Hey everyone. We're super excited to announce the launch of our slack community for D two C pod. This is a space exclusively for D two C founders and operators to connect, share ideas, ask questions and support each other. You'll be able to engage with the best minds and operators and consumer. And currently we're on a waitlist and it will open up the community once we reach 150 members. So apply using the link in the description and we hope to see you on slack. So before we kick off today's recording, I've got one more for you. Keeping up your momentum this year starts with the right selling tools.
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DTC POD
#334 - The Fabric of a Brand: Hedley & Bennett’s Founder on Community, Finance, and Growth
Speaker
Blaine Bolus
Speaker
Ellen Marie Bennett
00:00 HubSpot offers scalable pricing, with 1300+ integrations. 03:07 Moved to Mexico, built successful career.
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“We're super excited to announce the launch of our slack community for D two C pod. This is a space exclusively for D two C founders and operators to connect, share ideas, ask questions and support each other.”
“Ellen Marie Bennett, who is the co founder or the founder and chief brand officer of Headley and Bennett, has said, 'We're really excited for this convo because we are talking everything. Cooking chefs, cooking products, product development for an amazing chef and brand that she has seen, spun, spun out and built over the last twelve years.'”
“I'm very proud of those twelve years because I think we are so used to seeing these air quotes, overnight successes and also kind of overnight failures too. And I've always played the long game.”
“So it was a lot of, like, grassroots, scrappy marketing and running around like that for the first couple of years. And honestly, for, like, if I really do the math, probably, like, the first four or five years, it was just me building a deep, tremendous community with, like, loyalty and listening and trying and failing and perfecting the apron.”
“So when you have that sort of gun to your head, at some point on your journey, you respect your dollar bills so much more, and it makes you much more business owner.”
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The pricing will scale with your business, and with more than 1300 integrations and add ons, you can tune it to your exact needs. Visit HubSpot.com sales to start selling with sales hub what is up DTC pod? Today we have the pleasure of speaking with Ellen Marie Bennett, who is the co founder or the founder and chief brand officer of Headley and Bennett. We're really excited for this convo because we are talking everything. Cooking chefs, cooking products, product development for an amazing chef and brand that she has seen, spun, spun out and built over the last twelve years. So, Ellen, I'm going to let you take it away. Why don't you tell us a little bit and let's start with your personal background and maybe the inspiration and what led to the founding of Hedley and Bennett.
Yeah, definitely. I am born and raised in LA, but I am half Mexican, half English. So I grew up with this, like, really amazing sort of contrarian worldview from my very, very, like, you know, running around the streets of Mexico, playing soccer, barefoot life. And then I had my great danes and tea at four and Shepherd's pie for dinner life in my english grandparents house. So the inspiration for my company's name, Hedley and Bennett, is actually from these two very opposing cultures that are so amazing and so an informative part of my life and journey. So I grew up in LA, then I moved to Mexico City when I was 18. And I lived there for four years. Went to culinary school.
Always loved food. Always, always, always. And I knew I wanted to do something in food, but I didn't know exactly what it was. I just knew it had to be food related. And so I was just sort of like chasing this spaghetti noodle through life. Like, okay, Mexico. I love Mexico. I love food.
Go to school in Mexico. Like, how do you, where do I go? And I just kind of like, kept following my nose and went to school there. After four years, moved back home, moved in with my mom, which was kind of intense after living by yourself for four years in Mexico City and, like, growing a whole life. And I got a job at the best restaurant in the city called Providence, which is two Michelin star restaurant. And that's actually where I began my company, Headley and Bennett. So it's been twelve years. And I'm very proud of those twelve years because I think we are so used to seeing these air quotes, overnight successes and also kind of overnight failures too. And I've always played the long game.
And so here I am standing strong. Twelve years in with Hedley and Bennett, which is very much a chef company that started as an apron brand just for cooks in professional restaurants. And now it's morphed into a lot more than that. It's like a culinary brand that makes knives and cutting boards and aprons for not just professional chefs at a professionally level quality, but for home cooks too. Like, we outfit hundreds of thousands of home cooks with our products and it's the same exact product. We're not like, dumbing it down for, for the home cook. We're just making legit shit that is essential, beautifully made, and like, the most major chef, you know, probably wears Headley and minute.
Yeah, and speaking of home cooks, I guess I'm one of those home cooks because, like, I've got the apron, I cook in it. I feel like a real badass cooking in it, so I love it. And the quality is out of control. So that's definitely awesome, but I kind of want to get back into that story. So you had gone to culinary school. What was, like, the impetus to even, like, start the apron brand in the first place? Like, were you like, looking to be a chef? And then you're like, oh, it'd be cool if I make aprons. You're like, how did it even come about when you were first launching the brand?
Yeah, so I was already cooking professionally. I mean, I was working I was making, I think, like eleven or $12 an hour, you know, being a line cook at this really elite restaurant here in Los Angeles. Like, the average meal, you know, is like $1,000 a person kind of a place. And I looked around the kitchen and I was like, we look like shit and we feel like shit, yet we are making the most beautiful, iconic food in this city. We need to change this. And I'm also a runner. And when I first started running, you know, I got a really great outfit at Nike, and it, like, made me believe I was more of a runner than I actually was. And it was very mental.
And I thought, shit, if I could do that for the culinary space, this could be amazing. And I could actually change that industry. And it's an industry there. You work really hard. Like, it's very glorified, but I think everyone's gotten a peak of it because of the bear. Like, you're talking about a business that's 13 hours, days, very grueling, very intense. And so I just thought, let's upgrade that. And that's where the idea began.
And it was really word of mouth, just me in the kitchen saying, hey, I'm gonna start an apron company. And one of my chefs was like, oh, I have a girl. She's gonna make us aprons. And I was like, wait, are you kidding me? Like someone else is out there thinking the same thing as me. And I basically convinced the guy to give me the order. And right there, standing in the middle of his kitchen, I was like, what's she charging you? What's her turnaround? I'll do it faster and better. And he gave me an order for 40 aprons. And that's literally how our company started.
I had no business plan. I had not gone to Stanford business school. I did not have a deck built for it, let alone a plan. I just was like, I'm going to do this. And I later wrote a book called Dream first, details later. So I think it's just kind of in my DNA to just go for it and then figure out everything later. And that was twelve years ago, so it's been quite the journey.
Yeah. And I think for, for all sorts of brand founders, the most important thing is just getting started. And sometimes, and I know I find this true for me, but sometimes it's like if you knew everything and all the obstacles that you would run to run into, maybe you wouldn't even start it in the first place. But, like, kind of that naivety and that, like, excitement and that, like, just get started allows you to create something, and then it just starts to snowball from there. So I'd love if you could characterize, like you said. You guys are twelve years in. You guys are, um, you know, over eight figures, or you guys are eight figures in revenue. You guys are really crushing it.
You guys are working with the top chefs. You have an amazing product line of all sorts of products, not just aprons now, but why don't you characterize what the first couple of years looked like, whether it from the financing side or how you started to, like, morph this brand into what it is today?
Yeah, totally. I took a very old school approach, which, ironically, I feel like the industry is finally kind of coming back full circle to that old school approach, which is, like, a little bit more slow and steady wins the race, versus just, like, grow at all costs. It doesn't matter. Top line is the only thing that matters. Those words didn't even exist to me. All I knew was that I couldn't spend more than I made. That was, like, my through line when I was a tiny, tiny, tiny business owner. I was like, don't spend more than you make a, and reinvest every penny back into the business.
And so I was just super ruthlessly frugal, and I literally did that with every order. I started with one chef at the farmer's market, or, well, my chef. And then I started setting up at the farmers market. I would go to events, like the big food events, and find famous chefs and introduce myself, and I'd say, I work at Providence. I have this apron line. Can I show it to you? And before they knew it, I had already, like, strapped an apron onto their body, and they were like, whoa, this is actually way better. And our fabric is beautiful and super durable. And so, you know, I could, like, talk a strong game, but I also had a product that was backing it up.
