, Storq astutely recognizes that nurturing individual relationships translates to a loyal customer base. Conclusion Courtney Klein’s journey with Storq is a fascinating lesson in carving out a niche and growing it into a brand of distinction. By defying conventional norms and utilizing innovative marketing strategies, Storq is well on its way to becoming a household name in maternity and parenthood apparel. This podcast offers insightful lessons on marketing, branding, product development, and above all, the importance of preserving individuality and authenticity in a crowded marketplace.

🎤 Voiceover Script
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In this episode of DTC POD, Courtney Klein, co-founder of Stork, shares her expert insight into the maternity apparel market. From creating a brand identity and marketing strategies that appeal to their unique audience to the challenges and potential of influencer marketing and TikTok, Klein's discussion reveals how Stork has succeeded in their niche. Remarkably, her company captures customer loyalty by building personal connections, innovating constantly based on customer feedback and creating high-quality functional products. This episode is a must-listen for those eyeing success in the niche markets!

🔘 Best Practices Guide
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In the maternity market, understanding your customer as a unique individual can drive business success. Authentic influencer partnerships and regular content generation, especially on platforms like TikTok, can lead to increased engagement and possible viral moments. Diversify campaigns, and remember to keep customer feedback central to product development. Despite early reliance on friends and family for funding, consider the benefits of direct selling in your marketing to ensure sustainability. Inject creativity in your messaging and foster personal connections, considering the value of non-scalable practices. Always stay ready for algorithm changes affecting advertising strategies and ensure adaptability. Lastly, invest in tools for managing internal processes and influencer relationships, like Asana and Grin.

🎆 Social Carousel: Do's/Don'ts
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Slide 1: Title: "10 Tips Every Retention Marketer Needs to Know" Slide 2: Title: "Don't: Infantilize Pregnant Women" Tip: Respect them as individuals with unique preferences and interests. Slide 3: Title: "Don't: Avoid Direct Selling" Tip: Emphasize the importance and quality of your products clearly. Slide 4: Title: "Don't: Generalize Marketing" Tip: Customize strategies per platform, like pregnant silhouettes on Facebook. Slide 5: Title: "Don't: Overlook Influencers" Tip: Engage them for long-term partnerships, building authentic, strong relationships. Slide 6: Title: "Don't: Ignore TikTok" Tip: Use its uniqueness for organic product placements and potential viral content. Slide 7: Title: "Don't: Rush Production Process" Tip: Spend time finding proper suppliers and figuring out initial order quantity. Slide 8: Title: "Don't: Skip Initial Advertising" Tip: Leverage word-of-mouth, media contacts, and social platforms for early sales. Slide 9: Title: "Don't: Underestimate Attribution Difficulty" Tip: Be prepared for challenges in tracking ad and influencer code effectiveness. Slide 10: Title: "Don't: Neglect Product Feedback" Tip: Use customer feedback for continuous product improvement and innovation. Slide 11: Title: "Don't: Forget Personal Connections" Tip: Focus on building personal and supportive relationships with your influencers.

🎠 Social Carousel
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Slide 1: "10 Key Maternity Business Lessons from Courtney Klein" Slide 2: "Stay Individual" Resist the urge to infantilize or patronize expecting mothers. They are still strong, unique individuals. Slide 3: "Adopt Directness" Don't shy away from being direct in ads; it's a crucial part of selling your products effectively. Slide 4: "Cross-Platform Strategies" Design specific marketing strategies for different platforms. Know what works where. Slide 5: "Long-Term Partnership" Engage influencers for longer tenures. Solid relationships aid word-of-mouth recommendations. Slide 6: "Recognize Opportunities" Leverage platforms like TikTok. Organic and viral content can give incredible results. Slide 7: "Solve Real Problems" Start your business by addressing unmet needs, like Courtney did with maternity clothing. Slide 8: "Persist and Iterate" Growing a business takes time. Be patient with processes like finding suppliers and scaling up. Slide 9: "Make Noise, Get Seen" Don't underestimate the power of word-of-mouth, influencers, and platforms like Instagram. Slide 10: "Constantly Learn" Stay receptive to customer feedback to keep refining products and services. Slide 11: "Listen to More Lessons" Catch more insights from business leaders like Courtney Klein on our DTC POD, available on all major podcast platforms!

One Off Tweets
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1. Maternity fashion needs a serious makeover and Courtney Klein is leading the way with Storq. Tune in to hear how they're flipping the script when it comes to maternity wear. 2. A product might speak for itself but a little nudge never hurt. Storq realized the power of direct advertising. Hear Courtney Klein dish on how they decided to drop the subtlety and let their products shine. 3. Gone are the days of one-time influencer partnerships. Tune into our chat with Courtney Klein as she expounds on the value of long-term relationships and the huge ROIs they are driving for Storq. 4. Pivot, execute, repeat. Storq's shift towards TikTok under Courtney Klein's leadership is the kind of adaptable mindset that breeds success in the new age of marketing. 5. The eureka moments sometimes come after hard grinds. Listen to Courtney Klein share her journey of finding the right maternity wholesaler after 6 months, leading to the birth of Storq. 6. The humble beginnings of bootstrapped ventures give us real-life stories that inspire. Want the inside scoop on how Storq relied on word-of-mouth and moms groups for sales before they could afford paid ads? Our chat with Courtney Klein has it all! 7. Adapting to challenges is the name of the game. Hear Courtney Klein expound on how Storq is maneuvering around Apple's privacy changes impacting their ad targeting abilities. 8. Maximalism in product line or focused approach? Our chat with Courtney Klein about Storq's decision to launch with just 4 products flips the script on conventional startup wisdom. 9. When you care about your product, passion fills your pitch. Listen to Courtney Klein share on the nurture and tireless promotion that goes into making Storq a loved brand. 10. Authentic relationships beat algorithm-fed popularity. Hear how Courtney Klein anchors Storq's brand ambassador program on high-touch relationships & mutual support.

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