Welcome to Inspiring Women. And I'm so glad that you are joining us today. I have a really special guest. You know, sometimes I guess it's. I'm meeting from them for the first time when I'm interviewing them and we find people to interview and. But this is someone who I really know. And we, we have had a great journey together the last three to four years, and we've been doing about women who scale up, women who go from, you know, the very bottom to the top and how did they do it and how. What were the drivers and all the things of how do you in today's world as a woman? And this is a person who has scaled, navigated, gone up the hill, slid back down the hill, stayed on top of the hill, fought for the table that she sits at.
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Inspiring Women with Betty Collins
Michelle Madden
Speaker
Betty Collins
Speaker
Michelle Madden
00:00 From Park Bench to CEO 04:26 Intuition and Decision-Making Discomfort 06:36 "Initiative Leads to Recognition" 11:45 "Epic's Rebranding and Mission Focus" 16:05 "Mentor's Retirement Concerns" 19:02 Persistence in Political Ambitions 22:25 "Listening and Confidence in Asking" 22:57 Empowering Frontline Female Leaders 27:38 Empowering Women Through Mentorship 30:07 "Embrace Change,…
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“Women Who Rise and Overcome "this is a person who has scaled, navigated, gone up the hill, slid back down the hill, stayed on top of the hill, fought for the table that she sits at.”
“It's all about the human contact and quality of life.”
“I am a product of welfare, survived abuse and neglect as well as homeless at 17, sleeping on a park bench, you know, and then being taken in and couch hopping for a couple year, about a year and a half, you know, so. And then becoming a young mother and wife, blessed with two amazing children.”
“Decision-Making and Representation "This can't happen.”
“Not all my solutions came to fruition, but I became then a go to person for somebody thinking outside the box. And I created that space. And that was, you know, I was afraid, not going to say I wasn't, I was, I was early in my career. I worked for a difficult CEO at the time, but I felt good. And I think sometimes that's more important than just doing what you're told.”
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And so I think you're really, really going to enjoy her. She's a very passionate person with what she does. We take. She, her agency takes care of people with disabilities. These are people who need care 24 hours a day, seven days a week, the rest of their lives, every. And they count on providers like hers that get out there and take care of people. It's all about the human contact and quality of life. And she's very passionate about it, and you'll hear that in her today.
So I have with me today Michelle Madden. She is the CEO of Epic. Thank you. Epic. She does epic things and she's going to talk about that today. And that agency takes care of a lot of people and they do it so well. They make it look so easy. And she's surrounded through a pandemic and all the things that go on and everything that you're constantly in a fight for.
So not. It's not only just I'm at the table and I'm eating, I am fighting every day for people with disabilities. And these are people. And so she just has all of that mix I think you're going to really enjoy here today. So welcome, Michelle. So glad that you are giving us your time today to talk about your story, your journey, your scaling. So first, what I would like to do is just, you know, kind of talk about. I'm Michelle.
You know, I always go around going, I'm Betty Collins, the Betty Collins. And just tell us a little bit about you, your kids. You have, you have a great family and all that. So give us a little insight on you.
So, Betty, thank you for having me today. I'm extremely humble and grateful for this opportunity. I really am. You know, I'm a little shy at times. So no, she's not shy ever.
Okay.
You know, as we've discussed before, I'll give you a little backstory about where I came from and how, where I am now. I am, you know, very blessed and grateful to be the CEO of Epic. But prior to that, you know, I come from very humble beginnings. I am a product of welfare, survived abuse and neglect as well as homeless at 17, sleeping on a park bench, you know, and then being taken in and couch hopping for a couple year, about a year and a half, you know, so. And then becoming a young mother and wife, blessed with two amazing children. I have a 32 year old daughter who's an attorney and a 27 year old son and daughter in law who are both teachers. My son is a special ed teacher and also, you know me for a year and so I have two grandpops, no grandchildren yet. So, you know, I, I have just always wanted better and I, starting from those, you know, beginnings to now, it really, I didn't realize it until you reflect back on your life where, where.
Right.
So yeah, I'm happy to tell the story.
Well, I'm always inspired to hear everybody has a story. Okay. It may not be as dramatic as somebody else's, but it's their life and it's their journey and you never underestimate that because what you're, what you've gone through and how you've done things. We'll talk to somebody like people can make it. People can do this. You know, women can do this. So we're going to get into some things with Michelle. At Epic.
You've built a reputation for champion innovation and empowering teams. For sure. I see it when we work together. You often talk about creating a seat at the conference room table and ultimately becoming the CEO. Can you give us back to that moment when you realized how important that message was both for your own career and for inspiring other women?
So I thought about that question a little bit because there's been a couple opportunities that have come up. But I thought about a time in my career where I was at a meeting and we were talking and making decisions for staff and their wages, our programs and the people most affected by it. And I had this overwhelming. And I'm always about my gut and my intuition. Look for signs and this familiar feeling that I had where, you know, being an outsider and that somebody was putting input that affected my life and my well being that I didn't have control over and felt the very same thing for the people we were making decisions for. It wasn't thought out. And so it really, you know, made me feel uncomfortable. And I walked out of that meeting going, this can't happen.
And we had a follow up meeting and I came back and I brought, you know, I thought to myself, I'm not going to ask permission. I'm just going to go and do this work. I'm going to put the data, I'm going to tell the stories, I'm going to get the data, I'm going to come up with a solution and I'm going to come back with it. That was the right thing to do. And without realizing what I had done, I had claimed a seat at that table.
Yeah.
And sometimes, you know, it just happens. And being part of, you know, I think also, you know, I identify as a sponge. I always say that I take the good from people. I take the things I don't want to be.
Yeah.
And so I think by studying leaders that I had had come up before me or people that had been good in my life, you know, I copied what they did by doing that and then, you know, also credit them when those things happen. But I felt really good leaving that meeting. Not all my solutions came to fruition, but I became then a go to person for somebody thinking outside the box. And I created that space. And that was, you know, I was afraid, not going to say I wasn't, I was, I was early in my career. I worked for a difficult CEO at the time, but I felt good. And I think sometimes that's more important than just doing what you're told.
Yeah. Well, I hear two things that I love in that answer. First is you just took initiative. In other words, you led without a title. Nobody understands that value. And so when people see it and all of a sudden, you know, you're, this is our new rising star. No one said, please be the rising star. Someone said, we have a problem and you solved it.
And when women do that, you might get to now be in the room where the table is with the chairs. Right. It's your step in that door when you lead without a title and that's huge. It's just knowing that you.
One of our core values is belonging. And I think knowing that you belong there.
Yes.
And if you go in there and show up like you belong there and bring receipts and you are undeniable. I am there because I am the expert on this or I, I'm going to ask some of those hard questions that. And again, it can go twofold with women. Sometimes we get viewed other ways.
Oh yes, but, so we have to.
We have to balance that. But I do think, you know, when you perceive yourself as you, you have, you deserve to be there. Yeah, that's a big difference. And I never knew that really until that moment. Like it was something in my pit where I'm like, this isn't right.
Yeah. And women think they need to be assigned or asked instead of no, I see a problem, I'm going to solve it. And I may not get a pay raise tomorrow. But those, those, that's the difference of being in my mind a value versus an expense. You're overhead over here, you're really valuable over here because they're going up.
Investment.
Correct.
On that investment. Me going in there ultimately was a return on investment for my career.