And all of these chefs were becoming my focus group. Live. Like, they would be like, oh, I like your apron. But you know what? What if you put a pocket that's a little bit lower? Oh, I love this, but I don't love this detail. How about we make it brass hardware? And I would just be taking copious amount of notes, mentally being like, okay, that's a great idea. I love that. And then I'd go back to them and say, hey, that idea you had about the brass straps, like, oh, the brass hardware, like, we put it in, and it totally works. And it really made people feel kind of like they were putting little bricks on the floor.
Of our building, of our brand. And they became very attached to heavily and men because of that, because I cared what they thought, and they were helping me build it. So it was a lot of, like, grassroots, scrappy marketing and running around like that for the first couple of years. And honestly, for, like, if I really do the math, probably, like, the first four or five years, it was just me building a deep, tremendous community with, like, loyalty and listening and trying and failing and perfecting the apron. And every time I did an order, because our whole entire company was made to order at that time. So it's like, Blaine, you want aprons for your new cafe called Intelligentsia? I got you. What's your logo? What's your color? I got. I'm going to make it look amazing for you.
How many do you need? You need 50? No problem. I need a 50% deposit. Okay, awesome. I deliver the aprons. You give me the other 50%. What does Ellen do? She takes that money, reinvest it into the business. And so it's just like brick, but I was like a little brick layer. I was like, here's another $50 of product.
Okay, good. I got that. And another one. And another one. And you know, what it did is it taught me how to be really, really good at managing our finances. It taught me how to be profitable when we were tiny. And so when we got more money as we grew, it wasn't just like, oh, I got a couple million dollars. Let me just, like, throw that at a billboard.
Campaign, oh, shit, we ran out of money. We need to raise money because we're running out of money. It was like, oh, my God, we have a million dollars. We have all the money in the universe. Like, what are we going to do with it? And we were so thoughtful and strategic about it, because we knew what it felt like to not have money. And it was a very, very nasty feeling to be like, oh, shit, I can't make payroll. You know? So when you have that sort of gun to your head, at some point on your journey, you respect your dollar bills so much more, and it makes you much more business owner. So the beginning was like, kind of like me getting four mbas in those first few years while building a brand.
I think that's such a good point in terms of, you know, being diligent with your finances and scaling things up at the. In the. In a way that was healthy for the business. I actually hear it all the time. And sometimes, you know, when you're actually growing a brand, you're actually working at the right pace for that organic sort of growth to like match up with your finances. I hear it all the time in, you know, it's a related space but slightly different. This happens in CPG where brands will like, basically, like you said, raise a bunch of money, push out like develop a lot of products, sell it out, have all these retail distributors and then all of a sudden they start to hear, oh, wait a minute, like, no one's actually like buying this product even though maybe they have like an endorsement from a celebrity or something like that. They've spent so much they've invested in inventory, then the inventory is going to go bad.
So building businesses sustainably and that's again, not to say that growth capital is not good, but knowing how to deploy it and being efficient and growing the right way I think just sets you on track for a really good, steady pace of growth.
My next question, just because you have the money doesn't mean you need to spend the money. Like, what a beautiful thing to be sitting on a little like chest of cash for a bad rainy day. Like, you just never know what's going to go south. And yeah, one thing that I learned early on was just like, okay, I can't actually just like hope for growth and spend for growth. I need to. The, the way we did it was essentially when we were like at absolute breaking capacity. Then we would add a team member or then we would expand the factory. Whereas the times I saw us get a little bit ahead of our skis where we were like, oh, we got a new three pl, let's just get 5000 extra square feet because we're going to need that during holiday.
And then you don't need it. And then guess what you did? You just spent six months worth of your dollars paying for material and space you didn't need. So it's like things like that bit us in the ass later when we got a little too, like, okay, you have a little more cash and we've had to rein it back in to keep to that original philosophy.
Well, and I think even if you're built, if you're building at that pace, one of the, one of the cool things is you're always going to have an opportunity to spend money. There's like, as a business owner, there's always opportunities that come across, but sometimes not all those opportunities are created equally. Right? And if you have that cash and you can be, you can make the right decision. An opportunity may come along where you're like, that is the opportunity that I want to go in on. And then you'll have the capital to make it. Whereas if you're just spending because you have it, you know, that opportunity may come along. You may be. Might be like, oh, crap, I totally blew that budget before.
Now I can't do it.
I saw a lot of that in our early years. I mean, that was 2012, to call it 2017. Those were the heydays of Warby Parker and all these huge brands raising a ton of money and kind of throwing money everywhere. And we were like, the weirdos that hadn't raised money and that were, like, slow and steady. Just put your blinders on. And now you look around, and it's like. It's a gory situation out there where brands don't have the money they need to actually, like, do this properly. And I just am grateful that we stuck to our guns on this profitability train and just kept doing it right and built a really real community.
It's not like a community that's, like, a fake.
Ooh.
It's. You can't buy love. Like, you gotta, like, make it right. You gotta show up. You gotta respect the people wearing your product and treat them like humans. And that's just something I've always been very passionate about, like, showing up in person, in real life, looking somebody in the wide of the eye, and being like, hi. You wear my product. You're a badass.
Thank you. What do you think? How can I make it better? What else are you doing? Oh, my God. You have a pop up. Let me come by and celebrate the pop up where you're wearing my product that builds beautiful friendships that also morph into community.
Well, 100%. And this is something I really want to double click on, which is, you know, community and brand and the way you guys have really built that out. I'd love to talk about how, as you built the brand, you said in the early days, you were really focused on selling direct to these chefs, getting these orders. At what point did you start to say, hey, we've, like, you know, we've made a great. We have a big impact in the culinary scene, but now we can actually start selling to consumers. How far along in your business was that, and what were the first moves to start selling to other sort of retail consumers?
Yeah, I mean, oof. It was a scrappy situation for several years. We sold just b. Two B. So that's business to business. Right. We threw up like a yemenite, very basic website. I don't even think it was on Shopify.
It was like some other old school, I think it might have been squarespace back in the day of squarespace. And I was like, whoa, this is not pretty. But there it was. And it just kind of did its thing in the background. We didn't really do a lot to it, and we just kept focusing on restaurant land. And around the time we were, I think we must have been already in, like, four or 5000 restaurants. So we were like the designers of chefs restaurants. Like, we were outfitting everybody from Nancy Silverton to David Chang, the whole mumofuku chains, Kimpton hotels, four Seasons, you name it.
You saw our ampersand logo on those chefs. And so that whole world was like a gigantic free marketing campaign. And so all those people that were these famous chefs started going onto tv shows. They started going on to Top Chef, they started going on to food network shows, and food networks started that more and more like legit chef shows, right? And we became the apron of all those shows in a very organic way. In fact, Top Chef had so many chefs turning down top chefs own aprons that Top Chef reached out to us and was like, hey, can we just, like, make a heavily invented Top Chef apron? Because we can't keep telling all these chefs to not wear your product like we want to do. We want to just, like, team up. Can we just team up? And we were like, yep, let's do it. And so we became the official Headley and bennett Top Chef apron.
So it was things like that. Like, it really paid off in the long game to just continue to show up in IRL. And so when that happened, I was like, we need to become more accessible to the everyday person who's watching Top Chef and Food Network. It's at home cooking. And where we really, really doubled down was in, like, 2019, 2020. When Covid hit, that was the true sort of, like, marker of the shift. We had been around 50% direct to consumer by then, and we became 80% direct to consumer through Covid. So it was like, radical growth, and it was sustainable because we weren't, like, buying ads against it.
