The Power of Kindness: "And that's when the kindness started to sort of be articulated, I suppose, when I realized that I mean a kinder world and beyond that, I believe there's lots of kindness in the world already, I just don't think we talk about it enough."

Discovering Your True Calling: "My job title now is as a Kindness Cheerleader and communicator and there is just no way that pretty much, certainly not at school and certainly early years of my career that anyone would have said to me, I know what you should be. You should be a kindness cheerleader, something that you can kind of create as you go along."

The Power of Genuine Interest: "But my other sort of roles in my career and so on, it has all been driven by things that have genuinely been of interest to me."

The Power of Kindness: "But I don't think we're there yet, not by a long chalk. And I think we need to redress that balance so that we are telling the other side of the story as well. I see all those negative things, but that's not who we are. Most of us, the vast majority of us would choose to do something kind, would go and help a neighbor with their shopping or whatever it might be if we saw them drop something."

The Power of Kindness: "I don't think kindness is weak, I think it's powerful because I think us as human beings and I think some of that idea that kindness is weak comes from thinking that kindness is the same as niceness."

The Power of Noticing Kindness: "Of course it was Sam's job to help me out with that report, so it wasn't a kindness because he had to do it, because it was his job. But actually, for me, I don't think that negates the fact that it's a kindness."

The Importance of Empathy in Understanding Different Perspectives: "Understanding things again from different perspectives enables you to I guess we're sort of starting to talk about empathy, really, aren't we? You don't have to have experienced it yourself to have at least some inkling of what it might be like and what therefore impact those experiences may have on the way that somebody acts, speaks, behaves, all that kind of stuff. That is an important element, I think, of this human connection aspect."

The Power of Real Listening: "I think in terms of communication skills, one of the absolute biggest areas for improvement that will deliver some of the things you're talking about is real, genuine listening...listening to understand rather than to reply... listening deeply to understand... can have probably a bigger impact than people even realize."

Viral Topic: The Power of Kindness Quote: "One of my favorite kindness stories that we've shared on times of kindness was somebody was at a shopping mall, the doors, there was only one set of doors that were working and there was an older lady trying to come through the other way and people were streaming through and she couldn't get through. And then the person sent in the story kind of stopped and did let the old lady to come out. And it would be really easy in that situation to look at all the ones who didn't stop and be well, of course that's it, isn't it? No one's kind to anyone else anymore. That's typical. That's how things are. But somebody did stop. So actually let's look at them. Let's have that strategy to think what is the kind thing that has happened here and let's look at that."

"The Kindness Ambassadors Scheme: You can sign up to be a kindness ambassador. And all I ask is that you pledge to notice kindness at least once a week and for everyone that you see, you tell at least one other person about it."