Absolutely and truly. You went in not confident necessarily. You had some fear. And women deal with fear all the time. And that holds us back. It's a huge barrier. But also I tell women, look, I don't know why you're wa for someone to pat you on the back. Nobody values you like you.
And so you have to take those moments and seize them. It's not easy to do. I still can't, can cower as much as anybody else going, oh, no, I have nothing to say. But. But that moment, I'm sure you have used that after that time. Right. And knowing that I hear a problem, I'm going to resolve it whether they asked me to or not.
And that's kind of the impetus of my career. I look where, you know, one of the things, you know is, you know, trying to solve problems nobody wants to handle.
Yes.
Because really, you know, that, you know, you become the go to person for those things.
Right.
And also it's a lot of fun. I mean, I like things so that for me, not suffering, but for me, that's a lot of fun.
You know, there are people who are really meant to, to be behind a desk and be behind their thing and they, they grind all day. And we need those type of folks, especially in accounting. It's a good.
Absolutely.
Accounting you got. She's like, finances are not my deal. She tells me that daily. But she's come a long way, folks.
I don't speak finances.
We've gotten her there though. She knows more than she thinks. But, but we definitely, as women need to take that. What your answer to go. Look, if you're seeing problems, solve them. You will become the go to. Just make sure you're valued as the go to at some point.
Yes.
Right.
Thing is knowing, you know, it's okay to say you don't know something and that you, you're weak in that because you can't be the expert at everything. But if you go and you find out who the expert is, when I have finances problems, I don't go to Michelle Madden because she don't know. I go to Betty Collins. Collins is gonna go, no, no, no, Michelle, right here. This is, you know, so you go to those people who are the experts, and then you do the same for them, right?
Correct. Well, no, that's great answer. So, so at Epic, where you are, you know, the top guy, but you also have a ton of. You have am building something, you've done well, but you're part of an organization that, that thrives on innovation and collaboration. You have to, I mean, what you do is tough. You are dealing with human beings 24 7, and it's a. It's really hard. And your team that you have, the layers are really tough to do.
But, you know, so you got to have innovation and you got to collaborate wherever you can. And you've done that with, not just within your organization, with others. So how has EPIC culture influenced, you know, your views on creating a seat at the conference table?
So one of the things, you know, I've been with Epic for 20 years. I've only been the CEO since 2020, but I was in best year ever, right? To be a CEO, I got to give kudos, you know, looking for opportunities, you know, out of. I would not be the leader I am today without going through the pandemic. Right. I would have probably been slower to make innovative changes, things of that nature and having some really hard conversations. It really made me a little grittier and I needed that. And that was, you know, so I'm, I'm looking at the positive.
Yeah.
But one of the things I will say is, you know, Epic, even as, as long as I've been here, and from an HR professional before that, we, we had a mission statement, we had all this, but we never really put it into words. And so we were fortunate enough to get some ARPA funds to do a rebranding. And during that rebranding, really got all stakeholders involved in DSPs, families, individuals, serv, you know, administration, myself, and really finding and developing who we were and what we were not. And, you know, we're really good at developing people. That's what we do. And we're okay at owning mistakes and all of those things. And so, you know, my leadership team, I'm just going to brag for a minute because I don't get this.
You know, they're awesome.
They're awesome. And 95% of them have worked in the field and have grown up through. Half of them don't have degrees. Just saying, like, they're professionals.
Yes.
Do an amazing job. And we've created space for them, and I'm very proud of that. But, you know, on epic, we run on five core values. Belonging, authenticity, transformation, and community. And with all five of those, we embrace that in every day of what we do. And with that, you know, it's not just, you know, a poster on the wall. It is our practice. And we design spaces where voices are heard.
And we stay for difficult conversations. We stay for those difficult back and forth. We've been in meetings where that's happened, right?
Yes. Oh, absolutely.
And where. That's really where the magic and the real change happens. And so I think it's ingrained in who we are and has been. We just finally have been able to really put that in practice on paper, you know?
Yeah.
And I can tell you for myself, I've always surrounded myself around with people who ask tough questions, who don't tell me what I want to hear, and quite frankly, are smarter than myself. And so when you do that inadvertently, you're creating, you know, a bigger table and more chairs. And I think at that point, then you're able to do more bolder and braver things, which we just have inadvertently done through having those core values.
But what's funny about your. Not funny, but what's great about your answer is most people look at we rebranded, and they think that's all about marketing. It is. It's obviously a marketing function. But you took and said, we're going to rebrand to basically make sure we know who we are. What is our mission? Are we following? I mean, you took it to a different level of being personal. And. And that's how organizations, Organizations like your scale under that kind of leadership.
Because it was not just, should it be dark purple, should it be light pink? I mean, all those things were there, right. That was not the big thing. It was, is this going to reflect who we are?
And the big question during that whole rebranding was, who are we not?
And, oh, I love it.
Just changing that thought process. Who are you not? And I was like, oh, oh. Like, that was a harder question to answer. And. And it was. It was a wonderful session. I've actually listened to the session a couple times. So.
Yeah. Well, I mean, that's all part of someone, you know, you have. You Always take things in the optimistic way. And even though rebranding sounds fun, you still sat and had hard conversations about it and had to really think it through versus just rebrand.
Yeah.
So those are the kind of things that make it Epic. Right. Because we're gonna. We're gonna go down those paths. So. But can you share a time when you had to advocate for your seat at the table? Because again, I tell people, I don't know why you're not patting your own self on the back, because no one values like you. Right.
And you as well.
I have told you that because it's just true. But how in the moment shaped your leadership journey when you had to advocate for that seat? You know, how did that change the journey, the scaling, when you had to do that?
So, you know, I talked earlier about as an HR professional, I did come in and I inadvertently created that seat.
Yeah.
Fast forward to later at my time here at epic. My amazing mentor and person who took a chance on this young person as the HR director, Ana Barrett, was retiring. And I was talking with a colleague at the time, and we were talking about. And I was talking more from a way of who's my boss going to be? Because, you know, when that change happened, somebody who'd been here 28 years was so impactful in my life. And, you know, anytime that change happens, it can be disruptive. And. And so I was having this conversation with a colleague, and she looked at me and she goes, well, Michelle, you can't be the CEO. You're a people person.
You don't know the finances or the programming and all this. And first of all, that wasn't the conversation I was having. And I. But I walked out very angry, very bewildered, confused, and like, why can't I be right now? I. I then applied for the job. I didn't get it, which is okay. But I made it to the final round and the board was split on their decision.
Oh, wow.
There were five of us in that room. And it was. It came down to, well, you don't understand this. And. But then I took that opportunity to learn those things. Fast forward to my predecessor gave his notice. The board president walked in, said, can we talk to you? They offered me the job on the spot because I had already created that seat. I took it, didn't.
You know, and again, this was in February of 2020, so fun times. Myself into reconsidered, but no, I wouldn't. But I took on that. And again, I knew it wasn't going to be easy. So I create that seat for myself. And I think you're always creating that seat, you know, because you're going to be. There's going to be different areas. Being on the OPERA board, I created seat.
I created that. I am on the executive board. When I talk with legislators, even my own board, you know, we had some financial struggles. I don't speak finances, you know, took my lumps. But I came back and I have earned the respect of them, saying, nope, yes, trust her. I know it's. It. It took two years, but you.
Sometimes you have to take a step back. Sometimes you have to look yourself in the mirror and go, okay, there were times during this journey, I've even had to look and go, is this for me? Do I want this? Is this the seat I want?