It was just happening. Those people were at home. They were cooking. And our restaurant industry, our consumer, didn't actually go down. It just the d two c side grew so much more than that side, and b, two b. To this day, though, I told you this a little bit offline, but it continues to be such an important part of our foundational DNA as a brand, because it's how we product develop. It's our athlete. Like, these people work 13 hours days in our product.
The quality we have to sustain to make sure that they love our product is immense. So when you buy an apron by Headley and Bennett for your house, that thing is going to last you as long as your le Creuset Dutch oven. Like, you're going to have that literally for life. And that makes people incredibly loyal at home because they're used to getting hustled by Shitty mark or great marketing with shitty product. And we are the opposite. We're, like, all quality. And now we're just beginning to get onto the, like, the d two C train of marketing land.
We are really excited to announce that DTC pod is officially part of the HubSpot podcast network. The HubSpot podcast network is the audio destination for business professionals. And we're really excited about being part of the network because we're going to be able to keep growing the show, bringing you guys amazing guests, and obviously helping you guys learn from the best founders, marketers, and builders of the most successful consumer brands. So, anyway, keep listening to DTC pod and more shows like us on the HubSpot podcast network@HubSpot.com. podcastnetwork. Yeah. And I love that from a brand marketing point of view and a community point of view and a product development point of view. It's like, how do you create a product for the people who are at the absolute pinnacle of their craft or their niche or whatever it is that they're doing? And you guys, I mean, that's just how you started.
That wasn't even, like, part of, like, this crazy master plan. That was just like, what your business was. But. But I'd love for you to just talk a little bit about now, how you continue to fuel that side of the business, how you think about it, you know, from a brand perspective, being that, like, that's a big part of your role. Like, how do you guys think about continuing to accelerate, you know, your partnerships and being able to enable the top, top chefs in the world?
Yeah, it's, you know, it's a dance, for sure, because when you have a company that's doing more revenue, it's like, where's the numbers? How are we driving more dollars? Like, what's happening? Where's the science to track every move? And you want to see it. Everyone wants to see it on the p and l. And what I'm talking about is in between the lines. It's the special sauce, it's the magic. It's the sparkle that makes you go, oh, I love that brand. But you love that brand because you saw it on your favorite barbecue guy. While you were watching masterclass. You love that brand because they showed up in four different festivals that you went to, and you saw all your favorite chefs rocking it organically at those festivals.
You saw it at a Yeti event. You saw it at this thing, that kind of conglomerate sort of, like, glues together this concept of, I love that brand, right? And that takes work, and you can't really track other than, like, okay, I attended 16 events this year or something like that, right? But. So I'm constantly having to figure out, like, how do I. How do I explain that this is really important? I just. I know it in my heart, because when I go to an event and someone gives me a giant hug, but he happens to be one of the most famous chefs in the country. But it's because if he texts me at two in the morning and says, hey, I'm an event tomorrow and I need three aprons, I make it happen for him. I don't say, oh, sorry, we don't do that anymore because we're a big company. I'm like, you got it, chef.
No problem. That'll be on your doorstep by the time you get up. And that is hospitality. And that comes from my, like, roots of cooking. And I think it's just like, don't get over your. Don't get on your high horse. You know, you gotta, like, keep showing up where your people are. I think it's really what it comes down to.
So we keep showing up where our people are. We keep going to events. We sponsor a bajillion different foundations that are super cool and really helpful for our community. But also, our chefs are there, so we get to see them. We get to say hi. We do a ton of product development with our chef community. So I will bring our knives and our aprons and our cutting boards, and our entire product team does the same thing. And they'll have, like, meetings in professional kitchens and drop product off and leave it there and then pick it up and be like, okay, what happened? How did this work? How did that work? It's not just like, us on, you know, Photoshop figuring out or, like, whatever.
All that. All the apps that my team uses to develop products. I don't even know what they're all called, but there's a million of them. And it's a lot of industrial design, but it doesn't start there. It starts in kitchens.
Yeah. And this is something that I want to get into. But first, I want to talk about, you know, continuing to work with the chefs and how that's actually changed. Call it. In the last, like, you know, 510 years, you mentioned, like, top Chef. You mentioned some of these cooking shows, and over the last. Call it, you know, 510 years, a lot more stuff has come online. So you've got creators.
You've got so many chef creators. You've got, you know, instagrammers who are, like, wannabe chefs. So, like, with the evolution and with the. I'd call it the more, like, maybe democratization of, like, you know, food based, chef based, kitchen based content. Like, how do you play around in that area? Do you guys do product seating? Is there influencer collaborations that you do, or is it strictly, you know, behind the scenes, organically on the relationships that you've already built?
Yeah, so all of the above, we, on TikTok, we have about 800,000 followers that really grew significantly through Covid. We, like, worked with a bunch of line cooks that used to have jobs. They were unemployed, and I was like, you make amazing stuff. Let's work together and let's make content. And so it really, like, grew pretty exponentially through that wave and that era of, like, TikTok. Everybody's eyeballs was on TikTok. Everyone's eyeballs were on TikTok. So we were there, too.
So that is how we grew TikTok. And then we have done a very, very, very steady product seating for creators that are cooking, and they're home cooks and they're professional cooks. On top of that, like I said earlier, we have this sort of organic base of professional chefs that wear our product and have always worn our product in restaurants. And they, in turn, all became very digital through Covid. So it was like, restaurant world double down on digital. So did we. And then on top of that, we started seeding to the home cooks and home creators, and then we also started doing a lot of collaborations with creators. So one thing we haven't talked about is, like, one of Hedley and Bennett's big kind of.
I think using the word strategy is a stretch, because, truthfully, it was not a strategy. It was like, these people are amazing. I want to team up with them. What can we make together? That became collaborations. Right. But it was, it was never, like, some, like, plot to do strategy of collaborations. It just became an organic piece of our business and now is very much part of our DNA. But we started with just chefs developing aprons.
Right? Like a single chef would be. Alton Brown, for example, was one of our early chefs, and he said, hey, I want to make a sha. I want to make an apron. I want japanese denim. I wanted to have a certain pocket, and then it grew from there. It was like, okay, not just Alton Brown. Now it's vans. Now it's crocs.
Now it's grateful dead, love shack, fancy Disney, Star Wars, Madewell, the Beatles. Like, the list goes on and on and on. But it started with a single chef. And now we do all these other collabs. And we used to kind of, we almost, like, only did big collabs because we got to this level where we're like, well, what's bigger than Disney? Like, where do we go from here? And we realized that all these incredible chefs out there on Instagram and creators have these pockets of community that are really awesome. So we started to lean into that. So we've done, I don't know if you've seen her on Instagram with her names, like Olivia. Olivia tead.
She blew up. She has, like, 4 million followers and has only been on Instagram, I think, for like, a year. So we did a collab with her and that, like, exploded and sold out essentially the same day. We did another one with this gal named Cassie young money, who's amazing and such a fun chef. And each one of those just, like, blew up in its own way. And we treated it very much like little bit of a streetwear drop model, right? We had a limited amount. We, she announced it. We announced it, and then it was gone.
And it was gone for, like, three months. And then it came back for a limited time. So everybody was, like, freaking out. There were, like, thousands of people on waitlist, and then it was like, okay, it's back. And then everybody bought it and it was sold out. So that's been something where, you know, the value and effort is much. It's like a very high value with low effort, but it taps into these beautiful communities. So we've been doing a ton of that, too now.
So Disney and creators and I think.
