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Welcome to Inclusion Bites, your sanctuary for bold conversations that spark change. I'm Joanne Lockwood, your guide on this journey of exploration into the heart of inclusion, belonging and societal transformation. Ever wondered what it truly takes to create a world? Remember, everyone not only belongs, but thrives. You're not alone. Join me as we uncover the unseen, challenge the status quo and share storeys that resonate deep within.

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And today is episode 198 with the title Scaling Care With Heart. And I have the absolute honour and privilege to welcome Amrit Dhaliwal. Amrit is a dynamic entrepreneur and CEO transforming the UK home care through a purpose led franchising model that blends innovation, quality and social impact. When I asked Amrit to describe his superpower, he said that it is turning traditional sectors into scalable purpose led ventures. Hello, Amrit, welcome to the show.

Hi, Jo, thank you for having me here.

Great to be on the show. Absolute pleasure. We were just chatting away in the green room about my own experience in social care care homes and so through parents and parents in law. So I'm sure we've got lots to talk about. So. And you're based in London, is that right?

I am, that's right, yes.

Wow. Fantastic. It's nice to have someone in the same time zone for a change.

There we go. Yeah. Makes a change for you, I think you were saying.

Yeah, it does. And we probably share in the same rain cloud at the moment. It's absolutely pouting down here and I think it probably must be all over the country right now.

Yeah, absolutely.

So, Amrit, you are, by the sounds of it, a sea, a serial entrepreneur and getting involved with many, many, many different startups and models. So what got you into the home care business and what is your. With a heart, if you like, what's your passion for this?

I think, like most good things in my life, Jo, this was also my wife's idea. So we're sitting in a Cafe in 2012 and I was like, trisha, I've got lots to give and I don't know who wants it. You know, I was in restaurants and catering businesses at the time and I was working long hours and so on and the return was fine. But when I think about the time and the emotional investment, the financial reward just wasn't really there comparatively. And my wife's a dentist, her family's been in nursing homes for the last 30 odd years and she said heavy thought about domiciliary care and I was about 25 or 26 at the time and I, you know, said what you would expect any 25 year old to say, which was, what the hell is that? You know. And the next thing I know I'm speaking to all the different franchises around the country. I bought a home care franchise within, you know, 60 days of this conversation. I'm then running my care businesses and then going out to Oxfordshire for my doing that, driving three hours to Richmond where my restaurants were and so on.