"The Importance of Trust and Cooperation in Organizations: But the fact of the matter is, there is demand for my work, which means that there's an opportunity. It means that trust and cooperation are not yet standard in our organizations, and yet they should be."

"Leadership Skills in Business: 'And that's why we get managers and not leaders, because the reason our managers are micromanaging us is because they actually do know how to do the job better than us. That's what got them promoted. Really what we have to do is go through a transition... we have to go through this transition of being responsible for the job and then turning into somebody who's now responsible for the people who are responsible for the job... one of the great things that is lacking in most of our companies is that they are not teaching us how to lead. And leadership is a skill like any other.'"

"Generation Struggles in the Workplace: You get nothing for coming in last, and your parents cannot help you get a promotion. And in an instant, their entire self image is completely shattered. In an instant, the way they view themselves has completely changed, turned on its head. And so what you find is that there's an entire generation growing up with lower self esteem than previous generations. Remember, they have grown up in an Instagram, Facebook, Snapchat world in which they are very, very good at putting filters on everything."

"Dependency on Social Media: When they're struggling or stressed, they're turning to social media or their cell phones. Their self worth sometimes becomes wrapped up in how many likes they get. They obsessively check how many likes, how many likes, how many likes? And actually will get depressed if they don't get any."

"Generation Struggling with Mental Health: And as they have told me, many of them will admit that they struggle to form deep, meaningful relationships. They will admit that many of their friendships are superficial, right? That their friends, they know, would cancel on them if they get a better plan, that they wouldn't really know who to talk to if they get depressed. And maybe they'll turn to an online support group, which is not a real thing. It's not human, right? And we've seen the impact of this. We're starting to see rises of depression in this generation. We're starting to see rise of suicide in this generation. We're starting to see a rise of accidental deaths due to drug overdose from this generation. Universities are currently dealing with an epidemic that they've never dealt with before, which is the number of kids requesting leaves of absence due to depression."

"Impact of Layoffs on Employee Trust and Cooperation: Do you know the quickest way to destroy trust and destroy cooperation in a business? Literally, in one day? Lay people off, and everyone gets scared."

"Infinite Game Theory: There are no winners and losers in an infinite game. Problems arise when you pit a finite player versus an infinite player. Because when a finite player is playing to win and an infinite player is to playing to keep the game going, right?"

"Infinite Game in Business: There is no winning because there's no end. In other words, companies are playing finite games... It's the leaders and the companies that understand the game that they're in and organize their resources and their decision making around the infinite contest that outlast and frustrate their competition."

"Microsoft vs. Apple Philosophy: At the Apple summit, 100% of the executives spent 100% of their presentations talking about how to help teachers teach and how to help students learn. One was obsessed with their competition, the other one was obsessed with where they're going."

"Infinite Game Strategy: And the reason apple frustrates their competition is because secretly, they're not even competing against them. They're competing against themselves. And they understand that sometimes you're a little bit ahead, and sometimes you're a little bit behind, and sometimes your product is better and sometimes you're not. But if you wake up every single morning and compete against yourself, how do I make our products better than they were yesterday? How do I take care of our customers better than we did yesterday? How do we advance our cause more efficiently, more productively than we did yesterday? How do we find new solutions to advance our calling, our cause, our purpose, our belief, our why every single day."