One of the really cool things about what you've talked about is you guys have prioritized so much value in, like, the network that you're building. And that's from, like, the early days of the business and then throughout, through your brand values, through the way you think about product development, you can always create new products, you can create collaboration. But, like, for you guys, it seems like the one thing that you really nailed from the jump of the brand was going after the people who have the, who are, like, the top of what they do and have the credibility and the authority within the space. And then from there, it just makes your life in terms of scaling the brand easier, because now you've got the network, you've got the community, you've got those people behind you in your corner, and you can continue to product develop and iterate. So now I'd love to talk about, um, you know, your product iteration cycle. One thing that we were talking about is, like, my personal belief is, like, the best way is to dog food your own product. Because if you as a founder are finding value in something, uh, there's, there's a good chance other people are. Whereas a lot of people will just, like, parse through customer feedback and, like, not actually have a real lens through their self as the, you know, consumer, like, the person who would use that product.
But having that gives you, like, a level up of perspective even when you're evaluating customer feedback, right? Because you can be like, oh, that's good feedback, or that's okay feedback. Thank you. But, like, that's not quite relevant here. So I'd love, I'd love if you could just walk us through how you guys think of product EV and how you yourself, like, get in the kitchen and make, make stuff happen for all the new things that you guys continue to create.
Totally. So, on a personal level, you know, I don't cook professionally anymore, but I still, I mean, I was telling you offline, I went to an event yesterday for the 25th anniversary of a two Michelin star restaurant here in LA, who was one of my first customers. And so, you know, in, in that setting, I was able to go into the kitchen yesterday and see 40 of the best chefs in the city all in one swoop. And I got to talk to them and hear, like, what are you doing? What are you up to? What's going on? And I'm just like, I'm just like a squirrel. I'm like, gathering information all day long, but in a way that's, like, very organic and natural. And I'm like, I'm having fun at this party, but I'm also hearing, oh, my God, you got this cool new knife. What's the knife? Where did you get it? Oh, you went to Japan. What was your favorite place? Oh, my God, that restaurant.
Amazing. They're doing cool stuff. And so I'm just, like, learning what's relevant and culturally happening in my industry at, like, grassroots level, even twelve years in. And when you balance that with surveys that your really scientifically oriented team is doing, I think it makes for a beautiful blend of art and science. Like, you've got boots on the ground founder with her antennas out, and then you've got the data team literally combing through our NP's scores at our office, going like, okay, what's the return rate? What are people saying? Oh, this is coming up a lot. Why is that happening to our knives? Okay, let's fix that. Let's talk to product about that. And so I feel like the product team gets very artsy and, like, is boots on the ground.
And then our, you know, marketing team is very science oriented, and so they're just tracking all the data, and then we're shoving art and feelings at them. And in the middle, it makes, like, a beautiful blend. And there's definitely tension, right? Because they might be like, whatever. That feedback is insignificant. And I'm like, no, no, you don't understand. Like, Dave Chang said that this knife is nothing. The sharpness on the tip is not as good. So we need to fix that, right? And so, like, those little moments happen in real life that then become super significant internally.
So it's a little bit of a blend of both. But I think it's really important. No matter how big your company gets, you need somebody, whether it's the founder or product developers, to be boots on the ground where the product is being used. I think Patagonia does a really good job of that. They have these, like, people they pay to go up onto the mountaintop and use their camping gear, and then they make little videos about it and it's fun and it's cool, but it actually helps them develop the best product. So, you know, listen to Patagonia and listen to Headley and met.
I love that. I love that. And, you know, Ellen, as we kind of wrap up here, I'd love to know what you guys are thinking about now. Like we said, you guys are twelve years in. You have lots of different product lines. You've nailed the apron, you've got the collapse going. You've introduced knives and different sort of things. So, you know, as we think about the next couple of years of the business, like, what gets you really excited? What are some of the initiatives that you guys want to push and that you're, you know, doubling down on?
Yeah, um, I think as a brand, we're at this place where, you know, we very much have focused on b, two b, and now d to c. It's like two channels, really. Our next venture is headed into omnichannel. It's like, how do we show up in stores? What does that look like? You know, we just launched into the container store, which was a really fun adventure. Getting in there and, like, being next to products that we love and respect. And it's like, how do we show up? What do we look like? Or going into Nordstrom was another one. And so we're being very, like, selective and thoughtful about it. And I think that's something that it keeps coming up in our conversation.
We have so many opportunities and we could say yes to everything, but we're, like, picking and choosing which path to take with the long game in mind. And so I think we're kind of in this, like, next phase. We're no longer babies, we're no longer adolescents. We're kind of like young adults, and what are we going to do? But I think about Hedley and Bennett as a legacy brand. Like, I want to be like Birkenstocks. I want to be like vans. I want to be a brand that's cool today and cool in 75 years. I have zero interest in being a flash in the pan.
It's really sexy to be on the COVID of a magazine. But guess what? That does nothing for you the next day. So what are you going to do to keep your legacy intact in 50 years? Like, that's how you got to think about your product, your brand, everything. So every day right now, the products we're working on are things you're not going to see for a couple of years. And we can't even talk about the things we're making. But it's culinary brand related. Anything that's, like, essential for the kitchen. That is not a tchotchke.
That's like, where, where we're headed.
Well, and what's really important there is, like, what you just said is, like, thinking about the long term vision of the brand. And if this brand is going to be around 75 years from now, uh, what do we have to do? And I think a really simple way to think about that would be, like, how do you allocate spend? Right? Like, if you're allocating, spend into, you know, working and activating a partnership with a, like, a top chef who has all of this, like, brand equity already created. You're building trust and you're building trust into your brand, which you'll be able to use to sell. Or you could use that same amount of money to, like, run a meta campaign and get, you know, five random new customers, like, all over the US with, like, that just doesn't, you know, sure, it's great, uh, in the moment, but, like, if we're thinking about, you know, what's going to have more impact to the trajectory of the brand 75 years from now. Like, it's kind of a no brainer. So I do love that. And I think that's a great spot to end is just like, thinking about. Not thinking about, like, right now, but like, thinking about how do I position my company to, a, build it sustainably, but b, invest in the things that are going to, you know, really be here in the long term if it's going to be a winner.
So, Ellen, just want to thank you so much for coming on the pod. We learned a lot today. For anyone who's tuning in, why don't you shout out your socials for yourself and the brand? Where can we find you?
Yeah, definitely. I'm ellenmariebennett on Instagram and Headley and Bennett as well. We're on TikTok and Instagram. And then obviously go to our website, headleyandbennett.com. check out our aprons, our knives, our collaborations. It's like the best freaking present. You can get them embroidered and literally, people will be obsessed and they will never not wear their apron anymore. They'll be like, oh, my God, my dad is wearing that apron you got him three years ago.
That I literally still get texts like that. It's the best thing ever. So get your gifts from heavy.
Met it and it's. It's the real deal. I've got the apron in my kitchen. And like you said, like, you are not over exaggerating. When you're, like, when you put this on, you actually feel like a badass. So I'm all about that as well. Thanks so much, Ellen.
Thanks, Blaine.
If you enjoyed the show, we'd love your support. A rating and review would go a long way as we continue to host the best builders in DTC and beyond. Follow and subscribe to the show and make sure to check out our show notes where you can find our socials and weekly newsletter. Visit us on dtcpod.com to join our founder, community and access resources from every episode. We'll see you on the next pod.
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DTC Pod Linkedin
@Ellen Marie Bennett has built a culinary empire with @Hedley & Bennett, outfitting top chefs and home cooks alike with premium aprons, knives, and kitchen gear.
Ellen joins @blaine on this week's episode of DTC Pod to share how her multicultural background and experience as a line cook inspired her to create a brand that blends art and science in product development.
With a focus on building real relationships, gathering field feedback, and maintaining financial responsibility, Ellen has grown Hedley & Bennett from a grassroots startup to a beloved legacy brand.
We discuss her scrappy marketing tactics, expansion into omnichannel retail, and vision for creating essential, long-lasting culinary products.
Full episode here: [Spotify Link]
#dtcpod #entrepreneurship #culinarybrands #productdevelopment #brandgrowth #retailstrategy #communitybuildling
1️⃣ One Sentence Summary
Ellen built Hedley & Bennett slowly, focusing on community over funding.