Yeah.
And that's okay. That's okay, too. Don't feel like you failed. It's because, again, I think being where you feel you deserve that seat, you want to be in that seat is important as well.
Right, right. And, you know, in my own life, as you know, and you've heard me talk about, I lost an election, and not only lost, I came in last. Right. And I really wanted the seat at council. Right. I really wanted to be on that council seat. And someone told me, maybe there's just a different role. You chose the wrong one first.
Or maybe you need to learn from the approach you took. Because Joanne Davidson ran for her city council in her little town, I think, of Westerville, and. And she ends up being the speaker of the House for years at the. In the Ohio legislature. She just didn't. She like you, she said, okay, I wanted that seat. I didn't get that seat. Now how am I going? How am I going to get to that seat? Right? And so I love your positive of.
I just didn't sit. And then when the opportunity came in, it was perfect, right? Not Perfect. It was 2020, which. Which even kind of probably was more of a challenge as anyone was going through at that time. In business, it doesn't matter. But add the human element to it that you guys do it, then 2020 becomes a totally different thing than Betty Collins, the CPA, sitting at the desk, going, no one's allowed in. You know, scan everything. Those are different.
Those are different problems. But you took and you seized the moment and you didn't step back. And as women, we have to go. If I want that seat, I have to take it. And sometimes that's me advocating for me, because nobody values me like me. And so. But I love the fact too. That you question, man, is this the seat I want? Because sometimes you get there and you're like, I made it, though.
I have to stick it out. I made it. You know, do you have to stick it out? Because if it's not, you don't know the seat till you're there, right?
No, you don't. And. And one of my. My things I say often to anybody is, enjoy the journey. I didn't choose hr. I didn't choose, you know, me at epic. I didn't choose these things. They kind of chose me through the, you know, and.
And things felt right and looking for those signs. So enjoy that. Jo. Sometimes things are meant for a season or they're meant for longer. Depends.
Right, Right. There's just something bigger and different for you. You know what I mean, Then? And sometimes playing it safe means we stay away from that room we're supposed to be in. And. And that doesn't do you any good because you'll always regret going, I didn't even try to go back. You know what I mean? It's like, oh, my goodness. But anyways. Well, for women who feel that they're in the room, but they're not at the table, and that's a very real thing.
Right. What are the first steps they can take to grow into leadership and eventually, you know, those executive roles.
Again, I'm going to circle back to what I said earlier. Own a problem that nobody wants to handle that you're good at. Like, you know, that you can, you know, own that problem, and then you become the go to. I think that gives you, you know, when you start to build and then ask a lot of questions, I think the other thing that's been. And again, I. I'm going to say, you know, I've. I've identified as a sponge. I take from people.
And my. My mantra is, is, you know, imitation is the highest form of flattery. I take things from people, and some people like, oh, she stole that from me. I give you credit. I took this from this person because I really liked it. That is. That is a form of flattery for me.
Yeah.
And so be a sponge. Shadow that excellence. Copy it. But give credit. Give credit. Gratitude builds trust and can go a long way. You know, also building your personal board of directors. I say this often, have those people around you that when you go in and say, I want to do something, like I did with, you know, Betty and another colleague on my personal board and said, I'm thinking of going into my board and asking this, and they're like, yeah, wait a minute, you're discrediting yourself, you're doing that.
And they told me things that I didn't want to hear. They understood why I was doing it, but they told me that they really were truthful with me because truly are my friend, my colleague, my board of director. You're going to do those things, right? But then also you have to listen. Yes, you always have to agree. You don't always have to do, but you have to listen and be that for somebody else. Ask and ask, clearly ask. The worst thing you're going to be told is no right. Have the confidence and courage to ask.
I'm going to tell a story. I have a young frontline supervisor and you know, I, I, I'm building up these women that I want them to have a voice, you know, our correct support professionals, you know, we are 100 Medicaid funded. We dictate what they're going to get paid. And I am trying to give them a voice when they speak with legislators on daycare, on wages, health care, on, you know, their school boards, you know, any of those things. And so she'd been in her job for six months and I get this well crafted email and she is, I have learned my job, I think I deserve a raise. I mean this is what I, by the right, right? Of course, I'm like, what the heck is this person, this 24 year old coming at me like this? And I sat on it and I marinated it. I went, I'm a little proud, didn't hit right. But I'm a little proud of this because this is what I, this is what I wanted her to do.
So we came in, we had a conversation about it and in talking, she was coming in bold, she was coming in hot. She, there were some hiccups in there, but we use teachable moment. But she is one of the people that eventually, hopefully down the road, 20 years from now, she's going to be sitting in a big chair.
Yeah, absolutely.
Creating that. So sometimes take those risks, even if it does have a little bit of, you know, negative can be good in the long run.
Right.
So but you know, those would be the things, you know, just ask for what you want.
Well now I'm going to ask you a question that you're not prepared for. But that's okay because one of the things you said in there that struck me and because I know your team, because one of the things about being at the table is you have to share that table, you have to get people to get to that table, what you're talking about. And you have people that, you know, probably 10 years ago, I don't know, came to your agency for a job.
Yes.
And which is great because we did this industry needs. We need more people that want to come in to have it do a job there. But they are now in leaderships. I mean, I think of your coo, I think of your finance department, and these are women who stayed the course. But I really believe under your leadership, where they're seeing, scaling up, they're seeing those things happen. You have this team that if you needed to leave that table, you have people who can fill that table.
Correct. And that back to when Anna Barrett retired, there was a bunch of. She'd been here for 28 years. She was an amazing human, God rest her soul. I love and admire her. But that succession planning, when she left, there was a gap.
Yep.
And I think for us, especially since not only do I have the lives of 200 employees, I have the lives of 130 individuals and their family. And so if. If I leave, there is an immense responsibility. So I do believe by setting up. And that's hard sometimes because again, now I fought and clawed so hard to get to this seat. I'm sitting in my chair.
Right.
But I think that also goes to. You're a really great leader. I mean, and I'm not on the back on that.
That's true.
You know, because again, I don't have to be the smartest person in the room. I don't have to have all the solutions. I have to be responsible to make sure that they're found and executed. That I do know.
But, I mean, you have. When women have. There's a responsibility to show other women how to do this. The other part of it is like, you know, you know me, I run a women's initiative here. I want that to go on forever. I can't be here forever. But I've got women who go, I'm going to do it, but I'm going to do it this way. Okay.
At least it goes on. And they've seen me lead. They'll say things like, I can't be Betty Collins. I go, you don't need to be Betty Collins.
I don't want you to be Betty Collins.
No, you need to be you. But you know the importance of what we're doing, and you're willing to take that on. And I'm sure you've had those conversations.
Well, and right now, in our. In our frontline supervisors, what we're talking about in our leadership is who are you developing? And so now, every year, every six months, we're having that conversation, identifying those. Who can we pour into that are our future leaders? Who can we send to a leadership launchpad as a DSP that down the road, maybe three, six months, a year from now, two years from now, five years from now could be a leader? And that our pipeline, because again, as a seasoned HR professional, you know, I'm looking at not filling positions today, but five years from now.
Right.
Because if I can have that pipeline that keeps the consistency and then also keeps those values and that culture alive, if we. And growing.