Interview Breakdown
Today on DTC Pod, we talk with Ellen Marie Bennett, founder and chief brand officer of Hedley & Bennett, a culinary brand that started as an apron company for professional chefs. Ellen shares her inspiring journey of starting and growing the business, emphasizing the importance of grassroots marketing, financial responsibility, and building an authentic community.
In this episode, you'll learn:
How Ellen's multicultural background and passion for food inspired her to launch Hedley & Bennett
The benefits of a slow and steady approach to building a brand, reinvesting profits back into the business
Strategies for gathering feedback from industry experts to continuously improve products
Why restraint in spending and expanding capacity is crucial, even when funding is available
Ellen's vision for Hedley & Bennett's future as an omnichannel, legacy brand focused on essential, long-lasting culinary products
🔑 7 Key Themes
Here are 7 key themes discussed in the podcast episode, with each theme described in 7 words or less:
Connecting with chefs through events, sponsorships
Collaborative product development with industry professionals
Leveraging digital platforms for brand growth
Building relationships and community within industry
Personal involvement in product development process
Shifting focus from B2B to D2C
Balancing profitability with sustainable brand building
💬 Keywords
Here are 30 relevant keywords from the provided text, separated by commas:
Hedley & Bennett, Ellen Marie Bennett, chef, kitchen, apron, culinary brand, product development, collaborations, influencers, creators, TikTok, Instagram, digital platforms, community, networking, industry professionals, customer feedback, product quality, customer loyalty, B2B, D2C, Covid, revenue, brand building, hospitality, personal touch, HubSpot, sales hub, multicultural background, financial responsibility, reinvesting
📚 Timestamped overview
00:00 HubSpot pricing scales with your business, offers 1300+ integrations. DTC Pod: Interview with Ellen Marie Bennett, co-founder of Headley and Bennett, on chef products and brand.
03:07 Moved to Mexico for school, started company after working at Michelin star restaurant, proud of long-term success.
08:25 Started apron business by pitching chefs at events with high-quality and durable products.
11:46 Importance of financial diligence for business growth, caution against overextending.
12:48 Spend money cautiously, expand when necessary.
17:11 Chefs wore ampersand logo, promoting brand organically. Became official apron for Top Chef.
21:46 Yeti event attendee values brand loyalty, personal connections and going the extra mile for important contacts.
25:05 Summary: TikTok growth, product seeding for cooks, collaborations with creators, shift to digital during Covid.
28:22 The focus is on building a valuable network, collaborating with credible people, and iterating products by using the founder's own experience.
29:53 Former chef attends 25th anniversary event, connects with city's top chefs.
35:03 Focus on long-term brand vision and sustainable investment for future success.
36:22 Headley and Bennett, aprons, knives, website, gifts.
📚 Timestamped overview
00:00 HubSpot offers scalable pricing, with 1300+ integrations.
03:07 Moved to Mexico, built successful career. Long-term mindset.
08:25 Frugally promoted apron line with famous chefs.
11:46 Diligence in finances important for healthy growth.
12:48 Spend money wisely, plan for rainy days.
17:11 Chefs wore logo, boosting free marketing. Became official Top Chef apron.
21:46 Yeti events solidify brand loyalty through connections.
25:05 Growth of TikTok and culinary collaborations.
28:22 Value in network, prioritizing top credibility. Product iteration.
29:53 Former chef enjoys engaging with culinary community.
35:03 Prioritizing long-term brand vision and investments.
36:22 Ellenmariebennett of Headley and Bennett, aprons galore.
❇️ Key topics and bullets
Introduction
Podcast name and episode title
Speakers and their roles
Key facts about the episode
Hedley & Bennett's focus on connecting with chefs and industry professionals
Product development through collaboration with chefs and gathering feedback
Leveraging digital platforms and collaborations for growth
Building a network and community within the industry
Personal involvement in product development and customer relationships
Shift from B2B to D2C sales due to Covid
Importance of product quality and customer loyalty
Announcements
DTC Pod joining the HubSpot podcast network
Launch of DTC Pod Slack community for founders and operators
Recommendation of HubSpot's new sales hub
Ellen Marie Bennett's journey with Hedley & Bennett
Inspiration from multicultural background and passion for food
Founding the company while working as a line cook
Starting with no business plan and figuring things out along the way
Traditional, slow and steady approach to building the business
Grassroots, scrappy marketing and seeking feedback from famous chefs
Meticulous financial management and strategic spending
Discussions on business growth and sustainability
Dangers of overleveraging and overspending
Benefits of maintaining profitability and building a real community
Blending art and science in product development
Omnichannel expansion and selective opportunities for long-term growth
Vision of Hedley & Bennett as a legacy brand
Investing sustainably and building trust and brand equity
Closing remarks
Promotion of social media handles and brand website
Encouragement for audience support through ratings, reviews, and subscriptions
Access to show notes, socials, and weekly newsletter
Invitation to join the founder's community and access episode resources
✏️ Custom Newsletter
Subject: New DTC POD Episode Alert! Apron Aficionado Ellen Marie Bennett Shares Her Recipe for Success 👩🍳
Hey there, DTC POD fans!
We've got a fresh episode hot off the press, and trust us, you don't want to miss this one! In this episode, host Blaine Bolus chats with Ellen Marie Bennett, the founder and chief brand officer of Hedley & Bennett, a culinary brand that's taken the kitchen by storm. 🌪️
Here are 5 key takeaways you'll get from this episode:
Connect with your industry through events and sponsorships to build strong relationships. 🤝
Collaborate with professionals in your field for product development and valuable feedback. 👥
Leverage digital platforms like TikTok and Instagram to grow your following and engage with creators. 📱
Focus on building a network and community within your industry to fuel your brand's growth. 🌱
Maintain a personal touch and hospitality in your relationships with top professionals. 🤗
Fun Fact: Did you know that Ellen started Hedley & Bennett while working as a line cook in a high-end restaurant? Talk about a side hustle! 👩🍳💼
As always, thank you for tuning in and supporting the show. Don't forget to rate, review, and subscribe to DTC POD to help us keep bringing you awesome content. 🌟
And hey, if you're a DTC founder or operator looking to connect with like-minded individuals, head over to dtcpod.com and join our new Slack community! It's the perfect place to ask questions, share ideas, and network with other awesome folks in the industry. 🗣️
Until next time, keep on hustling! 💪
Cheers,
The DTC POD Team
🐦 Business Lesson Tweet Thread
🧵 From a line cook to the founder of Hedley & Bennett, Ellen Marie Bennett's journey is a masterclass in building a brand through grassroots hustle and a relentless focus on product quality.
Early on, Ellen prioritized connecting with top chefs, gathering their feedback to continuously improve her aprons. She understood the power of aligning with industry leaders to fuel growth.
Managing finances meticulously was key. Ellen only expanded when absolutely necessary, avoiding frivolous spending. Profitability and building a real community trumped relying on external funding for quick growth.
As Hedley & Bennett evolved, Ellen blended the art and science of product development. Boots-on-the-ground insights from chefs combined with data analysis drove innovation.
Now, Ellen is strategically expanding into omnichannel retail while staying true to her vision of creating timeless, essential culinary products. Her goal? Building a legacy brand through sustainable investments and unshakable brand equity.
Ellen's story proves that with unwavering dedication to your craft, a commitment to your customers, and financial discipline, you can cook up a brand that stands the test of time. 🧑🍳👩🍳
🎓 Lessons Learned
Here are 10 key lessons from the DTC POD episode with Ellen Marie Bennett of Hedley & Bennett, with 5-word titles and 20-word descriptions for each:
Engage Professionals for Feedback
Work closely with industry experts to gather insights and improve products based on real-world use.Leverage Digital Community Building
Utilize platforms like TikTok and Instagram to collaborate with creators and grow a dedicated following.Prioritize Meaningful Collaborations
Partner with influencers and professionals who align with your brand values to fuel authentic growth.Immerse Yourself in Development
Get hands-on with your products to better understand customer feedback and inspire new offerings.Treat Customers Like Humans
Build genuine relationships with your customers by maintaining a personal touch and exceptional service.Adapt to Changing Circumstances
Be ready to pivot your business model, like shifting from B2B to D2C, when faced with challenges.Balance Revenue and Community
Find harmony between driving profits and cultivating an engaged, loyal community around your brand.Start Lean and Focused
Begin with a clear vision and minimal overhead, figuring out the details as you go.Spend Wisely, Reinvest Strategically
Be financially responsible, only expanding when necessary and reinvesting profits back into the business.Build a Legacy Brand
Focus on creating high-quality, essential products that will stand the test of time and earn long-term trust.
💎 Maxims
Here is a list of maxims inspired by the key concepts discussed by Ellen Marie Bennett in this DTC Pod episode:
Connect deeply with your core customers and industry to fuel product development and brand growth.
Leverage digital platforms and collaborations with influencers to expand your reach and engage new audiences.
Build a strong network and community within your industry by aligning with top professionals.
Use your own products to gain a unique perspective on customer feedback and insights for innovation.
Treat customers like human beings and focus on building real relationships.
Adapt your business model when needed, such as shifting from B2B to D2C, to overcome challenges.
Deliver exceptional product quality to earn loyal, passionate customers who advocate for your brand.
Balance data-driven initiatives with the intangible value of community building and hospitality.
Get started before you have everything figured out and harness the momentum to propel you forward.
Focus on responsible financial management by only spending on what's essential and avoiding overleveraging.
Reinvest profits back into the business to fuel organic, sustainable growth rather than relying on outside funding.
Gather candid, boots-on-the-ground feedback and blend it with data analysis to drive product improvements.
Be selective about expansion opportunities, favoring those that align with your long-term brand vision.
Aim to build an enduring, legacy brand by creating timeless, essential products of the highest quality.
Play the long game, investing in building trust and brand equity over chasing quick, short-term gains.
🌟 3 Fun Facts
Here are 3 fun facts from the podcast episode with Ellen Marie Bennett:
Ellen started Hedley & Bennett while working as a line cook, inspired to create better quality aprons and kitchen gear.
The brand gained exposure by outfitting famous chefs and being featured on TV shows and events.
Ellen attended the 25th anniversary of a Michelin-starred LA restaurant to gather insights directly from top industry chefs.
📓 Blog Post
Title: Building a Culinary Empire: Lessons from Ellen Marie Bennett's Journey
Subheader: Hedley & Bennett's Founder Shares Insights on Product Development, Community Building, and Sustainable Growth
Introduction
Ellen Marie Bennett, the founder and chief brand officer of Hedley & Bennett, has transformed the culinary world with her innovative aprons and kitchen gear. In a recent episode of the DTC POD, Bennett shared her journey from line cook to successful entrepreneur, offering valuable insights into product development, community building, and sustainable growth.
Grassroots Marketing and Product Development
Bennett's approach to building her brand was unconventional from the start. With no business plan in hand, she focused on creating high-quality products that met the needs of professional chefs. By seeking feedback from industry leaders and incorporating their suggestions, Bennett was able to continuously improve her offerings.
Her grassroots marketing strategy involved connecting with chefs and industry professionals through events and sponsorships. This hands-on approach allowed Bennett to gather valuable insights and build a loyal customer base. As she expanded her product line to include items like knives and cutting boards, Bennett maintained her commitment to blending art and science in product development, relying on both boots-on-the-ground feedback and data analysis to drive improvements.
Building a Strong Community
One of the key factors in Hedley & Bennett's success has been its focus on building a strong community within the culinary industry. By aligning with top professionals and collaborating with influencers and creators, Bennett has fueled her brand's growth and gained exposure through TV shows and events.
The personal touch and hospitality that Bennett brings to her relationships with top chefs have been crucial in maintaining the brand's momentum. She understands the importance of treating customers like humans and fostering genuine connections. This approach has helped Hedley & Bennett navigate the challenges posed by the COVID-19 pandemic, as the company shifted its focus from B2B sales to direct-to-consumer (D2C) channels.
Sustainable Growth and Financial Responsibility
Bennett's journey as an entrepreneur has been marked by a commitment to financial responsibility and sustainable growth. From the beginning, she reinvested every penny back into the business, only expanding capacity or adding team members when absolutely necessary. This cautious approach allowed Hedley & Bennett to maintain profitability and avoid the pitfalls of overleveraging and overspending.
As the brand enters its next phase of growth, Bennett remains focused on creating essential, long-lasting culinary products while being selective about opportunities for expansion. Her vision for Hedley & Bennett as a legacy brand guides her decision-making, emphasizing the importance of building trust and brand equity over short-term gains.
The Future of Hedley & Bennett
With plans for omnichannel expansion into stores like the Container Store and Nordstrom, Hedley & Bennett is poised for continued success. Bennett's commitment to quality, community, and sustainability will undoubtedly serve the brand well as it grows and evolves.
As aspiring entrepreneurs and DTC founders look to Ellen Marie Bennett's journey for inspiration, they can take away valuable lessons on the importance of product quality, customer loyalty, and financial responsibility. By staying true to her vision and prioritizing the needs of her customers, Bennett has built a culinary empire that is sure to endure for years to come.
🎤 Voiceover Script
In this episode, we dive into the world of Hedley & Bennett, a culinary brand that has revolutionized the industry. Ellen Marie Bennett, the founder and chief brand officer, shares her insights on building a successful business from scratch.
Discover how Ellen's multicultural background and passion for food inspired her to create high-quality kitchen gear for professional chefs. Learn about her unique approach to product development, blending art and science to create essential culinary tools built to last.
We also explore the importance of:
-Building real, engaged communities
-Maintaining profitability through strategic spending
-Gathering valuable feedback from industry professionals
-Expanding selectively for long-term, sustainable growth
🔘 Best Practices Guide
Best Practices for Building a Successful DTC Brand
Prioritize product quality and gather feedback from industry experts to continuously improve.
Build genuine relationships with customers and treat them like valued partners.
Leverage grassroots marketing and collaborations to grow brand awareness and credibility.
Maintain financial responsibility by reinvesting profits, avoiding unnecessary spending, and only expanding when at capacity.
Blend art and science in product development, combining real-world insights with data analysis.
Focus on creating essential, long-lasting products that establish your brand as a trusted, go-to resource.
Pursue sustainable growth through selective omnichannel expansion and brand equity building.
Cultivate a strong community around your brand, prioritizing engagement and loyalty over quick gains.
Stay personally involved in the business to maintain a unique perspective and connection with customers.
Embrace a learn-as-you-go approach, adapting to challenges and opportunities while staying true to your brand's core values and mission.
🎆 Social Carousel: Do's/Don'ts
Title Slide:
10 Lessons from Ellen Marie Bennett for Building a Successful DTC Brand
Slide 1:
Don't Overspend
Focus on profitability and only increase capacity when necessary. Build a real, engaged community.
Slide 2:
Avoid Over-Leveraging
Maintain financial responsibility and reinvest profits back into the business strategically.
Slide 3:
Skip Business Plans
Start your company and figure things out as you go. Gain momentum by taking action.
Slide 4:
Ditch Fancy Marketing
Rely on grassroots, scrappy marketing. Seek feedback from industry leaders to improve products.
Slide 5:
Forget Quick Growth
Build your brand slowly and steadily. Prioritize quality and customer loyalty.
Slide 6:
Blend Art & Science
Combine on-the-ground feedback with data analysis for product development and improvement.