So, yeah, no, I mean, I've just seen this evolve with you over the last three to five years, and it's been wonderful to see and you see the confidence they have now. Could they be Michelle and can they lead now? No. Can they be at the table? Probably could, but they know and see how it is to be in that room. And that's what women need to do for women. And I try to do that. And I will say, even when I we just had two meetings, one meeting was, who are you investing in? You know, you got totally invested. You're around this table because we totally invested in you. We spent evenings with you, we took you to these clients, we did these things.
Things. Who are you doing that with? And they were kind of silent. So the challenge is you got a whole young team under you. They. It is hard work, but look at the work someone put into you. Right. And you know, and then I serve on a couple committees at bradyware when it deals with compensation finance. And this last time we were having a whole thing and I said, I'm not at the table to look at the menu.
I'm here to eat. And I have to say these things. And so it's never easy, but you still show people how to conduct themselves when you're, when you're doing that. And I, and just from what I know of you and your agency and senior team, it works that way. I mean, one of the things you do, and I'm going to put a plug for Betty Collins, of course, is you saw the value of a conference a couple years for your leadership team. They probably not been to a lot of that kind of stuff. Right. They went and were inspired, and then they're like, we got to bring more people.
And then you're bringing other people telling people, you got to go to this thing. Those are the things that count when you're there. And you know, do we need to spend all that money on hotels and driving and yeah, it's great. It's great money. It's, it's camaraderie, it's, it's showing women, other women and, and these conferences have that. So you've been a great example in that. Another question, what is the piece of advice or the mantra? Mantra is a great word for you. It has helped you to rise to new Hans heights.
I'm sorry, and how would you share that with others asking to do the same?
One of the things, I mean, I have, I have several. I'm a quote person so I quote quotes on everything depending on my moment as well as I'll put, you know, I write a Monday motivational.
Yes. Every Monday. I get it.
Starting the pandemic for one person who said they hated Mondays and Mondays are my favorite day.
Of course they are my favorite day.
And, and so I started sending out these little PID tidbits to this and now it's grown over TO I think 150 people get it and it's now on, you know, it's on our LinkedIn page and everything. Love it. Wonderful. But one of the things in talking through this and I thinking through this, I was like, if you're not changing your choosing because you evolve, you know, Michelle madden that was 17 years old laying on a park bench is not the same Michelle Madden who's sitting in the big chair. It doesn't mean it doesn't have the same. There's not similarities. But you evolve and you know, that's okay. And again, if you're choosing certain things because you decide we've always done it that way, we're just going to continue doing it that way.
Right?
Always Betty does it, I don't do it. Well, why is Betty doing it? Is that where it should be? You know, like if you're not changing, you're not asking questions and you're choosing to stay that way and, and if you feel your table's just built for three people around it or versus 20 people around it, you can make bolder and braver choices with the more people you have around that table. And I have found for me, and this works for Michelle Madden, is that the more trusted people I have around that table, the bolder things I can do?
Yes. That's great. That's great. Well, we have enjoyed having you today. I can tell you this much. She knows how to throw a good party. OK. I went to her 70s party.
I dress as 70s as a CPA can. Okay. But a lot of people dress really good. It was awesome. But the takeaway today, obviously, is we need more women at the table. There's a different conversation when that happens, and it isn't because men shouldn't be there. I don't agree with that. There's a place for everyone.
But if you want to get to that table, you have to know the room is yours, the seat is yours, and then surround yourself with people like a Michelle, and go, I can do this if I have that mentor helping me. And. And then you. You can rise and get there, and maybe you won't. You know, there are people who are like, I'm good right here. I. I don't need to go further. No problem.
Because Michelle can't have everyone at the table. Right. You can. Or in your organization, there has to be different tables. Yeah. Yeah. That's a good way to say it. That's a good way to say it.
So I just want women to be inspired that you can scale. Most of us have never experienced living on a park bench like Michelle. So if she can scale from that park bench to her. Her seat at the table, the throne, whatever you want to call it. No, she doesn't look like it in this chair.
I never sit in this chair. Well, I love it, and I never thought that.
And part of the fighting spirit is that no one's taken the chair because I've been on the park bench. And so. So there's those things that I've learned from you, and I think it's just. So I really wanted to interview you today to share with my audience that you can do it. It. And, you know, if you get there and you're like, I did it, but I'm. It's not for me, that's okay, too. You know, you just go with it.
But I so appreciate you giving us your time today, and we will make sure that as many people in my audience will hear you and. And hopefully be inspired. So thank you, Michelle, for joining us today. This is an edition of Inspiring Women, and I'm so honored that you would be with me today.
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More from this recording
🔖 Titles
From Homeless Teen to CEO: Michelle Madden on Empowering Women Leaders at Epic
Scaling New Heights: Michelle Madden’s Journey to the Top and Building Future Women Leaders
Claiming Your Seat at the Table: Michelle Madden’s Story of Grit, Growth, and Leadership
Leading with Passion: Michelle Madden on Driving Change and Diversity for Women in Leadership
Overcoming Barriers: How Michelle Madden and Epic Empower Teams and Advocate for Inclusion
Creating Impact: Michelle Madden’s Path from Struggle to CEO and Inspiring Women to Lead
Turning Adversity Into Leadership: Michelle Madden’s Unstoppable Climb to CEO of Epic
Empowering Women to Lead: Michelle Madden’s Principles for Scaling and Inclusive Leadership
Building Bold Leaders: Lessons from Michelle Madden’s Journey to the Epic Executive Table
Breaking Through Fear: Michelle Madden on Innovation, Advocacy, and Women Owning Their Worth
💬 Keywords
women in leadership, scaling up, women empowerment, creating a seat at the table, women CEOs, Michelle Madden, Epic agency, disability care, leadership journey, professional growth, innovation in organizations, empowering teams, overcoming barriers, belonging at work, personal growth, workplace culture, succession planning, advocating for yourself, mentorship, resilience, taking initiative, women's career development, female role models, confidence building, workplace diversity, HR leadership, building a leadership pipeline, transformation, rebranding, personal board of directors
💡 Speaker bios
Michelle Madden’s journey is a testament to resilience and determination. From humble beginnings, Michelle faced significant adversity early in life, including surviving abuse, neglect, and periods of homelessness as a teenager. At 17, she spent nights on a park bench and spent over a year couch hopping before finding more stability. Despite these challenges, Michelle became a young mother and wife, raising two successful children—a daughter who is now an attorney, and a son who, along with his wife, both teach special education.
Through persisting with hope and a drive for something better, Michelle rose to become the CEO of Epic. She reflects gratefully on her journey, recognizing the distance she has travelled from her early struggles to her current leadership role. Michelle’s story is one of overcoming hardship, prioritizing family, and inspiring others through her example of perseverance and achievement.
💡 Speaker bios
Betty Collins is a remarkable woman whose story exemplifies resilience and determination. Over the past three to four years, she has embarked on a journey dedicated to empowering women, especially those striving to move from the very bottom to the top. Betty is no stranger to challenges—she has scaled many hills, faced setbacks, persevered, and fought to earn her seat at the table. As a leader who deeply understands what it takes for women to succeed in today’s world, Betty inspires others by sharing not only her achievements but also the drivers and motivations behind her success. Her journey is one of relentless ambition and unwavering commitment to helping women reach new heights.
ℹ️ Introduction
On this episode of Inspiring Women with Betty Collins, we're diving into the incredible story of Michelle Madden, CEO of Epic. Michelle’s journey is nothing short of remarkable—from her humble beginnings as a young woman facing homelessness at 17, to leading an organization that provides 24/7 care for individuals with disabilities. Betty and Michelle have known each other for years, and their conversation is filled with wisdom on what it truly means to scale up as a woman in leadership.
Michelle shares candidly about the importance of taking initiative, creating your own seat at the table, and fostering a culture of innovation and belonging at Epic. You'll hear how her lived experiences shaped her compassionate but bold leadership style, and why advocating for yourself and others—especially in tough moments—can lead to real change. This episode is packed with inspiring advice for women at every stage of their careers, especially those ready to step into leadership roles and empower the next generation. If you’re looking for a dose of courage and actionable strategies, you won’t want to miss this conversation!
📚 Timestamped overview
00:00 From humble beginnings, overcoming adversity, and experiencing homelessness, the speaker became the CEO of Epic. They also are a proud parent of successful children and reflect on their journey from challenging circumstances to current success.
04:26 Felt uncomfortable about decisions made for staff without their input; resolved it shouldn't happen again.
06:36 Leadership through initiative.
11:45 Epic rebranded using ARPA funds, involving stakeholders to define their mission and strengths, emphasizing people development and acknowledging mistakes.
16:05 Mentor Ana Barrett retired, prompting concerns about new leadership's impact.
19:02 Joanne Davidson ran for local city council, later became Ohio House Speaker, demonstrating persistence in achieving goals.
22:25 Listen to others, even if you disagree; ask with confidence.
22:57 Young supervisor asks for raise after six months; initially irked, leader feels proud for empowering her.
27:38 It's been great witnessing their growth and confidence; women should help each other gain experience and opportunities.
30:07 Started sharing PID insights; now 150+ followers, including on LinkedIn. Emphasizes personal evolution—choosing change over tradition.
32:49 Perseverance leads to success; it's okay to change paths.
📚 Timestamped overview
00:00 From Park Bench to CEO
04:26 Intuition and Decision-Making Discomfort
06:36 "Initiative Leads to Recognition"
11:45 "Epic's Rebranding and Mission Focus"
16:05 "Mentor's Retirement Concerns"
19:02 Persistence in Political Ambitions
22:25 "Listening and Confidence in Asking"
22:57 Empowering Frontline Female Leaders
27:38 Empowering Women Through Mentorship
30:07 "Embrace Change, Evolve Consciously"
32:49 "Embracing the Journey"
❓ Questions
Absolutely! Here are 10 discussion questions inspired by the episode featuring Michelle Madden on "Inspiring Women with Betty Collins." These questions are designed to spark meaningful conversation, reflection, or group dialogue.
Michelle Madden shares her experience of coming from humble beginnings and overcoming significant adversity. How do you think these early life challenges shaped her leadership style and approach to her work?
Michelle talks about the importance of taking initiative and "leading without a title." Can you recall a time in your own life or career when you stepped up without being asked, and what was the outcome?
One of Epic’s core values is “belonging.” What does a true sense of belonging in the workplace look like to you? How can leaders create this environment for their teams?
Michelle discusses the moment she claimed a seat at the table by taking action instead of waiting for permission. Why do you think women sometimes hesitate to take these kinds of steps? What advice would you give to someone struggling with this?
Both Betty and Michelle touch on the importance of surrounding yourself with people who challenge you and who might even be “smarter than yourself.” How has mentorship or peer support helped you grow personally or professionally?
The episode highlights the need for succession planning and building up future leaders. What are some practical ways you (or your organization) could invest in developing the next generation of leaders, especially women?
Michelle mentions the concept of “personal board of directors.” Who would you want on your personal board, and why? What roles do these people play in your growth?
In advocating for her own seat at the table, Michelle encountered people who doubted her abilities, including a colleague who said she could never be CEO. How do you respond to naysayers or people who underestimate you?
Michelle’s mantra is, “If you’re not changing, you’re choosing.” How does this idea resonate with you? Can you think of an area in your life where you need to embrace change rather than settling for the status quo?
After listening to Michelle’s story of rising from homelessness to CEO, what inspires you most about her journey? How might her example influence your own approach to challenges and opportunities?
These questions are great for personal reflection, team discussions, or book club-style gatherings centered around female empowerment and leadership.
❇️ Key topics and bullets
Absolutely! Here’s a comprehensive sequence of primary topics covered in this episode of Inspiring Women with Betty Collins featuring Michelle Madden. Each main topic is followed by detailed sub-topics discussed throughout the conversation.
1. Introduction to the Guest and Her Work
Background of Betty Collins’ relationship with Michelle Madden
Overview of Michelle’s role as CEO of Epic
The mission of Epic: caring for individuals with disabilities needing 24/7 support
Michelle’s passion for her work and her advocacy
2. Michelle Madden’s Personal Story and Journey
Michelle’s humble beginnings: experiences with welfare, abuse, neglect, and homelessness
Overcoming adversity and becoming a young mother and wife
Success of her family: children’s professions and family dynamics
Reflection on how her past shaped her present
3. The Importance of Creating a Seat at the Table
Michelle’s early career experience realizing the impact of decision-makers who lacked input from those affected
The moment she decided to act without asking permission and brought solutions forward
Discovering the value of leading without a title
Building self-worth and belonging in professional spaces
4. Leadership Values and Approaches
Taking initiative and solving problems as a leadership strategy
The importance of “belonging” as a core value
Balancing assertiveness with perception as a woman in leadership roles
Recognizing the difference between being an investment versus an expense to an organization
5. Organizational Culture at Epic
Michelle’s 20-year journey within Epic, culminating in her CEO role during the pandemic
How the pandemic shaped her as a leader and spurred innovation
Epic’s rebranding process: involving all stakeholders, not just focusing on marketing but also on core identity and mission
Epic’s five core values: belonging, authenticity, transformation, community
Practice of difficult conversations and inclusivity in decision-making
6. Advocating for One’s Place in Leadership
Michelle’s experiences advocating for her own seat, including being passed over for CEO at first and learning from the process
The importance of continuous learning and stepping up even if initially unsuccessful
Navigating doubt and the decision to persist or redirect one’s efforts
The significance of mentorship and personal growth
7. Advice for Women Aspiring to Leadership
Encouraging women to own unresolved problems and become the go-to problem solver
The value of imitation, learning from others, and giving credit
Building a “personal board of directors” for honest feedback and support
Confidence to ask for advancement or opportunity (“the worst you’ll be told is no”)
Teaching and encouraging direct reports to also ask, advocate, and take risks
8. Developing Future Leaders and Succession Planning
The importance of developing others within the organization to fill leadership roles
Concrete examples of mentorship, leadership pipeline, and investment in staff growth
Building consistency and organizational culture through future leaders
9. Role of Personal Mantras and Motivation
Michelle’s habit of sending out motivational messages—her “Monday Motivational”
Her guiding mantra: “If you’re not changing, you’re choosing”
Emphasis on continual evolution in leadership and organizational practice
10. The Broader Message: Women at the Table
The necessity of more women participating in leadership and decision-making
The unique value women bring to leadership conversations
Encouragement for women to step into rooms where decisions are made and claim their place
Let me know if you want to explore any of these topics in more detail or need quotes from particular parts of the transcript!
🎬 Reel script
On today’s episode of Inspiring Women with Betty Collins, we sat down with Michelle Madden, CEO of Epic, who shared her incredible journey from overcoming homelessness and adversity to leading a thriving organization that cares for those with disabilities. Michelle dove into what it really takes to create your own seat at the table, the power of leading with authenticity, and the importance of developing and empowering the next generation of women leaders. If you’re ready to unlock your potential and take bold steps in your career, you won’t want to miss this inspiring conversation!