Slide 7:
Choose Partners Wisely
Be selective about expansion opportunities. Focus on long-term growth and brand equity.
Slide 8:
Create Lasting Essentials
Develop products that are essential to your industry and built to last for years.
Slide 9:
Prioritize Sustainability
Invest in sustainable practices for long-term success, not just short-term gains.
Slide 10:
Cultivate Community
Build trust and relationships within your industry. Align with top professionals to fuel growth.
🎠 Social Carousel
Cover Slide:
10 Lessons from Ellen Marie Bennett Every Entrepreneur Should Know
Slide 1:
Connect with Pros
Engage with industry leaders through events and sponsorships to gather insights and build relationships.
Slide 2:
Collaborative Development
Work closely with experts, gather feedback, and leverage their knowledge to create exceptional products.
Slide 3:
Amplify Digital Presence
Utilize platforms like TikTok and Instagram to collaborate with creators and expand your audience.
Slide 4:
Strategic Partnerships
Align with top professionals in your industry to fuel brand growth and credibility.
Slide 5:
Feedback-Driven Innovation
Use the product yourself to better understand customer needs and drive new product development.
Slide 6:
Cultivate Customer Relationships
Treat customers like humans, fostering genuine connections and loyalty.
Slide 7:
Adapt to Change
Be ready to pivot your business model when faced with challenges or new opportunities.
Slide 8:
Balance Growth and Community
Navigate the trade-offs between revenue-driven initiatives and the intangible value of brand building.
Slide 9:
Start Scrappy, Grow Steadily
Begin with a lean approach, reinvesting profits and expanding strategically to maintain profitability.
Slide 10:
Build to Last
Focus on creating essential, high-quality products that will stand the test of time.
CTA:
Learn more about Ellen's journey and get inspired at hedleyandbennett.com
One Off Tweets
Building a brand is about more than just revenue. It's about fostering genuine connections and creating a loyal community that believes in your mission.
The best ideas often come from unexpected places. Stay curious, gather feedback, and let it guide your product development.
Slow and steady growth may not be glamorous, but it's the foundation of a sustainable, profitable business. Resist the urge to overspend and overleverage.
Want to create products that stand the test of time? Blend art and science, combining real-world insights with data-driven improvements.
In the pursuit of growth, don't lose sight of your core values. Be selective about opportunities and focus on building a legacy brand.
The path to success is rarely a straight line. Embrace the twists and turns, and trust that each challenge is an opportunity to learn and grow.
Collaborations can be a powerful tool for growth, but choose your partners wisely. Align with those who share your values and vision.
Building a brand is a marathon, not a sprint. Invest in relationships, quality, and trust for long-term success.
The most valuable insights often come from those in the trenches. Engage with your industry, listen to their needs, and let it shape your brand.
Success is not just about what you achieve, but how you achieve it. Build a business that reflects your values and leaves a lasting impact.
Twitter Post 1
Here's a short fun fact from the podcast, matching the requested tone and format:
Ellen Marie Bennett launched Hedley & Bennett without a business plan.
She started while working as a line cook.
Her scrappy, grassroots approach helped her figure it out as she went.
Mindsets
If you're looking to build a successful DTC brand, here are some key mindset shifts inspired by Ellen Marie Bennett's journey with Hedley & Bennett:
💭 Prioritize genuine relationships over transactions. Focus on connecting with your customers, understanding their needs, and treating them like humans. Building a loyal community will fuel sustainable growth better than any quick revenue-driven initiative.
💭 Embrace a scrappy, hands-on approach to product development. Don't be afraid to start small, gather feedback from your target audience, and iterate based on their insights. Using your own products and staying closely involved in the development process will give you a unique perspective on how to improve and innovate.
💭 Play the long game when it comes to financial responsibility. Instead of chasing fast growth through overspending or overleveraging, be strategic about reinvesting in your business and only expand when you're at capacity. Building a profitable, sustainable brand takes time, but it's worth it for the long-term success and stability of your company.
For more insights on building a thriving DTC brand, check out the full episode with Ellen Marie Bennett on the DTC Pod, now part of the HubSpot Podcast Network. Subscribe, rate, and review to support the show!
Tactics
5 Specific Tactics to Improve Your DTC Business Based on Ellen Marie Bennett's Insights
🔥 Prioritize real-world feedback over boardroom strategizing. Get boots on the ground, meet with your customers, and gather insights to fuel product development and improvement. Like Ellen did with top chefs, embed yourself in your customers' environments to truly understand their needs.
🔥 Embrace financial responsibility as a growth strategy. Resist the temptation to overspend just because funding is available. Follow Ellen's example of only expanding capacity and headcount when absolutely necessary. Reinvest profits back into the business and focus on sustainable, profitable growth.
🔥 Blend art and science in your product development process. Complement the qualitative insights gathered from your customer community with quantitative data analysis. Use this combination of art and science to create products that are both functionally superior and emotionally resonant.
🔥 Play the long game when it comes to brand building. Like Ellen's vision for Hedley & Bennett, think about creating a legacy brand, not just scoring quick wins. Invest in building trust, loyalty and brand equity with your customer base. Be selective about partnerships and omnichannel expansion opportunities with long-term potential.
🔥 Unleash the power of your personal passion and story. Ellen's multicultural background and experience as a line cook fueled the authentic story behind Hedley & Bennett. Don't be afraid to get personal and share your founder's story to humanize your brand and foster deeper connections with your audience.
In Depth Thread
Overrated: Flashy marketing tactics.
Brands that focus too much on superficial hype often struggle to build genuine connections.
Underrated: Authentic community building.
Ellen Marie Bennett's approach at Hedley & Bennett exemplifies the power of organic growth:
Double Down on Your Niche
Immerse yourself in your target industry. Attend events, sponsor gatherings, be present where your customers are.
Hedley & Bennett prioritized connecting with chefs through kitchen meetings and industry sponsorships.
Collaborate with Influencers
Partner with respected voices who align with your brand. Let them showcase your product's value.
Hedley & Bennett teamed up with top chefs, Instagram food creators, and TikTok influencers to expand their reach.
Invest in Relationships
Treat customers like humans, not transactions. Go the extra mile to make them feel valued.
Ellen is known for her personal touch in maintaining connections with the culinary community.
Grow with Your Customers
As your customer base evolves, adapt your offerings to meet their changing needs.
Hedley & Bennett expanded from aprons into knives and culinary gear to serve their loyal chef following.
Prioritize Product Quality
Never compromise on delivering exceptional products. Customer loyalty is earned through consistency.
Hedley & Bennett's commitment to quality has made them a go-to brand for discerning chefs.
Build for the Long-Term
Resist the allure of quick cash grabs. Make decisions that set you up for lasting success.
Ellen focuses on sustainable growth and building a legacy brand, not just chasing short-term gains.
Embrace Scrappiness
You don't need a massive budget to make an impact. Grass-roots efforts can be extremely effective.
Hedley & Bennett leveraged scrappy marketing tactics in their early days to generate buzz with limited resources.
Stay Financially Disciplined
Be strategic with your spending. Invest back into the business and only expand when you're truly ready.
Ellen meticulously managed finances, only adding staff or inventory when absolutely necessary.
Create Brand Rituals
Establish traditions that make your brand memorable and meaningful to your community.
Consider how you can foster a sense of belonging and shared culture among your customers.
Remember, building an authentic brand is a marathon, not a sprint.
Focus on creating genuine value, staying true to your mission, and cultivating loyal advocates who will fuel your growth for years to come.
New Idea
Idea #1: Valuing Community Over Quick Growth
Ellen Marie Bennett prioritizes building a real, engaged community for long-term success, rather than relying on external funding and rapid expansion. This is evidenced by:
Grassroots Marketing Efforts: Ellen built her brand through scrappy, boots-on-the-ground marketing tactics, seeking direct feedback from chefs to improve her products, rather than large-scale advertising campaigns.