👩💻 LinkedIn post
Absolutely! Here’s a LinkedIn post based on the transcript from the "Inspiring Women with Betty Collins" podcast featuring Michelle Madden:
🌟 Just listened to the latest episode of “Inspiring Women with Betty Collins,” featuring the incredible Michelle Madden, CEO of Epic. Michelle’s journey—from humble beginnings, overcoming homelessness, and personal adversity, to leading an organization that champions care for people with disabilities—is both moving and empowering.
She shared so many valuable insights on leadership, scaling up, and building a team culture rooted in belonging and boldness. Here are my top 3 takeaways for anyone striving to claim their seat at the table:
🔹 Lead Without Waiting for Permission: Don’t wait to be asked! Michelle’s advice: See a problem? Step up and solve it. Initiative and solutions-focused thinking earn that seat at the table.
🔹 Build a Culture of Belonging: Epic’s success is rooted in its inclusive culture, which values authentic voices and tough conversations. True innovation happens when everyone feels they belong and can contribute.
🔹 Prepare Others for the Table: Real leadership is about succession—investing in future leaders and making space for others to rise. Michelle’s approach to mentorship ensures others have the chance to scale up, too.
Michelle’s story is proof that resilience, intentionality, and advocacy can turn even the toughest beginnings into inspiring leadership. 💪✨
Give this episode a listen if you want motivation to own your ambition—and help others find theirs!
#Leadership #WomenInBusiness #InspiringWomen #PodcastTakeaways
Feel free to adjust the hashtags or add your own reflections!
🗞️ Newsletter
Subject: From Park Bench to Boardroom: Michelle Madden’s Inspiring Journey
Hi there,
Welcome back to Inspiring Women with Betty Collins! We’re excited to bring you another uplifting story that showcases grit, determination, and the transformative power of leadership. If you haven’t had a chance to listen in, this is an episode you don’t want to miss.
This Week’s Guest: Michelle Madden, CEO of EPIC
Michelle Madden’s path to the top is anything but typical. From facing homelessness at 17 to becoming the CEO of EPIC—a leading provider for people with disabilities—Michelle’s story is a testament to perseverance, heart, and seizing opportunities when they arise.
Key Takeaways from this Episode:
Owning Your Seat at the Table
Michelle didn’t wait for permission to lead. Early in her career, she recognized problems, gathered the data, and fearlessly brought solutions—claiming her seat at the table rather than waiting for an invitation.Belonging and Boldness
At EPIC, Michelle fosters a culture grounded in belonging, authenticity, transformation, and community. She believes when women know they deserve to be in the room, and bring their receipts, they become undeniable forces for change.Building Teams and Leaders
Michelle credits her success not just to her own drive, but to the incredible team she’s helped develop—most of whom rose from within, regardless of formal education. “The more trusted people I have around that table, the bolder things I can do,” she says.Advice for Aspiring Women Leaders
If you’re in the room but not yet at the table, Michelle urges you to own a problem no one else wants, ask questions, find mentors, and don’t be afraid to advocate for yourself. She reminds us: “If you’re not changing, you’re choosing.”Empowering the Next Generation
Michelle is intentional about mentoring future leaders, making succession planning an ongoing conversation. Her story proves that investing in others multiplies your own impact.
Favorite Quote from Michelle:
“If you’re not changing, you’re choosing… You can make bolder and braver choices with the more people you have around that table.”
Whether you’re working your way up or guiding others to grow, Michelle’s journey offers practical wisdom and inspiration for every step.
Listen to the full episode to dive deeper into Michelle’s incredible journey, learn how she turned adversity into strength, and find encouragement to scale your own heights.
Thank you for being a part of our community of inspiring women (and champions of women)!
Wishing you courage and connection this week,
Betty Collins
Host, Inspiring Women
P.S. If this episode moved you, please share it with someone who needs a little extra encouragement to claim their seat at the table!
The full transcript for this episode is attached for your reference.
🧵 Tweet thread
🚀 THREAD: From Park Bench to CEO – Lessons in Leadership & Belonging with Michelle Madden 🔥
🧵1/
Meet Michelle Madden, CEO of Epic – a woman whose journey takes her from sleeping on a park bench at 17 to leading an agency caring for people with disabilities, 24/7. Her story is packed with grit, innovation, and practical advice for #Leadership. 👇
2/
Michelle's childhood? Humble beginnings. Welfare. Survived abuse. Couch-hopped as a teen. Became a young mom. But instead of letting circumstances define her, she CHOSE to level up. Her words: "I have just always wanted better."
3/
How did she go from “outsider” to “someone who sits at the table”? By refusing to wait for permission. She saw problems, did the work, brought data AND solutions, and claimed her seat – even when it was uncomfortable.
4/
Key Lesson: "Lead without a title." Don’t wait for the invite. Show up, solve problems, and become undeniable. You can be the rising star just by being the go-to problem solver. 💪
5/
Michelle's Mantra: BELONGING. “Show up like you belong. Bring receipts. Be undeniable. If you believe you deserve to be there, things change.”
6/
Got fear? She did too. Here’s the kicker: Confidence often comes AFTER you act, not before. “I went in not confident. I had some fear. But I saw a problem and I solved it.”
7/
On building teams: At Epic, 95% of her leadership started from the bottom. Some don’t have degrees. What matters? Core values: Belonging, Authenticity, Transformation, and Community. Epic doesn’t just say it – they live it daily.
8/
Innovation isn’t just about new ideas, but hard conversations. "We design spaces where voices are heard. We stay for the difficult back and forth. That’s where the magic—and change—happens."
9/
Succession and empowering others: Michelle invests in her team, making sure SHE isn’t the only one at the table. “I don’t have to be the smartest person in the room. I need to ensure the right people are at the table.”
10/
Her advice to women who want that seat:
Own difficult problems.
Be a “sponge”—learn, imitate, GIVE CREDIT.
Build your “personal board of directors.”
ASK for what you want – the worst answer is no.
11/
Favorite teaching moment: When a young supervisor boldly asked for a raise. At first, Michelle balked, but then remembered: This is exactly the kind of courage she wants to foster in her team. Risk sometimes leads to greatness.
12/
Her mantra: “If you’re not changing, you’re choosing.” Don’t settle for ‘this is how we’ve always done it.’ Evolve. Expand the table. Surround yourself with trusted people, so you can make bolder, braver moves.
13/
Always remember: No one values you like YOU do.
If you want that seat at the table, know you belong – and then help others get there, too. Michelle Madden’s story is proof you can scale from ANY starting point.
🔥 Save this thread for whenever you need a reminder to claim your seat! #womeninleadership #InspiringWomen #CareerGrowth
—
If you found this inspiring, RT & follow for more real-world leadership stories! 💥
🪡 Threads by Instagram
Real leadership is about claiming your seat at the table—even if nobody invited you. Michelle Madden shares how taking initiative, not waiting for permission, made all the difference in her rise to CEO.
At Epic, authentic culture is more than a slogan—it's in daily practice. Michelle challenged her team: Who are we, and who are we not? Defining your values shapes the table you build for others.
Want to lead? Solve problems others avoid. Michelle Madden says owning difficult issues, asking the hard questions, and showing up with solutions earns your place in any room.
Uplifting women means investing in mentorship and succession. Michelle’s proudest moments come from seeing her team rise: “Who are you developing to fill your seat when you move on?”
Don’t wait for someone to notice your worth. As Michelle puts it, nobody values you like you do. Advocate for yourself, ask for what you want, and surround yourself with honest, inspiring people.
📓 Blog Post
Title:
Claiming Your Seat at the Table: Lessons in Leadership from Michelle Madden
Subheader:
From humble beginnings to CEO, Michelle Madden’s journey is a masterclass in resilience, advocacy, and building a culture of belonging.
Scaling from the Park Bench to the Boardroom
On the Inspiring Women podcast with Betty Collins, Michelle Madden, CEO of Epic, delivers a candid and empowering narrative. Her story encapsulates the true meaning of resilience—from surviving homelessness as a teenager to leading an organization devoted to caring for people with disabilities. “I am a product of welfare, survived abuse and neglect as well as being homeless at 17, sleeping on a park bench,” Michelle shares. Far from letting those formative circumstances define her, she used them as a launching pad to not just survive but scale in her professional life.
Michelle’s is a testament to what’s possible when you refuse to let adversity dictate your future. Her children, now accomplished in law and education, and her own rise through the ranks at Epic illustrate what’s achievable with determination and vision.
Creating, Not Waiting for, Your Seat at the Table
A recurring theme in Michelle’s journey is the idea that women shouldn’t wait to be invited into the room—or for someone to offer them a seat at the table. She recalls a pivotal moment early in her career at Epic: “I thought to myself, I’m not going to ask permission. I’m just going to go and do this work…I’m going to come up with a solution and I’m going to come back with it. That was the right thing to do. And without realizing what I had done, I had claimed a seat at that table.”
Leadership isn’t about waiting for someone to recognize your value. It’s about acting with initiative, advocating for yourself, and recognizing your own worth. Betty notes, “When women do that, you might get to now be in the room where the table is with the chairs. It’s your step in that door when you lead without a title.”
Michelle adds that belonging is one of Epic’s core values: “If you go in there and show up like you belong there and bring receipts, you are undeniable.” Confidence, she argues, is just as important as competence; you must believe you deserve your seat at the table before anyone else will.
Building an Empowering Culture from the Inside Out
As CEO, Michelle champions a workplace culture grounded in authenticity, transformation, and community. Epic’s rebranding process was more than a marketing exercise—it was a mission-driven dialogue involving every stakeholder. “It’s not just a poster on the wall. It is our practice. We design spaces where voices are heard,” she says.
Michelle’s emphasis on honest, sometimes difficult, conversations is foundational to innovation at Epic. “That’s really where the magic and the real change happens,” she affirms. This collaborative approach enables her to boldly navigate challenges, like leading through the pandemic, and ensures the organization truly lives its values.
Importantly, she also prioritizes succession planning, actively developing leaders within her team—many of whom started in frontline roles without formal degrees. As Michelle says, “Who are you developing? If I leave, there is an immense responsibility. By setting up and pouring into others, you keep consistency, values, and culture alive.”
Lessons for Aspiring Women Leaders
For women who find themselves in the room but not at the table, Michelle offers pragmatic advice:
Solve Problems Others Avoid: “Own a problem that nobody wants to handle…you become the go-to.” Taking on overlooked challenges demonstrates initiative and drives recognition.
Be a Sponge, but Share Credit: “Shadow that excellence. Copy it. But give credit. Gratitude builds trust and can go a long way.”
Build Your Personal Board of Directors: Surround yourself with mentors who provide honest feedback, challenge your assumptions, and celebrate your wins.
Ask Clearly and Boldly for What You Want: “The worst thing you’re going to be told is no. Have the confidence and courage to ask.”
Develop Future Leaders: Don’t just claim your seat—pull up a chair for someone else. Invest in the growth and voice of those coming behind you.
If You’re Not Changing, You’re Choosing
Michelle’s personal mantra, “If you’re not changing, you’re choosing,” applies to leadership and life. Growth depends on embracing transformation, challenging the status quo, and recognizing that evolution is necessary for progress. For women striving to scale in any arena, her message is clear: Own your journey, invest in yourself and others, and never underestimate the value you bring to every table you sit at.
Let Michelle Madden’s story inspire you—claim your seat, and make it count for you and those yet to come.
1000 word episode show notes
Inspiring Women with Betty Collins: Michelle Madden – Episode Overview and Show Notes
Episode Summary:
In this deeply moving and empowering episode of Inspiring Women with Betty Collins, we hear the remarkable journey of Michelle Madden, CEO of Epic. Hosted by Betty Collins, this conversation is a master class in resilience, leadership, and the power of seizing opportunities—regardless of where you start in life.
Michelle’s rise from humble beginnings—overcoming homelessness, abuse, and countless obstacles—to her current role as a transformative leader is nothing short of inspiring. With honesty, empathy, and humor, she shares how she fought for her seat at the table, how she leads with purpose, and how women everywhere can take steps to scale up in their own lives and careers.
Key Takeaways:
1. From Park Bench to Boardroom
Michelle opens her heart, recounting her early years as a survivor of abuse and neglect, experiencing homelessness at 17, and becoming a young mother. Her story is threaded with both pain and hope, demonstrating that where you begin does not define where you can go. Today, she is not only an accomplished executive, but a proud parent to two children—one an attorney, the other a special education teacher—and a champion for those who need it most.
2. Building a Reputation Through Action
One of the pivotal moments in Michelle’s career was when she realized decisions impacting others were being made without those affected having a voice. Her response? She took initiative, gathered data, offered solutions, and inserted herself into the core of the decision-making process. This was the moment she claimed her seat at the table—without waiting for permission. It was a valuable lesson in leading without a title, being recognized for contribution, and knowing that belonging comes from self-belief and action.
3. The Culture at EPIC: Belonging, Authenticity, and Transformation
Michelle credits much of her leadership style to the collaborative, innovative culture at Epic. The organization’s core values—belonging, authenticity, transformation, and community—are not just slogans; they guide how the entire team operates daily. Whether rebranding or facing the tumult of the pandemic, Michelle and her team embraced inclusivity and honesty. Decisions are made with input from all stakeholders, and difficult conversations are not avoided but rather welcomed as pathways to growth and real change.
4. Advocating for Yourself—and Others
Michelle details moments when she had to go beyond simply “having” a seat at the table—she had to fight for it, prove her capability, and sometimes, face rejection. When initially passed over for the CEO position despite making it to the final round, she used the feedback as fuel to shore up her weaknesses and return stronger. Her eventual appointment as CEO happened right before the pandemic, and she notes that the adversity of that period made her a bolder, grittier leader.
She also emphasizes the need for self-advocacy, especially for women: “Nobody values you like you.” Sometimes you must pat yourself on the back, seize the moment, and even question whether a role is still right for you. Remember: it’s always okay to reassess your journey and embrace change.
5. Creating a Pipeline of Leaders
Understanding her own journey’s impact on others, Michelle invests in the growth of her team. She focuses on succession planning, pouring into frontline workers to cultivate the next generation of leaders who can one day sit at that same table—or build their own. Through mentorship, conferences, and continuous learning, Michelle ensures Epic’s values and strengths endure.
6. Practical Advice for Women Aspiring to Leadership
Michelle’s actionable tips include:
Take ownership of problems others shy away from—become the go-to person in your organization.