Strategic Financial Management: She meticulously managed finances, only expanding capacity or hiring when absolutely necessary. Ellen avoided unnecessary spending, even when money was available, in favor of sustainable growth.
Emphasis on Industry Relationships: Hedley & Bennett prioritizes connecting with chefs and industry professionals through events and sponsorships. Ellen values the personal touch and hospitality in maintaining these relationships to fuel authentic brand growth.
Tweet thread on learnings
Here's my attempt at a tweet thread following the provided format:
Tweet 1:
Ellen Marie Bennett's story on the @dtcpod is full of wisdom for building an enduring brand:
From professional kitchens to a culinary powerhouse:
🍳 Bootstrapped growth
🤝 Chef-driven product development
🌟 Community focus
Key lessons for DTC founders: 👇
Tweet 2:
Grassroots Marketing is Powerful
Seeking feedback from respected chefs helped refine products.
Using scrappy tactics built an engaged community.
Famous chefs using the gear provided invaluable exposure.
Authenticity matters more than big budgets early on.
Tweet 3:
Prioritize Financial Responsibility
Reinvest every penny back into the business.
Only expand when at max capacity to avoid overspending.
Be strategic about growth opportunities.
Profitability enables control of your destiny as a founder.
Tweet 4:
Blend Art and Science in Product Development
Gather qualitative insights directly from target customers.
Combine that with data analysis to guide improvements.
Ellen's chef-centric approach ensured products met real needs.
Tweet 5:
Build For the Long-Term
Focus on creating essential, lasting products.
Cultivate trust and brand equity vs. chasing quick wins.
Invest sustainably in omnichannel expansion.
Have a legacy brand mindset from day one.
Tweet 6:
Stay Involved and Hands-On
Don't lose touch with your industry and customers as you scale.
Use your own products to maintain a user perspective.
Personal involvement provides unfiltered feedback for innovation.
The founder's role is to always stay connected to the core.
Tweet 7:
Ellen's journey with Hedley & Bennett exemplifies a patient, community-driven approach to building an iconic DTC brand.
By staying true to her roots, reinvesting wisely, and keeping hospitality at the heart of it all, she's created a company built for enduring success.
Tweet 8:
For more of Ellen's story and other DTC insights, check out @dtcpod wherever you get your podcasts.
And to connect with fellow DTC founders, join the new DTC Pod Slack community at dtcpod.com.
Future State, 6 reasons post
Here is the post written in the requested style and format:
In 2 years, Hedley & Bennett has built a thriving culinary brand through authentic connections with top chefs, quality products, and scrappy, boots-on-the-ground marketing. As the founder, Ellen Marie Bennett has grown the business thoughtfully with an eye on long-term sustainability. But to reach its full potential as an enduring culinary staple, Hedley & Bennett must continue evolving its strategies. Here are 6 recommendations that will propel the brand to even greater heights:
BACKGROUND:
Forget DTC (Direct-to-Consumer), the future belongs to RBC (Relationship-Based Commerce).
Building real relationships is how you collapse the funnel and generate lasting brand loyalty.
If Hedley & Bennett doubles down on RBC, it can become the go-to culinary brand that not only outfits top chefs but is integrated into the fabric of the restaurant industry.
Old Model:
Transactional mindset
Reliance on paid acquisition
Chasing short-term revenue
Emphasis on growth at all costs
New Model:
Relationship-driven
Organic brand evangelism
Steady, sustainable growth
Emphasis on profitability and retention
By engaging chefs, gathering hands-on product feedback, and leveraging the power of word-of-mouth, Hedley & Bennett has built an enviable brand without overspending. This RBC approach is hard to replicate through traditional DTC tactics.
HOWEVER...
The culinary world is constantly evolving. To stay ahead, Hedley & Bennett must continue innovating and finding new ways to strengthen industry relationships.
Here are my 6 recommendations:
Launch an ambassador program to further mobilize your network of influential chefs. Empower them to represent the brand and co-create new products. Their reach will expand yours.
Host intimate roundtable events bringing together rising culinary stars. Use these to spot trends, gather candid insights, and make your chef community even tighter-knit.
Develop a chef-to-chef referral program within your community. Let your biggest supporters bring peers into your orbit and reward them for organic introductions.
Create a culinary residency where visiting chefs can collaborate with your product team. Their outside POV will spark fresh ideas and give you content to showcase the partnerships.
Establish a culinary scholarship fund to support up-and-coming talent. Cement your brand values and invest in the next generation that will shape the industry's future.
Build a digital platform for your chef collective to connect peer-to-peer, share knowledge, discover rising talent and exchange ideas. Become the hub for culinary pros.
I believe the brands that foster real community and treat customers as true partners, not just transactions, will define the next era of commerce.
Hedley & Bennett has an enormous opportunity to set the standard for how culinary brands are built - one authentic relationship at a time.
P.S.
What RBC tactics do you think more DTC brands should adopt?
How would you continue strengthening Hedley & Bennett's chef community to drive the brand forward?
About the Episode
Ellen Marie Bennett, founder and chief brand officer of Hedley & Bennett, emphasizes the importance of engaging directly with industry professionals to fuel product development and brand growth. By immersing herself in the culinary world, attending events, and seeking feedback from top chefs, Bennett gains valuable insights that inform her company's offerings. This hands-on approach allows Hedley & Bennett to create products that truly resonate with their target audience, ensuring both quality and relevance.
Moreover, Bennett highlights the significance of building a strong network and community within the industry. Collaborations with chefs, influencers, and creators have played a pivotal role in Hedley & Bennett's success, providing exposure and credibility to the brand. By aligning with respected professionals and leveraging digital platforms like TikTok and Instagram, the company has cultivated a loyal following and expanded its reach, demonstrating the power of strategic partnerships in the digital age.
Finally, Bennett stresses the importance of financial responsibility and organic growth. By reinvesting profits back into the business, expanding capacity only when necessary, and avoiding unnecessary spending, Hedley & Bennett has maintained profitability and stability. This measured approach, coupled with a focus on building a genuine, engaged community, has allowed the company to establish itself as a trusted and enduring brand in the culinary industry, prioritizing long-term success over short-term gains.
DTC Pod Linkedin
@Ellen Marie Bennett has built a culinary empire with @Hedley & Bennett, outfitting the world's top chefs with quality aprons and kitchen gear.
Ellen joins @blaine on this week's episode of DTC Pod to share how her multicultural background and passion for food inspired her to launch Hedley & Bennett while working as a line cook.
She discusses the importance of blending art and science in product development, gathering insights from industry professionals, and building an engaged community.
Ellen also shares her vision for Hedley & Bennett's future, focusing on omnichannel expansion and creating essential, long-lasting culinary products.
We break down grassroots marketing strategies, financial responsibility, and the value of investing in sustainable growth for long-term success.
Full episode here: [Spotify Link]
#dtcpod #entrepreneurship #culinaryindustry #productdevelopment #brandgrowth #communitybui lding #sustainablegrowth
DTC Pod Linkedin
@Ellen Marie Bennett has built a culinary empire with @Hedley & Bennett, outfitting the world's top chefs with quality aprons and kitchen gear.
Ellen joins @blaine on this week's episode of DTC Pod to share how she grew her brand from a small startup to a household name through grassroots marketing, strategic collaborations, and a focus on product quality and customer loyalty.
With a passion for connecting with industry professionals and gathering real-world feedback, Ellen discusses her approach to product development, financial responsibility, and sustainable growth.
As Hedley & Bennett expands into omnichannel retail, Ellen shares her vision for creating a legacy brand built on trust and essential, long-lasting products.
Full episode here: [Spotify Link]
#dtcpod #entrepreneurship #culinaryindustry #brandgrowth #productdevelopment #retailstrategy #sustainablegrowth
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