Ask questions, and never be afraid to admit when you don’t know something. Seek out experts and collaborate.
Build your “personal board of directors”—a circle of trusted advisors who give honest feedback, support your ambitions, and challenge you to grow.
Emulate excellence but give credit where it’s due, building trust and mutual respect.
Have the confidence to ask for what you want, even if the answer might be no.
Invest in the women around you, creating pathways for them to rise, too.
7. Embracing Change—and Choosing Growth
Michelle’s mantra, “If you’re not changing, you’re choosing,” sums up her approach to leadership and life. Reinvention is not just allowed—it’s essential for personal and organizational success. By welcoming new voices to the table, leaders can make bolder, braver choices and foster diversity of thought.
Memorable Quotes:
“If you’re not changing, you’re choosing. The Michelle Madden that was 17 years old on a park bench is not the same Michelle sitting in the big chair—but you evolve. And that’s okay.”
“Nobody values you like you. Sometimes you have to advocate for yourself, even when it’s scary. Pat yourself on the back.”
“Enjoy the journey. Sometimes things are meant for a season. Sometimes for longer. But always keep looking for the signs.”
Why You Should Listen:
This episode is more than a story of professional advancement—it’s a guidebook for anyone who feels overlooked, underestimated, or unsure of how to break through. Michelle Madden demonstrates, with clarity and authenticity, that leadership is not reserved for the privileged few. Instead, it’s available to those bold enough to speak up, claim their belonging, and help others ascend alongside them.
Betty Collins’ thoughtful questions and obvious admiration for Michelle make for a heartfelt, energizing conversation filled with laughs, honesty, and practical wisdom.
Connect & Learn More:
Follow Michelle Madden and Epic’s journey on LinkedIn
Find more advice and Monday Motivations from Michelle on Epic’s social channels
Explore previous episodes of Inspiring Women with Betty Collins for more voices making an impact
Final Thoughts:
This episode reaffirms that every leader—especially women—can and should carve out their rightful place at the table, help others do the same, and never underestimate the power of their story. Listen in, get inspired, and start your own journey to the seat you deserve.
10 takeaways from this episode
Absolutely! Here are 10 takeaway concepts from the Inspiring Women with Betty Collins episode featuring Michelle Madden:
Claim Your Seat at the Table: Don’t wait for permission—take initiative, solve problems, and show up like you belong. Leadership often starts before you have the official title.
Lead Without a Title: Success comes from stepping up and providing solutions, not just following instructions or waiting for recognition.
Resilience Through Adversity: Michelle Madden’s journey from homelessness and humble beginnings to CEO demonstrates that overcoming personal challenges can build powerful leadership skills.
The Value of Authenticity and Belonging: Epic’s core values, including authenticity, belonging, and community, are not just buzzwords—they’re embedded in the way the organization is run.
Power of Personal Board of Directors: Surround yourself with mentors and honest colleagues who challenge you, support your growth, and tell you what you need to hear—even when it’s tough.
Continuous Learning and Self-Awareness: Don’t be afraid to admit what you don’t know; seek expertise from others and always be willing to learn and evolve.
Advocate for Yourself and Others: Sometimes, even when overlooked or told you aren’t “the right fit,” advocating for yourself and building your skills can eventually lead to bigger opportunities.
Succession and Lifting Others: Great leaders focus not just on their own advancement, but also on mentor-ing the next generation and building strong, capable teams.
Transformation Through Challenge: Taking on tough moments—like becoming CEO at the start of the pandemic—can spur personal and organizational innovation and resilience.
Change is a Choice: Michelle’s mantra, “If you’re not changing, you’re choosing,” reminds us that evolution is part of leadership, and staying stagnant is a choice in itself.
These concepts, drawn from Michelle’s experiences and Betty’s insights, offer inspiration to any woman looking to scale in their career and leadership journey.
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Leadership
Scaling
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Resilience
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Disability
Women
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Conversation Starters
Absolutely! Here are 5-10 conversation starters designed to spark meaningful discussions about the Inspiring Women with Betty Collins episode featuring Michelle Madden. These prompts draw directly from highlights and themes in the transcript:
Michelle Madden shared her journey from humble beginnings, including homelessness at 17, to becoming CEO of Epic. What parts of her story resonated most with you, and how have early life experiences shaped your own career path?
The episode discusses “claiming a seat at the table” even when you’re not invited. Have you ever had to create your own opportunities in your workplace or community? What did you learn from the experience?
Michelle talks about building a leadership team where many didn’t have traditional degrees, but “grew up through the field.” How important do you think formal education is versus real-world experience in leadership roles?
The idea of “leading without a title” really stood out in this episode. What are some ways you’ve seen (or practiced) leadership that wasn’t tied to an official position or title?
Michelle and Betty both discuss the importance of having a personal “board of directors”—trusted people who offer honest feedback. Who’s on your personal board, and how have they impacted your journey?
“If you’re not changing, you’re choosing.” Michelle uses this as a mantra. What does embracing change mean to you and how has it helped (or challenged) your professional or personal growth?
Michelle mentioned that a big part of Epic’s rebranding was asking “who are we not?” How can defining what you aren’t be as powerful as knowing what you are—in organizations or in your own life?
The episode touches on mentoring others and succession planning. What are some strategies you use to lift others up and prepare them for leadership? Have you had a mentor who helped you take the next step?
Fear often holds women back from stepping up or speaking out, as Betty and Michelle discuss. What advice would you give for facing down those fears and advocating for yourself?
For those who feel ‘in the room, but not at the table,’ what’s one step you could take this month to increase your influence at work or in your community? Let’s brainstorm actionable ideas together!
Feel free to use or adapt any of these to get your Facebook group talking!
📖 Host Read Intro
Hey there! Today on Inspiring Women with Betty Collins, you’re about to meet Michelle Madden—a woman whose journey from sleeping on a park bench at 17 to becoming CEO is as epic as her organization’s name. Get ready for real talk on scaling up, fighting for your seat at the table, and why lifting others as you climb is everything. Let’s jump in!
LinkedIn Post for content creators
Episode Summary:
In this episode of "Inspiring Women with Betty Collins," Betty sits down with Michelle Madden, CEO of Epic. Michelle shares her incredible journey from humble beginnings—including overcoming homelessness and personal adversity—to leading an organization dedicated to serving individuals with disabilities. The conversation explores what it means to claim your seat at the table, the importance of innovation and team empowerment, and how authentic leadership and investing in others can drive both personal and organizational success.
3 Key Takeaways for Content Creators:
Own Your Voice and Claim Your Space:
Michelle’s story highlights the power of taking initiative—even without a formal invitation or title. For content creators, this means identifying unique problems or perspectives you can address, and leading conversations in your domain with courage and authenticity.Cultivate and Credit Community:
Michelle emphasizes surrounding herself with people who challenge her and give honest feedback. For content creators, actively crediting inspiration, building personal “boards of directors,” and fostering collaboration elevates both your content and the creative process, strengthening your network and trust with your audience.Embrace Change and Share Growth:
“If you’re not changing, you’re choosing.” Michelle’s evolution from park bench to CEO underscores the value of adaptability, continuous learning, and sharing that journey openly. For creators, embracing growth—personally and with your audience—keeps your content fresh, relatable, and inspires others to grow alongside you.
Let’s amplify voices, build supportive communities, and never stop evolving. #WomenWhoLead #ContentCreation #InspiringLeadership
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